Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,587 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I can not review something i never received Also I do not recommend any US person to order from Hobbs unless it’s in store where they can speak to someone by phone or face to face, I never received my package even though they claimed it was delivered and package was never delivered Went through video regarding delivery time and day that they claimed the package was delivered and no trace of DHL anywhere in that video, try reaching them by email but I’m now being ignore and no help so over since i can’t reach no one, ready to file a lawsuit on that company.”

Helpful Report

Posted 4 months ago

Hi Mariam, I’m really sorry to hear about the trouble with your delivery and the lack of communication. This is not the experience we want for our customers, and we understand how frustrating it’s been. Your query has now been resolved, but we look forward to making your next purchase a better one.

Posted 4 months ago

“You failed to deliver to dress and it was ordered on the 15/12 and you pushed the delivery back to 29/12 at the earliest. You member of staff in the live chat on the 22/12 did not come in contact with me after they spoke with your warehouse to let me know what is happening and they failed to pass on my number to your store in Silverburn in Glasgow to give me a call and put the item aside as they had it in stock. Also my follow up messages on your Whats app were ignored. If you can not Deliver on time items customers bought 9 days before Christmas, you should be Not taking any orders for a start and you should Not be promising Christmas Deliveries if a customer orders by 2pm on Monday 22/12! Very poor delivery service and handling of the situation, it became more about the sales for you as a company.”

Helpful Report

Posted 4 months ago

Hi there, We’re very sorry for the late delivery and the lack of communication you experienced. This is not how we aim to operate, and we understand how stressful this was, especially around Christmas. We have reviewed your query and are pleased to see that this has now been resolved for you. We look forward to making you next experience a smoother one.

Posted 4 months ago

“Order has not arrived and I’ve had no reply to my email.”

Helpful Report

Posted 4 months ago

Hi there Robyn, I’m really sorry that your order had not arrived yet and that you hadn't had a reply to your email. This isn’t how we want to be communicating with you. It seems your order has since been resolved, but if you need further assistance we are always here to help.

Posted 4 months ago

“Jumper not arrived. If I had known you use Evri I would not have ordered it”

Helpful Report

Posted 4 months ago

Hi there Graham, Thank you for taking the time to share your experience. I’m really sorry to hear that the jumper didn’t arrive and that you’d avoid ordering if Evri is used. Your feedback is so important to us, we would love to make sure your next purchase is just perfect for you.

Posted 4 months ago

“Sorry cannot leave review as I have not received my order Evri couriers”

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Posted 4 months ago

Hi June, I’m really sorry to hear you haven’t received your order due to issues with Evri. That must be frustrating, and I apologise for the inconvenience this has caused. It seems your query has since been resolved, we would love to make your next experience a better one.

Posted 4 months ago

“Was worn by someone chucked in a box could smell someone else’s perfume and armpit smell very poorly packaged no plastic cover on items nothing”

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Posted 4 months ago

Hi Rehana, We are incredibly sorry to hear your Hobbs item arrived worn and with an unusual smell, and that the packaging was inadequate. This is not up to our standards, and your feedback has been raised. Thank you for taking the time to leave a review, and we hope to make your next purchase perfect for you.

Posted 4 months ago

“order was placed on 4/12/25. evri has lost it. I chased it on 16/12/25. On 19/12/24 Hobbs writes back saying they can see it has been delivered and they will be back in 24 hrs still waiting. Absolutely appaulled by the service.”

Helpful Report

Posted 5 months ago

Hi there, We’re very sorry to hear about the lost order and the conflicting delivery update. This isn’t what we’d expect for our customers. It looks like your query has since been resolved, we would love to make your next experience a smoother one.

Posted 4 months ago

“Shapeless and not well cut”

Helpful Report

Posted 5 months ago

Hi Joyce, I'm really sorry to hear that the item arrived shapeless and not well cut. This isn’t up to our standards, and I understand how disappointing this must be. Your feedback helps us improve, we hope you find something perfect for you on our Hobbs website in the future.

Posted 4 months ago

“Received this item it had been worn and was damaged!”

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Posted 5 months ago

Hi Cherie, I'm very sorry to hear that the item arrived worn and damaged. This isn’t what we expect for our wonderful customers. Your feedback is important to us, whilst your concerns have now been resolved, we look forward to re-storing your faith in Hobbs in the future.

Posted 4 months ago

“Lovely items”

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Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback. We are pleased you love our items, but are so sorry to hear that you felt your experience was 1*. We hope your next order is smoother for you.

Posted 4 months ago

“My order was cancelled so I never got it and now its out of stock”

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Posted 5 months ago

Hi Tessa, thank you for sharing your experience. I’m truly sorry to hear your order was cancelled and is now out of stock. I understand how frustrating this must be. Your review is important to us and we would love to make sure your next order is perfect for you.

Posted 4 months ago

“I have paid for my dress but not received it and no messages from Evri since 15.12.2025”

Helpful Report

Posted 5 months ago

Hi Patricia, Thank you for letting us know. I’m very sorry that you’ve paid for a dress and have not received it, and that there has been no communication from the courier. Your query has since been resolved, but we would love to re-store your faith in Hobbs with your next order.

Posted 4 months ago

“Delivery failure This is the second time this has happened. It's a huge hassle to have to reorder. You should stop using Evri.”

Helpful Report

Posted 5 months ago

Hi Patricia, I’m very sorry to hear about the repeated delivery failures and the hassle it has caused. We understand how frustrating this is, and we’re looking into why Evri deliveries aren’t meeting expectations in your area. Your feedback is valuable, and we look forward to making sure your next order is perfect for you.

Posted 4 months ago

“I’m sorry but I wasn’t happy to be cancelled three times”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry for the repeated cancellations and the frustration this has caused. That’s not the experience we want for you, and I understand how disappointing it must be. Your feedback is important to us, and we hope to make your next experience a smoother one.

Posted 4 months ago

“When I purchased the Cavendish coat, in the "Return" instructions in my confirmation email, there was no indication that I would not recieve the full refund amount if I needed to ruturn the item. I will sadly need to return the coat (I wish I did not have to but it is too large) but I will not be ordering from Hobbs again.”

Helpful Report

Posted 5 months ago

Hi Colleen, I’m truly so sorry for the confusion around the return refund. It seems like our friendly Customer Care Team have since been looking into this and have resolved your concerns for you. We look forward to making sure your next order is perfect for you.

Posted 4 months ago

“Wrong size sent and now sold out in my size. Disappointed. Love the trousers and was trying to buy a second pair.”

Helpful Report

Posted 5 months ago

Hi there, I'm really sorry to hear that the wrong size was sent and that it’s now sold out in your size. I understand how disappointing this is, especially since you were trying to buy a second pair. It looks like your query has since been resolved, however we would love the opportunity to make your next order perfect for you.

Posted 4 months ago

“The gift box has not arrived”

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Posted 5 months ago

Hi Norma, I’m very sorry your gift box hasn’t arrived. This isn’t the experience we aim for. Whilst your query has since been answered, we would love to make your next experience a better one

Posted 4 months ago

“How can I review an express order which still hasn't arrived two weeks later? Hobbs say dispatched. DHL say not handed over. Hobbs pretend to be dealing with it. Then send two emails asking for reviews. I am not canceling. I want my order. Who is conning who? I am not canceling my order.”

Helpful Report

Posted 5 months ago

Hi Mairead, We are really sorry to hear about the delay and the confusion between Hobbs and DHL. That sounds frustrating, and you deserve clear answers and your order to arrive. Whilst your query has since been resolved, we look forward to making your next experience a smoother one.

Posted 4 months ago

“As already discussed, Hobbs itself is fine but Evri are the worst courier and Hobbs should be paying for a better courier.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your thoughts. I’m really sorry to hear about the experience with the courier and that it affected your view of Hobbs. While we aim to ensure smooth delivery, we understand how important reliable service is and I appreciate you bringing this to our attention. Your feedback is important to us and we hope your next experience is a better one.

Posted 4 months ago

“I ordered this on 11/29. It is 12/16 and I still do not have it. I have emailed your customer service team 3 times with zero help or support. The item shows shipped with DHL, but DHL is telling me they have not received it and it has not been checked into their terminal. Unsure if I’ll even receive the item. I purchased this for my grandmother for Christmas. If I am not going to receive it, I would love the luxury of being able to purchase something else for her in time for the holiday.”

Helpful Report

Posted 5 months ago

Hi Carissa, we are really sorry you were facing this delay and lack of support. That’s not the experience we want for Christmas, and I understand how stressful this is. It looks like this has since been resolved for you, but we look forward to making sure your next order is perfect for you.

Posted 4 months ago

Hobbs is rated 4.4 based on 4,587 reviews