Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,623 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Poor customer service. It has been impossible to contact the firm so your following questions are irrelevant.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear how difficult it has been for you to get in touch with us. This is certainly not the level of service we aim to provide, and I completely understand your frustration. Rest assured this will be reported to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Have not yet received the dress and it was ordered on 28th November . No information about when it will be delivered . Where is it as you have taken my money ??”

Helpful Report

Posted 3 months ago

Good morning, hank you for getting in touch, and I’m very sorry to hear that you still haven’t received your dress. I completely understand how frustrating this is, especially with no updates on the delivery after your order was placed on 28th November. Please rest assured that we take this seriously. I will be sure to investigate this further to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Hobbs have lovely clothes but sadly appalling customer service. Maybe someone might now call / email me and explain what on earth has happened my order?”

Helpful Report

Posted 3 months ago

Good morning, Thank you for your feedback. I’m very sorry to hear about the issues with your order and the frustration this has caused. I completely understand how disappointing this must be, especially when you were looking forward to your items. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“I found my experience with Hobbs to be very disappointing with poor customer service.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for sharing your feedback. I’m very sorry to hear that your experience with Hobbs was disappointing and that our customer service did not meet your expectations. We take comments like yours very seriously, and we would welcome the opportunity to understand more about what went wrong and see if we can help resolve the issue. Please contact our Customer Care team with your order details so we can assist you. We sincerely apologise for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“I am another dissatisfied customer who would have probably given a 5 star review if I had received the coat. You cancelled my order although the coat is still showing as available to order on your website. I ordered on Friday 28th and it was still available to order on Monday 1st December but you cancelled! Still available today Sunday 7th Dec at full price? Did you cancel because I bought at Black Friday reduced price? Shocking service.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to share your feedback. I’m very sorry for the frustration caused by your order being cancelled, and I completely understand your disappointment, especially seeing the coat still listed as available on our website. I can assure you that cancellations are never intended to cause upset, and I understand how this situation may appear. Your comments will be shared with the relevant teams as we review our stock and order processes to prevent similar issues in the future. We truly value your loyalty and are very sorry that this experience has fallen short of your expectations. If you would like, our Customer Care team would be happy to discuss your order further and explore any possible solutions. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“See above not happy,”

Helpful Report

Posted 3 months ago

We’re truly sorry to hear you’re not happy, Sylvia. This isn’t the experience we want for our customers. Please share more details or contact us so we can assist you directly and make it right. https://www.hobbs.com/contact-us.html

Posted 3 months ago

“Avoid the mail order process. It takes them an eternity to pack, despatch and deliver. Truly awful.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear about the delays you experienced with your order. I completely understand how frustrating it must be when packing, dispatch, and delivery take longer than expected. Please know that we take comments like yours seriously and are continually reviewing our processes to improve the speed and reliability of our mail order service. We sincerely apologise for the inconvenience and appreciate your patience. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Not impressed. Dress was ordered for a wedding but order was cancelled after 10 days leaving me to frantically try to find another outfit”

Helpful Report

Posted 3 months ago

Good morning, Thank you for sharing your experience, and I’m very sorry for the frustration caused by your order being cancelled. I completely understand how stressful it must have been to have your dress cancelled, especially with a wedding coming up. This is certainly not the service we aim to provide. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“I’m still waiting to receive the items ordered…and for a response from customer service.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Terrible customer service”

Helpful Report

Posted 3 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear about your experience. This is certainly not the standard of service we aim to provide. Rest assured this will be looked into to ensure that the service is improved. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“They cancelled my order and then sent me an email to review... I ordered the coat when there were a few left in stock, then waited a week and heard nothing. I contacted Hobbs, I was told that the coat would be sent out shortly, next I heard they'd cancelled the order. Not helpful during gifting season... Not helpful”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to share your experience, and I’m very sorry for the frustration caused by your order being cancelled. I completely understand how disappointing this must have been, especially during the gifting season. This is certainly not the level of service we aim to provide. Rest assured this will be investigated internally to ensure that this does not happen again. Your feedback is very important to us, and we’ll ensure it’s shared with the relevant teams to help prevent this happening in the future. We sincerely apologise for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Can't believe such poor garment inspection.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear about your experience. We take the quality of our garments very seriously, and it’s disappointing to hear that your item did not meet our usual standards. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“I’m not sure why Hobbs asked me for a review. I ordered the Livia coat in a UK 12 during their sale, but a week later my order was cancelled because that size was allegedly out of stock. Yet, just an hour later, size 12 was listed again—this time at full price. Such a disappointment. I expected better from Hobbs, but it seems they’re no different from many other brands that don’t truly value their customers.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m very sorry for the disappointment caused by your order. I completely understand how frustrating it must have been to have your Livia coat cancelled, only to see the same size back in stock at full price shortly after. This is not the shopping experience we want for our customers, and I can assure you that your comments will be shared with the relevant teams. We take situations like this seriously and use feedback like yours to review our stock management and communication processes to prevent similar issues in the future. We truly value your loyalty to Hobbs and are very sorry that this experience has fallen short of your expectations. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Need to find a better courier than Evri they are rubbish”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your feedback. I’m very sorry to hear about the issues you’ve experienced with our courier, Evri. We understand how frustrating delays or service problems can be, and we truly appreciate you letting us know. Please rest assured that your comments will be shared with our logistics team as we continually review our delivery partners to improve the service we provide to our customers. We’re very sorry for the inconvenience this has caused and appreciate your patience. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Terrible service . Still waiting for the dress to be delivered and for someone to tell me what has happened to the delivery. Need the dress for an event next week. Now I need to try to find time to shop for an outfit in a very busy week. Feel very disappointed.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your experience, and I’m very sorry for the delay and the frustration this has caused. I completely understand how upsetting it must be, especially with your event coming up next week. This is certainly not the level of service we aim to provide, rest assured this will be reported to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Hobbs cancelled the order twice”

Helpful Report

Posted 4 months ago

Good morning, Thank you for bringing this to our attention, and I’m very sorry for the frustration caused by your order being cancelled twice. I completely understand how disappointing and inconvenient this must be. Please contact our Customer Care team with your order details so we can investigate what went wrong and see if there’s a way to help fulfil your order or provide a suitable solution. We appreciate your patience and are here to assist you. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Very quick delivery but when I had to return the dress as I needed a bigger size I had to pay €22 to the courier for returns. To me this is totally unacceptable. I had to pay €22 for the privilege of trying on the dress.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback. I’m very sorry to hear about the frustration caused by the returns charge I completely understand how disappointing it must feel to pay €22 just to try on the dress. Our returns policy does require customers to cover courier costs for certain orders, and I appreciate that this can be inconvenient. Your comments are very valuable, and I will ensure they are passed on to the relevant team as we continue to review ways to make the returns process fairer and easier for our customers. We truly appreciate your honesty and hope we can provide a smoother experience in the future. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“No thanks as I have nothing positive to say”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your honesty. I’m very sorry to hear that your experience has been disappointing, and we genuinely appreciate you taking the time to share your feedback. If you’d like to provide more details, we’d be grateful for the opportunity to understand what went wrong and see if there’s anything we can do to make it right. Your feedback is important to us. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Charged twice for same item. No one answers the telephone”

Helpful Report

Posted 4 months ago

Good morning, Thank you for bringing this to our attention, and I’m very sorry to hear about the double charge and the difficulty reaching us by phone. This is certainly not the experience we want for our customers. Please contact our Customer Care team with your order details so we can investigate this urgently and ensure any duplicate charges are refunded as quickly as possible. We appreciate your patience and are here to resolve this for you. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Very upset to discover 20 euro charge to return a jumper that is too big and not able to return to a local Hobbs outlet in Brown Thomas. Won’t be shopping with Hobbs again or recommending to anyone for this reason. Never had this issue with other reputable clothing brands. Really shocked and a sure way of discouraging online customers.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m very sorry to hear how disappointed you’ve been with the returns experience. I completely understand your frustration unexpected return costs can be upsetting, especially when an item doesn’t fit as hoped. Our returns policy does vary depending on the retailer, and unfortunately items purchased through Brown Thomas cannot be returned to Hobbs standalone stores. I appreciate that this is inconvenient, and I’m truly sorry that the €20 return charge came as such an unwelcome surprise. Please know that your comments are taken seriously. Feedback like yours is incredibly important, and I will ensure it is passed on to the relevant teams so we can continue reviewing our processes and work towards a smoother experience for our customers. If there’s anything further we can help with regarding your order or return, please don’t hesitate to get in touch we would really like the opportunity to assist you. Thank you again for sharing your experience, and I am very sorry for the disappointment caused. Kind Regards - Hobbs Customer Care

Posted 3 months ago

Hobbs is rated 4.4 based on 3,623 reviews