Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,623 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Ordered 2 dresses & shoes for next day delivery. Shoes arrived a day late. Dresses have still not been delivered. My initial email to customer services has not received a response. Live chat with AI assistant produced a refund on the delivery charge but still no update on when dresses will arrive.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your experience, and I’m very sorry for the frustration this has caused. Your order should have arrived together and on time, and it’s disappointing to hear that the dresses are still missing and that you haven’t received an update from us. I completely understand how inconvenient this is, especially after paying for next-day delivery. While I’m glad the delivery charge has now been refunded, you should absolutely have received clear communication about the status of your dresses. Please know that this is not the level of service we aim to provide. I will ensure your feedback is passed on to the relevant teams so we can review what went wrong and prevent this happening again. If you are still waiting for your dresses, please reach out to our Customer Care team with your order number, and we will look into this urgently for you. We’re here to help and want to get this resolved as quickly as possible. Thank you again for letting us know, and I’m truly sorry for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“I will still buy the shoes “again” if I find my size. I used to have another pair that somehow got lost. The reason I gave one star is temporary and because of the mishap but i absolutely adore the Chelsey Brogues!”

Helpful Report

Posted 4 months ago

Good morning, Thank you so much for sharing your feedback! We’re really glad to hear how much you adore the Chelsey Brogues, and we completely understand your disappointment with the recent issue you experienced. We truly appreciate your honesty and your continued loyalty to the style. If there’s anything we can do to help you find your size or check availability, please don’t hesitate to let us know. We’d love to help you get another perfect pair. Thank you again for your patience, and we hope you’re reunited with your favourite shoes very soon! Kind Regards - Hobbs Customer Care

Posted 3 months ago

“I am exceedingly disappointed with Hobbs idea of cutomer service,I have several Hobbs pieces that I have brought in Jersey, the quality & style is beautiful but I do not live near a store so have to buy online which has proved a disaster, delivery service was fast but so damaged I struggled to repair the box to return them.I have had to get a dressmaker to alter an existing outfit for me, not what I had planned, & had the same delivery problem with phase eight, premium brands but the clothes so creased & damaged, not worth doing online shopping again. I am not looking for reward just a nice new dress for a wedding, it is too late to get a new dress shortend now, yes you can email me but suspect that won't happen. so have replied anonymously, but it has defaulted to my name, why did I think that would work.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your disappointing experience. This is absolutely not the level of service we want any of our customers to receive, especially when shopping with us online. I completely understand how frustrating it must have been to receive your items in damaged packaging, particularly when you were relying on them for a special occasion. Your parcels should arrive in perfect condition, and I’m very sorry that this was not the case. We also understand how disheartening it is to have to seek last-minute alterations when things don’t go as planned. Please know that your feedback is taken very seriously. I will ensure that your comments are shared with the relevant teams so we can review the packaging issues and prevent this from happening again. You deserve a smooth, enjoyable shopping experience whether in store or online. Although you mentioned you were unsure whether anyone would reach out, we are absolutely here to help. If you would be open to it, we would really appreciate the opportunity to look into this further and support you however we can. You are very welcome to contact our Customer Care team directly, and we will be more than happy to assist you. Thank you again for your honesty, and I am very sorry your experience fell short of what you expect from Hobbs. We hope we can restore your confidence in us in the future. Kind Regards Hobbs Customer Care

Posted 3 months ago

“Poor execution of online business”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your feedback. We’re sorry to hear that your experience with our online service fell short of expectations. This isn’t what we aim for, and we appreciate you bringing it to our attention. If you’d be willing to share more details, we’d be grateful for the chance to look into it and improve. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Didn’t manage to try the dress. Evri failed to deliver the parcel and Hobbs customer service line kept cutting off. Paid through the nose for a dress I haven’t seen and couldn’t speak to anyone or get a response via email.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to leave your review, and we’re truly sorry for the frustration you’ve experienced. Not receiving your parcel, being unable to reach our customer service team, and waiting without a response is understandably very disappointing and certainly not the level of service we aim to provide. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Rubbish delivery service ordered 3 having had refunds for two as each time item was lost. Third one nowhere to be seen. I give up”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your experience, and we’re very sorry for the repeated issues with your delivery. This is certainly not the level of service we aim to provide, and we completely understand your frustration having items lost multiple times is unacceptable. Please be assured we’d like to resolve this as quickly as possible. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“So disappointed that I can’t track this order and Hobbs have made no contact with me. They have taken payment though. If anyone reads this please update me.”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear about your experience and completely understand your frustration. It’s unacceptable that you haven’t been able to track your order or received any updates, especially after payment has been taken. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“You cancelled my order before it was delivered due to stock shortages I paid for delivery which you never refunded. I’ve tried to contact you via emails, phone calls and online chat and got nowhere I would NOT recommend Hobbs to anyone”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear about your experience and completely understand your frustration. Having your order cancelled, not receiving your delivery refund, and struggling to get through to customer service is unacceptable. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I ordered the skirt, paid for it. My order straight away cancelled because they couldn’t ‘source’ the item purchased. I have not been refunded one week after the purchase and I never receved the skirt either. I sent an email to customer services and I have not received an answer. Spoiling !!!”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear about your experience. This is certainly not the standard we aim to provide. We completely understand how frustrating it must be to have your order cancelled, not receive your refund, and not get a response from our customer service team. Rest assured this will be looked into to ensure that your query is resovled. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Coat is fine, but paid for next day delievery and it took 4 days to arrive. Since then I have been trying in vain to contact anyone at Hobbs for a delivery refund. They make it super hard to contact anyone. Email inbox is answered by bots, email address you are given bounces back as incorrect, Live Chat? tried 3 times. Why do they hate their customers?”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your experience. We’re really sorry to hear about the delay with your delivery and the frustration you’ve had trying to contact us this is certainly not the experience we want for our customers. We completely understand how disappointing it must have been to pay for next-day delivery and not receive it, and the difficulties you’ve faced getting a refund only add to the frustration. Your feedback about communication channels is extremely important, and we’ll be sharing it with the relevant teams to help improve the process. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I haven’t received this item yet”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order yet, this is not the service I wish to provide our customers at all. Rest assured this will be investigated to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“No longer the good style, quality and customer service they had once offered. I’ve tried calling HO but they don’t seem interested. Goods arrive in damaged brown card boxes, no tissue paper……but still the high price!”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your feedback. We’re very sorry to hear about your recent experience and that it didn’t meet the standards you’ve come to expect from us. We completely understand your frustration regarding the quality, packaging, and customer service issues you’ve described. Your comments about the condition of deliveries and the changes in presentation are taken seriously, and we’ll make sure they’re passed on to the relevant teams to help improve our service. We truly value your loyalty and regret that this has left you disappointed. If you’d like to provide more details so we can look into this further, please contact us directly. Your feedback is important in helping us do better. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Really disappointed. As Order was reduced by £23 00, before it had even arrived!!! Box was damaged. No message . No return label. Have phoned every day for a week. Just get cut off after 10 minutes. Will not order online again.”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that the item has been reduced and your order arrived with no returns label. This is not the service I wish to provide our customers at all. I will be more than happy to request a price match refund for you. With regards to price match, I would kindly ask you to wait for the order to be delivered and to confirm that you are happy to keep this. Once this has been confirmed I can then request a refund for you. Please note that once this price match has been applied this will make the item non-refundable, but this does not affect your statutory rights. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Poor customer service”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you, rest assured this will be looked into to ensure that the service is improved for all of our customers. Kind Regards Hobbs Customer Care

Posted 4 months ago

“Incredibly difficult to deal with . Despite numerous emails, live chats , telephone calls etc etc . You have just taken my money and failed to deliver my goods I am contacting citizens advice and my credit card company So very disappointed.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received any response to your emails or webchat and you have not received your order. This is not the service I wish to provide our customers at all and I can completely understand how frustrating this can be for you. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Poor delivery and very poor communication”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear about the issues you’ve experienced with delivery and communication. This is certainly not the standard we aim to provide. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Thx all the products are nice and easy to wear.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your lovely feedback! We’re glad to hear that you find our products nice and easy to wear. We look forward to welcoming you back soon! Kind Regards

Posted 4 months ago

“It is impossible to speak to anyone in real time. Contact is only via “Chat”. They refused to refund my money until their delivery agent returned the jumper which they accepted I had never received. I was given 3 different delivery dates and time slots but no jumper was delivered. It was an appalling experience and I will never attempt to order from Hobbs again!”

Helpful Report

Posted 4 months ago

Hello Eilish. We’re really sorry to hear about the lack of real-time contact and the delivery/ refund issues you experienced. This isn’t the service we aim to provide, and we’ll review our processes to prevent this from happening again. If you’d like us to look into your case urgently, please get in touch via our contact page so we can assist directly. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“Hobbs is very good. Sadly they use Evri as a courier. As I have a personal on going issue with Gemma the local Evri courier I have not received my order which amounted to over £600. Well done Evri and Gemma, Hobbs has lost the sale as this will be returned and refunded in full stating she couldn’t deliver even though I requested it be delivered to my neighbour. Complaint about her needs to be raised with Evri.”

Helpful Report

Posted 4 months ago

Hello Diane. We’re really sorry to hear about the delivery issue and the impact it has had on your order and experience. This isn’t the level of service we expect, and we’ll raise this with the courier to prevent it happening again. If there’s any way we can help now, please let us know through the link below. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“Extremely disappointed. I have paid for my order and not received it. I am contacting customer service and nobody is getting back to me. The cold weather has arrived and I don’t have the coat that I’ve paid for.”

Helpful Report

Posted 4 months ago

Hello Sarah, we’re really sorry to hear that your order hasn’t arrived and that you’re not getting a response from our team. This is not what we wish for our customers. We are continuously working to put this right, it is great to see that this has since been resolved for you. If you need anything else, please do reach out again.

Posted 4 months ago

Hobbs is rated 4.4 based on 3,623 reviews