Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,587 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Wife likes Hobbs so I bought these Xmas gifts for her but she has seen them now so the surprise is ruined and I may as well return them and buy something else. You have let me down and I won’t use online services again. You also owe me £5 for the gift boxes that didn’t arrive. Will be interesting to see if you respond or try and put this right, no response to my email a week ago.”

Helpful Report

Posted 5 months ago

Hi Jon. I’m so sorry to hear of your disappointing experience. This isn’t what we want for our customers. We have made sure your query has been resolved today, and we would love to make your next order a better one.

Posted 4 months ago

“Dissatisfied disappointed”

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Posted 5 months ago

Hi Norma. We’re so sorry to hear you’re dissatisfied. This isn’t up to our usual standards, and your feedback helps us improve our services for our customers. We hope to make your next order perfect for you.

Posted 4 months ago

“BUYER BEWARE! I never received my order from Hobbs and no reply to my multiple attempts to get through to customer service. The tracking number is useless as the shipping company says they never got the package from Hobbs. I've had to take this issue up with my credit card to try to get a refund. I will never buy from Hobbs website again.”

Helpful Report

Posted 5 months ago

Hi Laura. Thank you for taking the time to share this. I’m truly sorry for the non-delivery and the lack of response you’ve experienced. This is not the standard of service we aim to provide and we understand the concern. Your refund has since been processed, however if you need further assistance, please reach out to us again Laura.

Posted 4 months ago

“Poor customer service and poor product quality”

Helpful Report

Posted 5 months ago

Good afternoon. Thank you for your feedback. I’m truly sorry for the poor customer service and product quality you experienced. This is not up to the standard we aim to provide. We would love to re-store your faith in us here at Hobbs for your next purchase.

Posted 4 months ago

“Poor shipping service”

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Posted 5 months ago

Hi Shalla. Thank you for taking the time to leave this feedback. I’m truly sorry our shipping service fell short in your experience. We hope to make your next experience a better one.

Posted 4 months ago

“Use useless couriers. Don’t buy online”

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Posted 5 months ago

Hi Mark. Thank you for taking the time to share your feedback. I’m really sorry to hear you had a poor experience with our courier service. This isn’t up to the standard we aim for and your experience will be raised and reviewed.

Posted 4 months ago

“I’ve yet to receive my order. Enquiry raised with customer service and I’ve still to receive an update from them despite the carrier admitting the item has been lost in the network.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused. We understand how frustrating this must be, especially after being informed that the parcel has been lost by the carrier. Please be assured that this matter is being reviewed, and a member of our Customer Care team will be in contact with you shortly to provide an update and advise on the next steps. Thank you for your patience while this is investigated, and we apologise again for the delay in communication. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“On this occasion a very poor experience”

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Posted 5 months ago

Good afternoon, We’re sorry to hear that you had a poor experience on this occasion. This isn’t the standard we strive to deliver, and we appreciate you taking the time to share your feedback. Please accept our apologies, and we hope to provide you with a much better experience in the future. Kind Regards Hobbs Customer Care

Posted 4 months ago

“It's a scam. DHL never received the parcel from Hobbs. No clear answer from the customer service and no refund of the money I paid.”

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Posted 5 months ago

Good morning, We’re very sorry to hear about your experience and understand how concerning this must be. Please be assured that Hobbs is not a scam, and we take issues like this extremely seriously. Occasionally, parcels can be delayed or misplaced while in transit, but this should always be investigated and resolved properly. We’re sorry that you haven’t yet received a clear response or a refund. We would like to look into this for you as a priority. Please contact our Customer Services team directly with your order details, or if you’ve already been in touch, a member of the team will follow up to investigate the delivery with DHL and ensure this is resolved as quickly as possible. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I am really disappointed in the service. The top arrived in a disgusting state and I cannot get to speak to anyone in customer services despite three e mails to discuss a full refund including the postage. I just keep getting a stock automated reply . I have used Hobbs several times before but its never been like this”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear about this and completely understand your disappointment, especially given your previous positive experiences with us. This is certainly not the standard we expect for either our products or our customer service. Please accept our apologies for the condition in which the top arrived and for the difficulty you’ve had reaching our team. A member of our Customer Services team will be in contact with you directly to discuss this and to resolve the matter, including your request for a full refund and postage. Thank you for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Hugely disappointed with Hobbs. I placed my order for a Cavendish coat to no avail. After a period of a few days they write to say they could not source it, had no stock. I find this hard to believe that it is not in stock in any of their stores. No compensation offered as a result unlike other retailers!”

Helpful Report

Posted 5 months ago

Good afternoon, We’re really sorry to hear about your disappointment and understand how frustrating this experience must have been. Unfortunately, while a style may appear available online, stock can sometimes sell through across stores and warehouses before an order is fully processed, which is what happened in this case. We appreciate your feedback regarding compensation and are sorry that this fell short of your expectations. This isn’t the experience we aim to provide, and your comments will be shared with our customer service team so we can review how situations like this are handled in the future. If you’re still interested in the Cavendish coat or would like us to look into alternative options, we’d encourage you to contact our Customer Services team directly, who will be happy to assist further. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“you lost a good customer”

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Posted 5 months ago

Good afternoon, Thank you for your feedback, and we’re very sorry to hear that you feel this way. We truly regret that your experience has led to this impression, as this is not the level of service we aim to provide. Your comments are important to us, and we would welcome the opportunity to discuss this further and try to put things right. A member of our Customer Care team will be in touch with you shortly. Thank you for taking the time to share your thoughts. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Hobbs after sales is rubbish, you can’t get to speak to anyone all they are interested in is sale clothes when things go wrong they are not interested.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate how disappointing this must have been for you. This is certainly not the level of service we aim to provide, and we apologise if you’ve felt unsupported after your purchase. Please be assured that your comments have been noted, and a member of our Customer Care team will be in contact with you shortly to discuss your concerns and assist further. Thank you for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“I've always been a loyal Hobbs customer. Some nice clothes, really good quality but in recent years I think your service has gone down hill.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your feedback with us. We’re really pleased to hear that you’ve been a loyal Hobbs customer and that you continue to value the quality of our clothing. That said, we’re truly sorry to learn that your recent experiences with our service have not met the high standards you expect from us. This is certainly not the impression we want to leave with our customers, and your comments have been shared with the relevant teams so we can review and improve where needed. We genuinely appreciate your honesty, as feedback like this helps us to make meaningful improvements. If you would like to discuss your experience in more detail, please feel free to contact our Customer Care team, who would be more than happy to assist. Thank you again for your continued support, and we hope to restore your confidence in our service moving forward. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Buyers online from Ireland - costly returns”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback. We understand how frustrating and disappointing it can be to face high return costs when ordering from Ireland. This is certainly something we know can impact the online shopping experience, and we appreciate you taking the time to highlight it. Your comments have been shared with the relevant team as we continue to review our international delivery and returns options. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Never buying onling from Hobbs again”

Helpful Report

Posted 5 months ago

Good morning, We’re really sorry to hear this and understand how disappointing it must have been for you to feel this way. This is not the experience we want any of our customers to have. We would genuinely like the opportunity to look into what went wrong and see how we can put things right for you. If you’re willing, our customer service team would be happy to contact you directly to help resolve the issue. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“The staff in the shops are always friendly and helpful. However, on line customer service is poor. I found it extremely difficult to contact anyone regarding the status of my order. I shall be extremely reluctant to order anything on line again.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve had positive experiences with our in-store teams, but we’re very sorry to learn that our online customer service did not meet your expectations. We understand how frustrating it is not to be able to get clear updates on an order, and this is certainly not the experience we want for our customers. Your comments have been shared with our customer service team so we can review and improve our communication and response times. We truly appreciate your honesty and hope we’ll have the opportunity to restore your confidence in ordering with us again in the future. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Unfortunately I did not receive the item I was very excited because their products seemed to be high quality, this was my 6th trench and I thought I finally found the good one Their partner global-e handling worldwide shipments were not responding my emails.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We completely understand how disappointing this must be, especially when you were so excited about your order. This is certainly not the level of service we aim to provide. We would really like the opportunity to look into this for you and make things right. A member of our customer care team will be contacting you directly to investigate the issue with the shipment and our delivery partner, Global-e, and to discuss the next steps. Thank you for your patience, and we appreciate you giving us the chance to resolve this for you. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Hobbs cancelled my order without any explanation. I will never again buy anything online from Hobbs.”

Helpful Report

Posted 5 months ago

We’re really sorry you’ve had this experience, Maria. Cancelling an order without explanation isn’t the standard we aim for, and we understand why you’re upset. We’d like to look into this and resolve it for you as quickly as possible. Please contact our customer care team through the link below, and we’ll investigate for you. https://www.hobbs.com/contact-us.html

Posted 5 months ago

“Shocking customer service. Items arrived late and in an unwearable condition. Both items returned.”

Helpful Report

Posted 5 months ago

We’re really sorry you’ve had this experience, Michaela. This isn’t the standard we aim for, and we understand why you returned both items. We’d like to resolve this for you as quickly as possible. Please contact our customer care team below, we would love to help. https://www.hobbs.com/contact-us.html

Posted 5 months ago

Hobbs is rated 4.4 based on 4,587 reviews