Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,625 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Very poor online service.”

Helpful Report

Posted 4 months ago

Hello there. Thank you for taking the time to share your feedback. We’re very sorry to hear about the poor online service you experienced. So that we can make this right, please do reach out to us through the link below. https://www.hobbs.com/contact-us.html

Posted 4 months ago

“I never received this item, it was delivered to the wrong address by Evri on 10 November. Customer service of both Evri and Hobbs v poor. I have no idea when or if I will be refunded. I would suggest you order from this website with caution.”

Helpful Report

Posted 4 months ago

Hello there. Thank you for taking the time to share your feedback. We're truly sorry to hear your item was not delivered correctly and that the situation with Evri has caused you such concern. We’ll investigate the delivery issue and we are pleased to see that your refund has been resolved by our fantastic Customer Care team.

Posted 4 months ago

“Not happy at all with Hobbs left 2 X emails for customer service still no reply to date, called then got cut off for no reason, eventually got hold of someone who was v helpful For a brand that rates itself as high end products you really need to sort out your customer services department Very frustrating indeed”

Helpful Report

Posted 4 months ago

Hello Mathew. Thank you for sharing your experience, and we're really sorry for the lack of reply to your emails and the call being cut off. That isn’t the level of service we aim to provide, even if a later interaction was helpful. We’ll review our customer services process to prevent this happening again. This has since been resolved for you, however we look forwarding to restoring your faith on your next purchase.

Posted 4 months ago

“Order lost in transit twice.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order went missing in transit twice, this certainly is not the level of service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“The packing was so poor the trousers were creased I didn’t bother trying them on. Just not good enough.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your feedback, and I’m very sorry to hear about the condition your trousers arrived in. Items should reach you carefully packaged and ready to wear, so we completely understand your disappointment. We’ll make sure this is passed on to the team so we can improve our packing standards. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Returns policy is awful if you forget to put a label in”

Helpful Report

Posted 4 months ago

Good morning, I am so sorry to hear that you are did not receive your returns label which then made the returns process difficult for you. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Appalling customer service.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that the service is improved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“My orderr has still not replied - yopu said you were looking into why but have not heard anything from you 3 days.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Your quality has diminished and the prices stayed the same for a cheap version”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your feedback. We’re really sorry to hear that you feel the quality hasn’t met your expectations. This is certainly not the experience we want for our customers, and your comments are important to us. We’ll make sure your concerns are passed on to the relevant teams, as we are always reviewing our products to ensure they offer great value and quality. If you’d like to discuss a specific item or issue, our customer care team would be happy to look into it further. Thank you again for taking the time to let us know. Your feedback helps us improve. Kind Regards Hobbs Customer Care

Posted 4 months ago

“It is hard to know where to start. I was sent a Julia printed top on 7/11/25 on Order number 18072556. When I opened the package I could see that the hook at the neck was sticking up and obviously broken. This indicated to me that no one had checked the garment before it was sent. I was told to return it using the enclosed label. This was missing so that was another thing that was not checked. I feel that I should have my original postage refunded as I should not have been sent a faulty garment. I have tried numerous ways to contact you since but no one is listening.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share this, and I’m very sorry for the frustration you’ve experienced. Receiving a faulty item especially one that clearly should have been checked before dispatch is disappointing, and the missing returns label only added to the inconvenience. This is not the standard of service we aim to provide. Rest assured this will be reported. Kind Regards Hobbs Customer Care

Posted 4 months ago

“I normally have no problem with Hobbs. I have shopped with you in store and on line for years and I have never been treated in such a patronising way. The assistant was just rude refusing to acknowledge that Hobbs might have made a mistake. She made me feel like I had made the mistake”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience this is not the standard of service we aim to provide. You should always feel respected and listened to when shopping with us, and we apologise that this was not the case. We appreciate your loyalty over the years, and we understand how disappointing it must have been to feel dismissed rather than supported. We will follow this up with the team to ensure it doesn’t happen again. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Hobbs you are let down by your courier EVRI for delivery . Two bag from you are poor quality and have to b returned”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service the courier provided to you. This is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Customer service very poor”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“As above a frustrating experience as unable to return via post”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your feedback, and I’m sorry to hear about the frustration you’ve had trying to return your item by post. This shouldn’t be a difficult process, and I understand how inconvenient it is when the return options don’t work as expected. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“They need to investigate their delivery system”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your feedback. I’m sorry for the issues you’ve experienced, and I completely understand your concern. We agree that our delivery process needs to be reviewed, and your comments have been passed on to the team so we can address the problems and improve the service. Thank you for taking the time to let us know. Kind Regards Hobbs Customer Care

Posted 4 months ago

“Very poor customer service,seems to be automated reply to emails.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received an email to your query, this is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Took money for these two weeks ago still haven’t arrived. Said there was an investigation but no response. They don’t know where they are. I’ve asked for a refund and cancel the order as no person to talk to only the bolt on the website. Still Waiting for refund. Next step will be to report this to FCA. Dreadful service.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for your review, and I’m very sorry for the experience you’ve had. Waiting this long for your order, without clear communication or a resolution, is completely unacceptable, and I understand your frustration. I apologise that you haven’t received an update following the investigation and that you’ve struggled to speak with someone directly. You should never be left without support especially when you’re trying to resolve an issue like this. I can confirm that your refund request should be processed as a priority, and I’m sorry that this has not yet happened. Rest assured this will be looked into to ensure that your query is resolved. Thank you for bringing this to our attention, and again, I’m very sorry for the inconvenience and poor experience you’ve had. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Customer services are the worst I have ever experienced. Trying to contact Hobbs on the phone is a very small window of 9-1pm. Not sure what sort of service this is? Live chat takes forever to actually speak to an advisor and when you do they only apologise for non delivery and contact Evri who should have delivered and then I have to wait a further 48 hours for Evri to give me an update. And the best part is I have to use the tracking reference to check myself. Hobbs do not provide a replacement order either. It's the most shocking customer service I have ever had the displeasure of contacting.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. This is far from the level of service we aim to provide, and I completely understand how frustrating it must be to deal with limited contact hours, long waits on live chat, and delays with your delivery. I’m especially sorry that you’ve had to chase updates yourself and that a replacement wasn’t offered. You shouldn’t have been left to manage this on your own, and I apologise for the inconvenience and disappointment this has caused. I’ve passed your comments on to the relevant teams so we can address the issues you’ve highlighted, including communication, delivery handling, and customer-service availability. Thank you again for bringing this to our attention, and I’m sorry for the frustration this situation has caused. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Disappointed— still haven’t received my dress.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order, this certainly is not he level of service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Placed an order for Jamie puffer coat some weeks ago but it still hasn’t arrived, was due for delivery on the 10th now 6 days overdue, Very disappointing as this was a birthday gift.”

Helpful Report

Posted 4 months ago

Good morning, I’m really sorry to hear that your Jamie puffer coat still hasn’t arrived, especially as it was meant to be a birthday gift. I completely understand how disappointing and frustrating this delay must be. This is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards Hobbs Customer Care

Posted 4 months ago

Hobbs is rated 4.4 based on 3,625 reviews