Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,591 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I ordered the skirt, paid for it. My order straight away cancelled because they couldn’t ‘source’ the item purchased. I have not been refunded one week after the purchase and I never receved the skirt either. I sent an email to customer services and I have not received an answer. Spoiling !!!”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear about your experience. This is certainly not the standard we aim to provide. We completely understand how frustrating it must be to have your order cancelled, not receive your refund, and not get a response from our customer service team. Rest assured this will be looked into to ensure that your query is resovled. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Coat is fine, but paid for next day delievery and it took 4 days to arrive. Since then I have been trying in vain to contact anyone at Hobbs for a delivery refund. They make it super hard to contact anyone. Email inbox is answered by bots, email address you are given bounces back as incorrect, Live Chat? tried 3 times. Why do they hate their customers?”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your experience. We’re really sorry to hear about the delay with your delivery and the frustration you’ve had trying to contact us this is certainly not the experience we want for our customers. We completely understand how disappointing it must have been to pay for next-day delivery and not receive it, and the difficulties you’ve faced getting a refund only add to the frustration. Your feedback about communication channels is extremely important, and we’ll be sharing it with the relevant teams to help improve the process. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“I haven’t received this item yet”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order yet, this is not the service I wish to provide our customers at all. Rest assured this will be investigated to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“No longer the good style, quality and customer service they had once offered. I’ve tried calling HO but they don’t seem interested. Goods arrive in damaged brown card boxes, no tissue paper……but still the high price!”

Helpful Report

Posted 5 months ago

Good morning, Thank you for sharing your feedback. We’re very sorry to hear about your recent experience and that it didn’t meet the standards you’ve come to expect from us. We completely understand your frustration regarding the quality, packaging, and customer service issues you’ve described. Your comments about the condition of deliveries and the changes in presentation are taken seriously, and we’ll make sure they’re passed on to the relevant teams to help improve our service. We truly value your loyalty and regret that this has left you disappointed. If you’d like to provide more details so we can look into this further, please contact us directly. Your feedback is important in helping us do better. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Really disappointed. As Order was reduced by £23 00, before it had even arrived!!! Box was damaged. No message . No return label. Have phoned every day for a week. Just get cut off after 10 minutes. Will not order online again.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that the item has been reduced and your order arrived with no returns label. This is not the service I wish to provide our customers at all. I will be more than happy to request a price match refund for you. With regards to price match, I would kindly ask you to wait for the order to be delivered and to confirm that you are happy to keep this. Once this has been confirmed I can then request a refund for you. Please note that once this price match has been applied this will make the item non-refundable, but this does not affect your statutory rights. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Poor customer service”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you, rest assured this will be looked into to ensure that the service is improved for all of our customers. Kind Regards Hobbs Customer Care

Posted 5 months ago

“Incredibly difficult to deal with . Despite numerous emails, live chats , telephone calls etc etc . You have just taken my money and failed to deliver my goods I am contacting citizens advice and my credit card company So very disappointed.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received any response to your emails or webchat and you have not received your order. This is not the service I wish to provide our customers at all and I can completely understand how frustrating this can be for you. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Poor delivery and very poor communication”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear about the issues you’ve experienced with delivery and communication. This is certainly not the standard we aim to provide. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Thx all the products are nice and easy to wear.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your lovely feedback! We’re glad to hear that you find our products nice and easy to wear. We look forward to welcoming you back soon! Kind Regards

Posted 5 months ago

“It is impossible to speak to anyone in real time. Contact is only via “Chat”. They refused to refund my money until their delivery agent returned the jumper which they accepted I had never received. I was given 3 different delivery dates and time slots but no jumper was delivered. It was an appalling experience and I will never attempt to order from Hobbs again!”

Helpful Report

Posted 5 months ago

Hello Eilish. We’re really sorry to hear about the lack of real-time contact and the delivery/ refund issues you experienced. This isn’t the service we aim to provide, and we’ll review our processes to prevent this from happening again. If you’d like us to look into your case urgently, please get in touch via our contact page so we can assist directly. https://www.hobbs.com/contact-us.html

Posted 5 months ago

“Hobbs is very good. Sadly they use Evri as a courier. As I have a personal on going issue with Gemma the local Evri courier I have not received my order which amounted to over £600. Well done Evri and Gemma, Hobbs has lost the sale as this will be returned and refunded in full stating she couldn’t deliver even though I requested it be delivered to my neighbour. Complaint about her needs to be raised with Evri.”

Helpful Report

Posted 5 months ago

Hello Diane. We’re really sorry to hear about the delivery issue and the impact it has had on your order and experience. This isn’t the level of service we expect, and we’ll raise this with the courier to prevent it happening again. If there’s any way we can help now, please let us know through the link below. https://www.hobbs.com/contact-us.html

Posted 5 months ago

“Extremely disappointed. I have paid for my order and not received it. I am contacting customer service and nobody is getting back to me. The cold weather has arrived and I don’t have the coat that I’ve paid for.”

Helpful Report

Posted 5 months ago

Hello Sarah, we’re really sorry to hear that your order hasn’t arrived and that you’re not getting a response from our team. This is not what we wish for our customers. We are continuously working to put this right, it is great to see that this has since been resolved for you. If you need anything else, please do reach out again.

Posted 5 months ago

“Very poor online service.”

Helpful Report

Posted 6 months ago

Hello there. Thank you for taking the time to share your feedback. We’re very sorry to hear about the poor online service you experienced. So that we can make this right, please do reach out to us through the link below. https://www.hobbs.com/contact-us.html

Posted 5 months ago

“I never received this item, it was delivered to the wrong address by Evri on 10 November. Customer service of both Evri and Hobbs v poor. I have no idea when or if I will be refunded. I would suggest you order from this website with caution.”

Helpful Report

Posted 6 months ago

Hello there. Thank you for taking the time to share your feedback. We're truly sorry to hear your item was not delivered correctly and that the situation with Evri has caused you such concern. We’ll investigate the delivery issue and we are pleased to see that your refund has been resolved by our fantastic Customer Care team.

Posted 5 months ago

“Not happy at all with Hobbs left 2 X emails for customer service still no reply to date, called then got cut off for no reason, eventually got hold of someone who was v helpful For a brand that rates itself as high end products you really need to sort out your customer services department Very frustrating indeed”

Helpful Report

Posted 6 months ago

Hello Mathew. Thank you for sharing your experience, and we're really sorry for the lack of reply to your emails and the call being cut off. That isn’t the level of service we aim to provide, even if a later interaction was helpful. We’ll review our customer services process to prevent this happening again. This has since been resolved for you, however we look forwarding to restoring your faith on your next purchase.

Posted 5 months ago

“Order lost in transit twice.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order went missing in transit twice, this certainly is not the level of service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“The packing was so poor the trousers were creased I didn’t bother trying them on. Just not good enough.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for sharing your feedback, and I’m very sorry to hear about the condition your trousers arrived in. Items should reach you carefully packaged and ready to wear, so we completely understand your disappointment. We’ll make sure this is passed on to the team so we can improve our packing standards. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Returns policy is awful if you forget to put a label in”

Helpful Report

Posted 6 months ago

Good morning, I am so sorry to hear that you are did not receive your returns label which then made the returns process difficult for you. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Appalling customer service.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that the service is improved. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“My orderr has still not replied - yopu said you were looking into why but have not heard anything from you 3 days.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 6 months ago

Hobbs is rated 4.4 based on 4,591 reviews