Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,624 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,624 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“No problems with previous orders mainly delivered to store. However my order which was a gift is still undelivered.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order, this is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Poor communication from Hobbs on the whereabouts of my order.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order and not much communication with you regarding this. This certainly is not the level of service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I am a Hobbs fan BUT not impressed recently with your website or promotions. You suddenly announce a promotion and there was one recently where I had to shop in store within certain times - it was pointless and even the staff thought so too. I am so disappointed with the company now.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m really sorry to hear that your recent experiences with our website and promotions have been disappointing. We never want our offers to feel inconvenient or confusing, and I completely understand your frustration especially if the in-store promotion timing didn’t work for you and even felt unhelpful. Your loyalty to Hobbs means a great deal to us, and it’s disheartening to know we’ve fallen short of the standard you expect. I’ll make sure your comments are passed on to the relevant teams so we can review how our promotions are communicated and ensure they offer genuine value and flexibility. Kind Regards Hobbs Customer Care

Posted 4 months ago

“Still not replied to my email of three days ago!”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received a response to your email yet, this certainly is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure your email is responded to. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“It used to be great and made in Europe. Now everything is made in China and the quality has dropped a lot. I have to find other shops that can still sell quality.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your feedback. I’m really sorry to hear that you feel the quality hasn’t met your expectations recently. We understand how important craftsmanship and fabric quality are, and it’s disappointing to know we’ve fallen short for you especially if you’ve enjoyed our products for a long time. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Terrible service all round I won’t be shopping there again”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you were not happy with the service provided to you. This certainly is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that you are provided with a better service in future. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“As above, extremely disappointing experience and terrible customer service when trying to see what had gone wrong.”

Helpful Report

Posted 4 months ago

Good morning, I’m really sorry to hear that your experience has been so disappointing, and that our customer service fell short when you tried to find out what had gone wrong. That’s not the level of support we aim to provide, and I completely understand how frustrating this must have been for you. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Received my coat with a security tag still attached to the inside. I could return but they don't have my size left. Told I could take it to a Hobbs store to be removed. There is not one close to me so going to try another shop!”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your item arrived with a security tag attached, this certainly is not the service I wish to provide our customers at all. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I have not received the jacket yet as Hobbs have decided to use the worst delivery company possible. I will never order from Hobbs again until they use an alternative option for delivery.”

Helpful Report

Posted 4 months ago

Good morning, I’m really sorry to hear that your jacket still hasn’t arrived and that the delivery experience has been so frustrating. We understand how important reliable shipping is, and it’s very disappointing to know we’ve let you down here. Thank you for sharing your feedback about the courier it’s valuable, and we’ll make sure it’s passed on to the team who manage our delivery partners. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“If you continue to use Evri for delivery, I cannot buy from Hobbs.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for letting us know. I’m really sorry to hear about your concerns with our delivery partner. We understand how important reliable delivery is, and your feedback about Evri is being taken seriously. I’ll make sure your comments are passed on to the team who oversee our courier services, as they regularly review performance and customer feedback. We appreciate you sharing your experience, and we hope we’ll be able to restore your confidence in ordering with us. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Items showing in stock online but they are unable to locate them. Waiting for refund for postage paid on items they don’t have!”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order was cancelled and you did not receive a refund on the postage. This is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure your postage is refunded to you. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Habe had multiple issues with hobbs sadly!”

Helpful Report

Posted 4 months ago

Hello there. Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced with Hobbs. This isn’t the level of service we aim to provide, and we’ll review the processes to prevent this from happening again. We’d love to have you shop with us again for a better experience.

Posted 4 months ago

“It used to be a pleasure to receive mt hobbs delivery it was always perfect Not anymore”

Helpful Report

Posted 4 months ago

Good morning, I am so sorry to hear that you are not happy with the service provided to you. This is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Awful experience with Hobbs online. My order wasn’t delivered. Customer services terrible no phone line all AI. 48hrs for an email response which never came. Still waiting. No refund as yet.”

Helpful Report

Posted 4 months ago

Good morning, We’re really sorry to hear about your experience this isn’t the level of service we aim to provide our customers at all, and we completely understand your frustration. Rest assured this will be reported to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Await refund since 9 days despite submitting the box at the London bridge store, staff at store did not know how to process the refund / return”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry for the delay and for the confusion you experienced at our London Bridge store. That’s certainly not the level of service we strive to provide. Thank you for bringing this to our attention, rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I was sent the wrong size when i ordered a suit jacket. Hobbs has still not corrected it or reimbursed me! The boxes arrived damaged, and the suits were wrinkled.”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear about your experience and the inconvenience this has caused. Receiving the wrong size and damaged packaging is absolutely not the standard we aim for. Rest assured this will be investigated internally to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“The coat itself is beautiful and very well made. Unfortunately, my overall experience with Hobbs and their partner Global-e has been extremely disappointing. My package was never delivered, and DHL records show a forged signature in my name — I’ve had to file a police report. Despite weeks of outreach, I’ve received little help or communication and am still waiting for my refund. I feel scammed and victimized. Until the company improves its accountability and customer support, I cannot recommend ordering from them.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. We’re very sorry to hear about your experience and fully understand how distressing this situation must be. This is certainly not the level of service we aim to provide. Please accept our sincere apologies for the lack of communication and the difficulties you’ve faced. Rest assured this will be reported. Kind Regards- Hobbs Customer Care

Posted 4 months ago

“I ordered this on line and it was badly packaged. Evri delivered it to the wrong address (damp day). The packaging at your end was dire. You need to use an environmentally friendly waterproof wrapping on on line orders. I will never oder on line again.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. We’re very sorry to hear about your recent online order experience. It’s disappointing to learn that the packaging and delivery did not meet expectations, and we completely understand your frustration. We take your feedback about our packaging seriously particularly around sustainability and weather protection and will share your comments with our fulfilment team to help us improve. Thank you for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“The worst Customer Services and customer journey ever.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so so sorry to hear that you are not happy with your customer care journey, this is not the service I wish to provide our customers at all, Rest assured this will be investigated internally to ensure that the service is improved as it is important to us that all of our customers are provided with a 5* service. Kind Regards Hobbs Customer Care

Posted 4 months ago

“Honestly the shoes were stuffed into a box. The souls had been dented where somebody has worn them on. I would suggest stones and yes there is a plastic film but this has gone through the plastic film and actually worn off part of the label that is underneath that and they were put into a box and a returns Document again stuffed in the box with absolutely no care. The shoes look like obviously somebody had tried them stuff them back in the box and they have been sent straight to me because there was little carers to how they were put in the box on the state of the Tissue in the box which I do not expect from Hobbs And as this is my first experience of shopping with Hobbs online I cannot recommend it”

Helpful Report

Posted 5 months ago

Good afternoon, We’re very sorry to hear about the condition in which your shoes arrived. This is certainly not the standard of care or presentation we aim to provide at Hobbs, and we completely understand your disappointment, especially as this was your first online experience with us. Rest assured this will be reported to the garment team. Kind Regards - Hobbs Customer Care

Posted 5 months ago

Hobbs is rated 4.4 based on 3,624 reviews