Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,588 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I’m still waiting to receive the items ordered…and for a response from customer service.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there seems to be a delay with your order, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Terrible customer service”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear about your experience. This is certainly not the standard of service we aim to provide. Rest assured this will be looked into to ensure that the service is improved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“They cancelled my order and then sent me an email to review... I ordered the coat when there were a few left in stock, then waited a week and heard nothing. I contacted Hobbs, I was told that the coat would be sent out shortly, next I heard they'd cancelled the order. Not helpful during gifting season... Not helpful”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your experience, and I’m very sorry for the frustration caused by your order being cancelled. I completely understand how disappointing this must have been, especially during the gifting season. This is certainly not the level of service we aim to provide. Rest assured this will be investigated internally to ensure that this does not happen again. Your feedback is very important to us, and we’ll ensure it’s shared with the relevant teams to help prevent this happening in the future. We sincerely apologise for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Can't believe such poor garment inspection.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear about your experience. We take the quality of our garments very seriously, and it’s disappointing to hear that your item did not meet our usual standards. Rest assured this will be reported. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“I’m not sure why Hobbs asked me for a review. I ordered the Livia coat in a UK 12 during their sale, but a week later my order was cancelled because that size was allegedly out of stock. Yet, just an hour later, size 12 was listed again—this time at full price. Such a disappointment. I expected better from Hobbs, but it seems they’re no different from many other brands that don’t truly value their customers.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m very sorry for the disappointment caused by your order. I completely understand how frustrating it must have been to have your Livia coat cancelled, only to see the same size back in stock at full price shortly after. This is not the shopping experience we want for our customers, and I can assure you that your comments will be shared with the relevant teams. We take situations like this seriously and use feedback like yours to review our stock management and communication processes to prevent similar issues in the future. We truly value your loyalty to Hobbs and are very sorry that this experience has fallen short of your expectations. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Need to find a better courier than Evri they are rubbish”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback. I’m very sorry to hear about the issues you’ve experienced with our courier, Evri. We understand how frustrating delays or service problems can be, and we truly appreciate you letting us know. Please rest assured that your comments will be shared with our logistics team as we continually review our delivery partners to improve the service we provide to our customers. We’re very sorry for the inconvenience this has caused and appreciate your patience. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Terrible service . Still waiting for the dress to be delivered and for someone to tell me what has happened to the delivery. Need the dress for an event next week. Now I need to try to find time to shop for an outfit in a very busy week. Feel very disappointed.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for sharing your experience, and I’m very sorry for the delay and the frustration this has caused. I completely understand how upsetting it must be, especially with your event coming up next week. This is certainly not the level of service we aim to provide, rest assured this will be reported to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Hobbs cancelled the order twice”

Helpful Report

Posted 5 months ago

Good morning, Thank you for bringing this to our attention, and I’m very sorry for the frustration caused by your order being cancelled twice. I completely understand how disappointing and inconvenient this must be. Please contact our Customer Care team with your order details so we can investigate what went wrong and see if there’s a way to help fulfil your order or provide a suitable solution. We appreciate your patience and are here to assist you. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Very quick delivery but when I had to return the dress as I needed a bigger size I had to pay €22 to the courier for returns. To me this is totally unacceptable. I had to pay €22 for the privilege of trying on the dress.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your feedback. I’m very sorry to hear about the frustration caused by the returns charge I completely understand how disappointing it must feel to pay €22 just to try on the dress. Our returns policy does require customers to cover courier costs for certain orders, and I appreciate that this can be inconvenient. Your comments are very valuable, and I will ensure they are passed on to the relevant team as we continue to review ways to make the returns process fairer and easier for our customers. We truly appreciate your honesty and hope we can provide a smoother experience in the future. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“No thanks as I have nothing positive to say”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your honesty. I’m very sorry to hear that your experience has been disappointing, and we genuinely appreciate you taking the time to share your feedback. If you’d like to provide more details, we’d be grateful for the opportunity to understand what went wrong and see if there’s anything we can do to make it right. Your feedback is important to us. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Charged twice for same item. No one answers the telephone”

Helpful Report

Posted 5 months ago

Good morning, Thank you for bringing this to our attention, and I’m very sorry to hear about the double charge and the difficulty reaching us by phone. This is certainly not the experience we want for our customers. Please contact our Customer Care team with your order details so we can investigate this urgently and ensure any duplicate charges are refunded as quickly as possible. We appreciate your patience and are here to resolve this for you. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Very upset to discover 20 euro charge to return a jumper that is too big and not able to return to a local Hobbs outlet in Brown Thomas. Won’t be shopping with Hobbs again or recommending to anyone for this reason. Never had this issue with other reputable clothing brands. Really shocked and a sure way of discouraging online customers.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m very sorry to hear how disappointed you’ve been with the returns experience. I completely understand your frustration unexpected return costs can be upsetting, especially when an item doesn’t fit as hoped. Our returns policy does vary depending on the retailer, and unfortunately items purchased through Brown Thomas cannot be returned to Hobbs standalone stores. I appreciate that this is inconvenient, and I’m truly sorry that the €20 return charge came as such an unwelcome surprise. Please know that your comments are taken seriously. Feedback like yours is incredibly important, and I will ensure it is passed on to the relevant teams so we can continue reviewing our processes and work towards a smoother experience for our customers. If there’s anything further we can help with regarding your order or return, please don’t hesitate to get in touch we would really like the opportunity to assist you. Thank you again for sharing your experience, and I am very sorry for the disappointment caused. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Ordered 2 dresses & shoes for next day delivery. Shoes arrived a day late. Dresses have still not been delivered. My initial email to customer services has not received a response. Live chat with AI assistant produced a refund on the delivery charge but still no update on when dresses will arrive.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your experience, and I’m very sorry for the frustration this has caused. Your order should have arrived together and on time, and it’s disappointing to hear that the dresses are still missing and that you haven’t received an update from us. I completely understand how inconvenient this is, especially after paying for next-day delivery. While I’m glad the delivery charge has now been refunded, you should absolutely have received clear communication about the status of your dresses. Please know that this is not the level of service we aim to provide. I will ensure your feedback is passed on to the relevant teams so we can review what went wrong and prevent this happening again. If you are still waiting for your dresses, please reach out to our Customer Care team with your order number, and we will look into this urgently for you. We’re here to help and want to get this resolved as quickly as possible. Thank you again for letting us know, and I’m truly sorry for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“I will still buy the shoes “again” if I find my size. I used to have another pair that somehow got lost. The reason I gave one star is temporary and because of the mishap but i absolutely adore the Chelsey Brogues!”

Helpful Report

Posted 5 months ago

Good morning, Thank you so much for sharing your feedback! We’re really glad to hear how much you adore the Chelsey Brogues, and we completely understand your disappointment with the recent issue you experienced. We truly appreciate your honesty and your continued loyalty to the style. If there’s anything we can do to help you find your size or check availability, please don’t hesitate to let us know. We’d love to help you get another perfect pair. Thank you again for your patience, and we hope you’re reunited with your favourite shoes very soon! Kind Regards - Hobbs Customer Care

Posted 5 months ago

“I am exceedingly disappointed with Hobbs idea of cutomer service,I have several Hobbs pieces that I have brought in Jersey, the quality & style is beautiful but I do not live near a store so have to buy online which has proved a disaster, delivery service was fast but so damaged I struggled to repair the box to return them.I have had to get a dressmaker to alter an existing outfit for me, not what I had planned, & had the same delivery problem with phase eight, premium brands but the clothes so creased & damaged, not worth doing online shopping again. I am not looking for reward just a nice new dress for a wedding, it is too late to get a new dress shortend now, yes you can email me but suspect that won't happen. so have replied anonymously, but it has defaulted to my name, why did I think that would work.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your disappointing experience. This is absolutely not the level of service we want any of our customers to receive, especially when shopping with us online. I completely understand how frustrating it must have been to receive your items in damaged packaging, particularly when you were relying on them for a special occasion. Your parcels should arrive in perfect condition, and I’m very sorry that this was not the case. We also understand how disheartening it is to have to seek last-minute alterations when things don’t go as planned. Please know that your feedback is taken very seriously. I will ensure that your comments are shared with the relevant teams so we can review the packaging issues and prevent this from happening again. You deserve a smooth, enjoyable shopping experience whether in store or online. Although you mentioned you were unsure whether anyone would reach out, we are absolutely here to help. If you would be open to it, we would really appreciate the opportunity to look into this further and support you however we can. You are very welcome to contact our Customer Care team directly, and we will be more than happy to assist you. Thank you again for your honesty, and I am very sorry your experience fell short of what you expect from Hobbs. We hope we can restore your confidence in us in the future. Kind Regards Hobbs Customer Care

Posted 5 months ago

“Poor execution of online business”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback. We’re sorry to hear that your experience with our online service fell short of expectations. This isn’t what we aim for, and we appreciate you bringing it to our attention. If you’d be willing to share more details, we’d be grateful for the chance to look into it and improve. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Didn’t manage to try the dress. Evri failed to deliver the parcel and Hobbs customer service line kept cutting off. Paid through the nose for a dress I haven’t seen and couldn’t speak to anyone or get a response via email.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to leave your review, and we’re truly sorry for the frustration you’ve experienced. Not receiving your parcel, being unable to reach our customer service team, and waiting without a response is understandably very disappointing and certainly not the level of service we aim to provide. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Rubbish delivery service ordered 3 having had refunds for two as each time item was lost. Third one nowhere to be seen. I give up”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share your experience, and we’re very sorry for the repeated issues with your delivery. This is certainly not the level of service we aim to provide, and we completely understand your frustration having items lost multiple times is unacceptable. Please be assured we’d like to resolve this as quickly as possible. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“So disappointed that I can’t track this order and Hobbs have made no contact with me. They have taken payment though. If anyone reads this please update me.”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear about your experience and completely understand your frustration. It’s unacceptable that you haven’t been able to track your order or received any updates, especially after payment has been taken. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“You cancelled my order before it was delivered due to stock shortages I paid for delivery which you never refunded. I’ve tried to contact you via emails, phone calls and online chat and got nowhere I would NOT recommend Hobbs to anyone”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear about your experience and completely understand your frustration. Having your order cancelled, not receiving your delivery refund, and struggling to get through to customer service is unacceptable. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 5 months ago

Hobbs is rated 4.4 based on 4,588 reviews