Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,594 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Français

Svenska

Español

“The staff in the shops are always friendly and helpful. However, on line customer service is poor. I found it extremely difficult to contact anyone regarding the status of my order. I shall be extremely reluctant to order anything on line again.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve had positive experiences with our in-store teams, but we’re very sorry to learn that our online customer service did not meet your expectations. We understand how frustrating it is not to be able to get clear updates on an order, and this is certainly not the experience we want for our customers. Your comments have been shared with our customer service team so we can review and improve our communication and response times. We truly appreciate your honesty and hope we’ll have the opportunity to restore your confidence in ordering with us again in the future. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Unfortunately I did not receive the item I was very excited because their products seemed to be high quality, this was my 6th trench and I thought I finally found the good one Their partner global-e handling worldwide shipments were not responding my emails.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We completely understand how disappointing this must be, especially when you were so excited about your order. This is certainly not the level of service we aim to provide. We would really like the opportunity to look into this for you and make things right. A member of our customer care team will be contacting you directly to investigate the issue with the shipment and our delivery partner, Global-e, and to discuss the next steps. Thank you for your patience, and we appreciate you giving us the chance to resolve this for you. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Hobbs cancelled my order without any explanation. I will never again buy anything online from Hobbs.”

Helpful Report

Posted 6 months ago

We’re really sorry you’ve had this experience, Maria. Cancelling an order without explanation isn’t the standard we aim for, and we understand why you’re upset. We’d like to look into this and resolve it for you as quickly as possible. Please contact our customer care team through the link below, and we’ll investigate for you. https://www.hobbs.com/contact-us.html

Posted 6 months ago

“Shocking customer service. Items arrived late and in an unwearable condition. Both items returned.”

Helpful Report

Posted 6 months ago

We’re really sorry you’ve had this experience, Michaela. This isn’t the standard we aim for, and we understand why you returned both items. We’d like to resolve this for you as quickly as possible. Please contact our customer care team below, we would love to help. https://www.hobbs.com/contact-us.html

Posted 6 months ago

“Unable to contact customer services as they’re too busy….”

Helpful Report

Posted 6 months ago

We’re really sorry you’re having trouble contacting our customer services, Nicola. It looks like our customer care team have since been in touch to resolve your query for you. Thank you for your patience and for leaving your feedback with us.

Posted 6 months ago

“Cannot rely on EVRI couriers”

Helpful Report

Posted 6 months ago

We’re very sorry to hear you’ve had issues with Evri couriers. We know how disappointed you must be. If you’d like to discuss your delivery problems further, please contact us through the link below so we can investigate and assist promptly. https://www.hobbs.com/contact-us.html

Posted 6 months ago

“Obviously my review above is about Hobbs not the coat which is actually ok but so am very disappointed with Hobbs”

Helpful Report

Posted 6 months ago

We’re truly sorry to hear you’ve been disappointed with Hobbs, Bernadette. This isn’t the experience we want for our customers. If you’d like to discuss further your experience, please contact us through the link below. https://www.hobbs.com/contact-us.html

Posted 6 months ago

“deliver what you have sold me? contact me about any problems rather than me having to contact you constatnly ang gettign no response”

Helpful Report

Posted 6 months ago

We’re very sorry for the frustration and not meeting your expectations, Lynette. This isn’t the experience we want for our customers. It looks like your query has since been resolved with our wonderful customer care team. We look forward to restoring your faith in Hobbs.

Posted 6 months ago

“Hard to rate when I have yet to receive the trousers. Delivery was meant to be a week ago but they haven’t been dispatched yet!”

Helpful Report

Posted 6 months ago

Good morning, We’re very sorry for the delay and completely understand your frustration. This is not the experience we want for our customers. We’ll check on the status of your order right away and provide an update on dispatch. Rest assured this will be investigated internally. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Very disappointed”

Helpful Report

Posted 6 months ago

Good morning, We’re very sorry to hear that you’re disappointed. We’d like the chance to understand what went wrong and make it right. Please contact us at so we can assist you directly and ensure that your issue is resolved and investigated internally. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Horrible service. I received wrong size — ordered a size 8 and received a size 10. I tried to contact Hobbs via email and ‘chat with us’ options but received no reply for over a week. Eventually I received a reply on WhatsApp from a kind employee, but the verdict was that I had to return the incorrect item and then I would get refunded, as they would not send the actual item I ordered. Now I have to return a faulty item when it wasn’t my fault. A waste of time to buy and not receive the correct item, and then have to return incorrect item for refund. Don’t bother.”

Helpful Report

Posted 6 months ago

Good morning, We’re very sorry to hear about your experience receiving the wrong size and then struggling to reach us is incredibly frustrating, and we understand your disappointment. This is not the standard of service we aim to provide. We’re glad a team member was eventually able to connect with you, but we recognise that the resolution you received didn’t feel fair or convenient. You should never have to spend your time correcting an error that wasn’t yours, and we apologise for the inconvenience this has caused. Kind Regards- Hobbs Customer Care

Posted 6 months ago

“Poor - deodorant stains,”

Helpful Report

Posted 6 months ago

Good morning, We’re sorry to hear about your experience and appreciate you bringing this to our attention. Deodorant stains are definitely not the result we want for our customers. Rest assured this will be investigated internally to ensure this does not happen again. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Horrible costumer servive, item got lost , no one cares”

Helpful Report

Posted 6 months ago

Good morning, We’re truly sorry for the frustration you experienced. This isn’t the level of service we aim to provide. Your item being lost and not receiving the support you expected is unacceptable, and we’d like to make it right. Rest assured this will be looked into to ensure that the service is improved for all of our customers. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Customer care not interested to my comments. Only gave information on returning.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear that your experience with our Customer Care team felt dismissive. You should always feel listened to and supported, not simply directed to return an item. We genuinely value your comments, and I apologise that this was not reflected in the response you received. If you would be willing to share more details about your concern, we would really appreciate the chance to look into this properly and assist you further. Your feedback is important to us, and we’re committed to improving the service you receive. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“the failaure of DX to deliver on 3 occasions lead to order cancellation.This reflects so badly on Hobbs that I would probably not buy again.Our first order was cent by EVRI and arrived within 24 hours”

Helpful Report

Posted 6 months ago

Good morning, Thank you for sharing your feedback, and I’m very sorry to hear about the repeated delivery failures with DX. I completely understand how frustrating it must have been to experience three unsuccessful delivery attempts, ultimately leading to your order being cancelled. This is certainly not the standard of service we want for our customers, and I’m truly sorry that this has left you feeling hesitant about shopping with us again especially when your first order was delivered promptly by Evri. Please rest assured that your comments will be shared with our courier management team so we can review this with DX and work to prevent similar issues in the future. If you would like us to assist in placing a new order or help in any other way, our Customer Care team would be more than happy to support you. We sincerely apologise for the inconvenience caused and appreciate you taking the time to let us know. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Customer service is poor. Very difficult to get hold of anyone regarding my missing order. I have still not achieved this despite trying to ring, using the online chat and the WhatsApp chat. I would expect better from Hobbs.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m very sorry to hear how difficult it has been to reach us regarding your missing order. I completely understand how frustrating and disappointing this experience has been especially after trying multiple contact channels without success. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Poor customer service. It has been impossible to contact the firm so your following questions are irrelevant.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for your feedback, and I’m very sorry to hear how difficult it has been for you to get in touch with us. This is certainly not the level of service we aim to provide, and I completely understand your frustration. Rest assured this will be reported to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Have not yet received the dress and it was ordered on 28th November . No information about when it will be delivered . Where is it as you have taken my money ??”

Helpful Report

Posted 6 months ago

Good morning, hank you for getting in touch, and I’m very sorry to hear that you still haven’t received your dress. I completely understand how frustrating this is, especially with no updates on the delivery after your order was placed on 28th November. Please rest assured that we take this seriously. I will be sure to investigate this further to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“Hobbs have lovely clothes but sadly appalling customer service. Maybe someone might now call / email me and explain what on earth has happened my order?”

Helpful Report

Posted 6 months ago

Good morning, Thank you for your feedback. I’m very sorry to hear about the issues with your order and the frustration this has caused. I completely understand how disappointing this must be, especially when you were looking forward to your items. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 6 months ago

“I found my experience with Hobbs to be very disappointing with poor customer service.”

Helpful Report

Posted 6 months ago

Good morning, Thank you for sharing your feedback. I’m very sorry to hear that your experience with Hobbs was disappointing and that our customer service did not meet your expectations. We take comments like yours very seriously, and we would welcome the opportunity to understand more about what went wrong and see if we can help resolve the issue. Please contact our Customer Care team with your order details so we can assist you. We sincerely apologise for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 6 months ago

Hobbs is rated 4.4 based on 5,594 reviews