Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,582 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,582 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Sent wrong size of jacket 16 instead of 18 - I know I want to show that at nearly 80 I am young at heart so the jacket was just the thing for my trip to Norway. Kept the size 16 because I’d already returned some goods and didn’t have the energy to pack it up first return. Email saying my order ( already received) was on its way. Luckily it wasn’t. So my view of Hobbs administration efficiency is not good”

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Posted 1 day ago

“From the picture i could not see the gathering at the waist. The picture was deceptive , whch made the dress very clingy. It was a very nice colour and material. Sorry not for me.”

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Posted 1 day ago

“Absolutely loved the quality of the dress - but unfortunately their delivery company is absolutely rubbish - paid extra for next day delivery and didnt come for three days after due date Not Hobbs fault I know, but John Lewis managed to get the same dress for me next day ! Hobbs were absolutely brilliant and prompt in replying to emails and confirming receipt of returned dress, so its such a shame their delivery service cannot be backed up with the same service.”

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Posted 2 days ago

“Hobbs clothing usually excellent quality and very stylish and great service.”

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Posted 3 days ago

“The shoes are absolutley gorgeous and I would have had them in a heartbeat except they were uncomfortable to walk in. Sadly they had to go back.”

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Posted 5 days ago

“Ordered dress - too long and returned within 3 days but still waiting more than 14 days later for refund”

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Posted 5 days ago

“I've been a customer for many years but these days I'm often disappointed at obvious cost cutting and synthetic fabrics. Sizing can be very irregular.”

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Posted 5 days ago

“. Still waiting for a price promise refund after 3 weeks and 4 emails to them.”

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Posted 1 week ago

“I love the Hobbs dresses.”

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Posted 1 week ago

“Nice fit but the pilling is problematic”

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Posted 2 weeks ago

“Beautiful dress , shame the body shoulder to waist ratio far too long for my petite frame 5ft . Would need 3 inch alteration/removal from top . Far too much fabric around bust and back area , would need a hump on my back to get a nice fit . Disappointed & returned both sizes I tried”

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Posted 2 weeks ago

“Returned this dress. The neckline was too low and did not fit as well as other similar Hobbs dresses I have bought.”

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Posted 2 weeks ago

“Bought to try as a petite woman. The coat was heavy. Did not like material or this particular black/white pattern. Possible style did not suit a petite frame.”

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Posted 2 weeks ago

“Ordered bag and shoes and only the shoes were delivered. No email re when the bag would arrive. I had to ring and cancel the order. I was informed that they were trying to source the bag from one of the stores but I wasn’t informed.”

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Posted 2 weeks ago

Hi Christine, I’m really sorry to hear only part of your order arrived and there was no update. Please share your order number and the email used for the order so we can investigate why the bag wasn’t delivered and the communication wasn’t sent, and arrange the best next step (sourcing the bag or a refund). Kind regards, Team Hobbs

Posted 2 weeks ago

“Very disappointed, ordered what I thought would be a navy dress( I know Hobbs navy can be dark) but what I recieved in my opinion was black. Not a hint of blue”

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Posted 2 weeks ago

Hi Josie, I’m really sorry to hear the dress didn’t look navy as expected. We want to get this right for you. Please share your order number and the email used for the order, and if possible a photo of the item you received. We’ll investigate the color discrepancy and arrange the best next step (exchange for the navy shade or a refund). Kind regards, Team Hobbs

Posted 2 weeks ago

“Not same quality as my navy GIA jeans. Fabric stiffer than my navy jeans therefore not as happy with these as my navy velvet jeans.”

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Posted 2 weeks ago

Hi Christine, I’m sorry to hear the Hobbs jeans don’t match the quality of your navy GIA pair. Please share your order number and the email used for the order, and if possible a photo, so we can investigate the fabric difference and arrange the best next step (exchange or refund). Kind regards, Team Hobbs

Posted 2 weeks ago

“I didn’t receive my order it was left on neighbours step and their away for 3 months. I would like to return my purchase please.”

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Posted 2 weeks ago

Hi Sascha, I’m really sorry to hear your order wasn’t delivered as expected and that a neighbour received your package. That’s understandably frustrating. A returns label has been emailed to you but please contact our customer care team for further assistance. Warm regards, Team Hobbs

Posted 2 weeks ago

“Has a wide selection,including petite variations. Find armholes are far too big on all products.”

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Posted 2 weeks ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear that the armholes on our products feel too large and that this affected your experience. Warm regards, Team Hobbs

Posted 2 weeks ago

“I’m looking for mother of bride dress in petite. Difficult to put outfit together when no petite sizes available in your high street shops. Love quality of the materials used in your clothing.”

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Posted 3 weeks ago

Thanks for sharing your thoughts. We’re sorry to hear you’re having trouble finding petite sizes for a mother-of-the-bride dress and glad you like the quality of our materials. We appreciate the encouragement to improve our range and will pass your feedback to the relevant team so we can look into expanding petite options.

Posted 3 weeks ago

“For this dress, which I have returned by post on 08/04/2026, but have not yet had a refund nor even an acknowledgement that it has been received by Hobbs.”

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Posted 1 month ago

We’re really sorry to hear that you haven’t yet received a refund or acknowledgment after returning the dress. That isn’t the level of service we aim to provide. Please contact our Customer Care team to assist further. Thank you for your patience and for bringing this to our attention.

Posted 3 weeks ago

Hobbs is rated 4.4 based on 4,582 reviews