Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,603 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“The online delivery process was great - incredibly fast, but the returns process was extremely slow. I had to wait a full 14 working days before I could contact them to query why I hadn’t been refunded. As if by magic, one item out of the parcel of two was refunded. Had to contact again and was told the other item would be refunded asap, but still no refund! Clothes are wonderful, but the returns service needs significant improvement.”

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Posted 1 day ago

“I found the sleeves to voluminous”

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Posted 2 days ago

“I ordered the Yasmin cardigan and vest top but unfortunately neither item arrived - they were lost by the delivery company. I received a refund as neither item was available in my size - I’m really disappointed!”

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Posted 3 days ago

“Lovely dress but small for its suze”

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Posted 3 days ago

“The standard delivery was slow as was delivery to store. (Ordered 3 x coats different sizes at different times & different delivery options.) No updates as to despatch or tracking. Expect better when paying P&P. Next day delivery did arrive next day. Not sure which order this review is for.”

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Posted 4 days ago

“I have sent the dress back but haven't had a refund yet . I sent it back 10 days ago now , and realise the website states it can take up to 14 days to receive a refund . It has been 10 days since I returned the dress , if only they could at least let me know by email that they have received the dress back for peace of mind , it would help .”

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Posted 6 days ago

“I bought this dress for a wedding I will be attending in 3 weeks, when it arrived it had a tear around one of the buttons, I contacted Hobbs via email but have heard nothing back. Update, they hot back and offered me a 15% discount and suggested I return the damaged dress, I went back onto their website to reorder and the dress had gone up in price so even with the discount I would of ended up paying more !!! I got back in touch with Hobbs to see if th ed y would honour the original price, they haven’t got back to me but in the meantime the dress is sold out, I now have to decide if I’m going to try and stitch it”

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Posted 1 week ago

“Speedy delivery, however the petite size 16 arrived without the tie belt. Disappointing, however I have returned it anyway as it was too big and am now considering the size 14.”

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Posted 1 week ago

“Ordered a dress, boxed very damaged and could see £350 dress hanging out tissue paper inside -ordered this bag looked like it got fingerprints on and was very squashed -shoes that I ordered, one fit lovely, one was sewn tight -not very happy but got a full refund on all three items, and shop staff at Lincoln was very helpful and lovely.”

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Posted 1 week ago

“Appalling customer service Attempted several times to speak to an actual person about my missing order. The Live Chat does not work Phone lines are not open at the advertised times Hobbs held £200 of my money for 2 weeks & never once did a Hobbs employee speak to me or provide an explanation”

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Posted 1 week ago

“Love Hobbs ! But in this occasion I ordered this lovely dress but I was sent trousers! Which I've returned.”

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Posted 1 week ago

“I had to return my purchase..a very light small parcel but was charged 22 57 shipping which is exorbitant .Last time I returned a similar parcel through the post office it cost far less!”

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Posted 1 week ago

“unfortunately my parcel didn’t arrive on tim despite me paying additional p&p for a specific day”

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Posted 1 week ago

“The frock smelt terrible . Must be the packaging”

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Posted 1 week ago

“I like a lot of dresses in Hobbs but I don’t understand the sizes . I wear 14/16 in all clothes but Hobbs dresses I have to have 18 , also the length is so long”

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Posted 1 week ago

“Good style clothing, the material quality for items was better in the past.”

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Posted 1 week ago

“Decent looking clothes but too expensive in my opinion. Quality has been going down over the last 7 years.”

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Posted 1 week ago

“My dress was very creased when it arrived which rather spoilt the enjoyment of trying it on.”

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Posted 1 week ago

“Very disappointed that items bought online cannot be returned to Hobbs stores in Dublin, Ireland. When i contacted to complain - Hobbs very kindly said they woud send me a free postage label for this return. But going forward it means it is risky to order items online in case they do not fit/suit!”

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Posted 1 week ago

“Love the jacket but it arrived really creased which was disappointing and not what I expected from Hobbs. It wasn’t cheap and I couldn’t have worn it in the condition it was sent to me.”

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Posted 2 weeks ago

Hobbs is rated 4.4 based on 3,603 reviews