Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,604 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I like Hobbs clothing & have many dresses, a jacket, shoes, handbags & a belt & all good quality. The website for ordering is easy to use but could be better with actual garment measurements for each piece of clothing which would help prevent returned goods.”

Helpful Report

Posted 2 months ago

Hi Louise, thanks for your review. We're glad you like the quality, and we appreciate your suggestion about garment measurements—I'll pass this to our product team for consideration. If you need any further help, please let us know. Kind regards, Team Hobbs

Posted 2 months ago

“I returned the dress to a store last week and still haven’t had a refund to my account - the dress was lovely but didn’t fit me and would have needed a seamstress to shorten”

Helpful Report

Posted 2 months ago

Hi there, thanks for your feedback. We’re sorry to hear you’re still awaiting a refund. Looking at your order return, I can see a refund has been processed. If you assistance , please do get back in touch with our Customer Care Team. Kind regards, Team Hobbs

Posted 2 months ago

“Lovely quality but pattern on dress not in great place so looked quite odd when on. Maybe because I am only 5ft 3in though!”

Helpful Report

Posted 2 months ago

Hi Sue, thanks for your review. We’re glad you liked the quality, and we’re sorry the pattern placement didn’t work on you. I hope you find another dress that suits you perfectly. Kind regards, Team Hobbs

Posted 2 months ago

“Funny shape”

Helpful Report

Posted 2 months ago

Hi Christine, thanks for your review. I am sorry to hear that the Daphne Wool Skirt was not a good fit on you. I do hope that you find another more suitable skirt that fits perfectly. Kind regards, Team Hobbs

Posted 2 months ago

“Your service and quality is very good but the colour was diffrent from the picture so I returned the jacket . And waiting for a refund .”

Helpful Report

Posted 2 months ago

Hi Jacqueline, thanks for your review. We’re glad you found the service and quality good, and we’re sorry the colour differed from the picture and that you had to return the Elize Textured Jacket. We’ll look into the colour accuracy and if you need any help with the refund status, please contact us. Kind regards, Team Hobbs

Posted 2 months ago

“Colour of coat not like pi ture and box arrived very damaged with dpd”

Helpful Report

Posted 2 months ago

Hi Catriona, thanks for your review. We’re sorry the Bhavina Wool Blend Coat colour wasn’t as expected and that the box arrived damaged. I can see that we have refunded your order for you, if you need further assistance please do contact our Customer Care Team. Kind regards, Team Hobbs

Posted 2 months ago

“generally satisfied with Hobbs but not this time”

Helpful Report

Posted 2 months ago

Hi Judith, thanks for your review. We’re glad you were generally satisfied, and sorry this time it didn’t meet your expectations. If you need any assistance with your order, please let us know. Kind regards, Team Hobbs

Posted 2 months ago

“The dress was lovely, but arrived damaged with a mark on the front skirt part. I have returned but paid delivery for nothing and had to find something else to wear instead. Disappointing.”

Helpful Report

Posted 3 months ago

Hi Sharon, thanks for your review. We’re really sorry the Ashley Velvet Dress arrived damaged and you incurred delivery costs. We have refunded your delivery charge for you. If you need any further assistance, please let us know. Kind regards, Team Hobbs

Posted 2 months ago

“The box was torn at the edges and for the second year running, the message I wrote and which was to be included with the gift box, was not inserted.”

Helpful Report

Posted 3 months ago

Hi Adebayo, thanks for sharing your experience. We're sorry the Gift box was torn and the gift message wasn't included. I have refunded the charge for your Gift box for your order, as that is not how we want you to receive it. Kind regards, Team Hobbs

Posted 2 months ago

“This petite dress was very nice, but not petite at all. I am 5.2" and the dress was very long for me, down to my ankles.Therefore I had to send it back.”

Helpful Report

Posted 3 months ago

Hi Maila, thanks for your review. We’re sorry the Petite Flo Jersey Dress length was longer than expected. Thank you for providing your feedback. Kind regards, Team Hobbs

Posted 2 months ago

“Cardigan in large was enormous and Cardigan in medium was far too small”

Helpful Report

Posted 3 months ago

Hi Irene, thanks for your review. We're sorry the Priya Cardigan sizes didn’t work for you. I do hope that you can find another suitable Carrigan that fits you perfectly. Kind regards, Team Hobbs

Posted 2 months ago

“Not that warm , expensive for what it is”

Helpful Report

Posted 3 months ago

Hi Rani, thanks for your feedback. We’re sorry the Rosanne Faux Fur Coat didn’t feel warm and that you found it expensive for what it is. We’ll take your comment into account. If you need any further help, please let us know. Kind regards, Team Hobbs

Posted 2 months ago

“Only slim but sleeves were tight around top of arms. Not a good fit for me so returned it”

Helpful Report

Posted 3 months ago

Hi there, thanks for your review. We're glad you found your item of reasonable quality, but sorry the fit wasn’t right. I do hope that you find something that fits perfectly. Kind regards, Team Hobbs

Posted 2 months ago

“Definitely not shower proof, colour not as bright and lovely as the picture, probably more a dull green. Definitely recommend buying a size bigger too”

Helpful Report

Posted 3 months ago

Hi Sky, thanks for your feedback. We’re sorry the colour didn’t look as bright and the fit wasn’t as expected. If you need any further assistance please do contact our Customer Care Team. Kind regards, Team Hobbs

Posted 2 months ago

“Unfortunately the cardigan arrived with no fur collar. I returned to shop. Easy to order and easy to return”

Helpful Report

Posted 3 months ago

Hi Lesley, thanks for your review. We’re sorry the Lulah Wool Blend Fur Collar Knitted Cardigan arrived without the fur collar. I am pleased that you found it easy to order and return. Kind regards, Team Hobbs

Posted 2 months ago

“Gift card ordered on 16/12/25; now 23/12/25 and still waiting for Evri - Royal Mail more efficient?”

Helpful Report

Posted 3 months ago

Hi there, thanks for your review. We’re sorry for the delay with your gift card and understand your frustration with the delivery service. Looking at your order I can see that we have assisted and resolved this for you. Kind regards, Team Hobbs

Posted 2 months ago

“...........”

Helpful Report

Posted 3 months ago

Hi Laura, thanks for your 3 star review. We’re glad you chose Hobbs, and we’re sorry for any disappointment. If you’d like to share more details or need help with anything, please get in touch and we’ll assist you promptly. Kind regards, Team Hobbs

Posted 2 months ago

“I am very pleased with my purchase but very annoyed that I paid for next day delivery and it took 3 days to arrive still waiting for a reply to my complaint and a refund”

Helpful Report

Posted 3 months ago

Hi Mandy, thanks for your review. We’re glad you’re pleased with the purchase, but we’re very sorry about the delayed delivery and the lack of response on your refund. I can confirm that your next day delivery charge has been refunded for you. Kind regards, Team Hobbs

Posted 2 months ago

“The bolero is good quality, just like the other boleros I have from Hobbs. It’s a little shorter c but the color matches the dress perfectly”

Helpful Report

Posted 3 months ago

Hi Christina, thanks for your review. We’re glad you like the quality of your bolero and that the colour matches your dress perfectly. Kind regards, Team Hobbs

Posted 2 months ago

“Return experience is not great. No return label provided in the parcel and had issue to generate one using the online link.”

Helpful Report

Posted 3 months ago

Hi there, thanks for your review. We’re sorry the return experience wasn’t smooth and that you couldn’t generate a return label online. Looking at your order we have assisted you with providing a return label, if you need any further assistance please do get back in touch. Kind regards, Team Hobbs

Posted 2 months ago

Hobbs is rated 4.4 based on 3,604 reviews