Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,593 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I ordered a size 5 Little bit big. With a few scuffs on the toes. Looks like they have been tried on by some one else. May keep them not sure”

Helpful Report

Posted 2 months ago

Hi Elizabeth, Thank you for sharing your experience. I’m sorry to hear the size wasn’t quite right and there were scuffs and signs it may have been tried on. If you need any further assistance, please reach out to our Customer Care Team and we’ll be happy to help. Kind regards, Team Hobbs

Posted 2 months ago

“Very disappointed with the very long length of this Petite dress.”

Helpful Report

Posted 2 months ago

Hi Sandra, Thank you for sharing your feedback. I’m sorry to hear the Petite Thea Tie Belted Dress was too long for you. I hope that you can find another more suitable dress that is a better length for you from our Petite collection. Kind regards, Team Hobbs

Posted 2 months ago

“Very disappointed with the on line option .. went to purchase these trainers which allowed to go through the whole process and then to be advised that they were not available and I was refunded the amount paid.”

Helpful Report

Posted 2 months ago

Hi Ann, Thank you for letting us know. We’re sorry to hear about the online checkout issue and that the trainers weren’t available after you completed the process, resulting in a refund. That isn’t the experience we aim for, and we appreciate you bringing it to our attention. If you need any further assistance, please contact our Customer Care Team and we’ll be happy to help. Kind regards, Team Hobbs

Posted 2 months ago

“The shoes are very narrow and the sole looked worn out like they had already been used ! Disappointed as I had liked them for my garden party”

Helpful Report

Posted 2 months ago

Hi Jacqueline, Thank you for letting us know. We’re sorry to hear the Hobbs Clemmi Court Shoes felt narrow and appeared worn. That isn’t the experience we aim for. Please do contact our Customer Care Team with your order details and we’ll assist promptly. Kind regards, Team Hobbs

Posted 2 months ago

“My items arrived on time and were well packaged.”

Helpful Report

Posted 2 months ago

Hi Jane, We’re glad to hear your items arrived on time and were well packaged. If there’s anything else you’d like us to assist with, please let us know. Thank you for your feedback. Kind regards, Team Hobbs

Posted 2 months ago

“Re- evaluate your free delivery service . Purchase of above £50 deserves free delivery.”

Helpful Report

Posted 2 months ago

Hi , Thank you for sharing your feedback. We’re sorry about the free delivery issue and appreciate your suggestion to make orders above £50 eligible for free delivery. We’ll pass this along to the team for consideration. Kind regards, Team Hobbs

Posted 2 months ago

“I usually wear a US size 6 and couldn't even get these jeans on. Then I had to pay $20 to return them. Not a happy customer!”

Helpful Report

Posted 2 months ago

Hi Patricia, We’re sorry to hear the jeans didn’t fit and that you faced a $20 return charge. We’ll pass your feedback on to our product and returns teams to review sizing and return costs. Kind regards, Team Hobbs

Posted 2 months ago

“Evri deliveries not the best. Disappointed store in Dorchester is going to be an outlet and no longer sells shoes, not many places in Dorchester to buy footwear now.”

Helpful Report

Posted 2 months ago

Hi Bridget, Thank you for sharing your experience. We’re sorry to hear about the delivery issues with Evri and the changes at the Dorchester store. We understand how frustrating it can be when options are limited locally. If there’s anything we can do to help with footwear choices or finding an alternative store nearby, please let us know and we’ll be glad to assist. Kind regards, Team Hobbs

Posted 2 months ago

“Ordered the size 12 in this coat but it was too big. Have returned it and was too late to order the size 10z Quality of coat was good but wouldn’t have bought it at full price.”

Helpful Report

Posted 2 months ago

Hi Sally, We’re glad to hear you liked the coat quality. What a shame that the fit wasn’t right and that ordering a smaller size wasn’t possible in time. We appreciate your feedback on sizing and will pass it to our product team. Kind regards, Team Hobbs

Posted 2 months ago

“Dress lovely, but take too long to process returns”

Helpful Report

Posted 2 months ago

Hi Diane, Thank you for your feedback. We’re glad you love the dress, and we’re sorry to hear that you are not happy with our 14 working days refund policy. If you need any current assistance with a return, please let us know and we’ll help. Kind regards, Team Hobbs

Posted 2 months ago

“Normally good quality but delivery is very slow”

Helpful Report

Posted 2 months ago

Hi Margaret, Thank you for your feedback. We’re glad you’re happy with the quality, and we’re sorry to hear delivery has been slow. We’ll review this with our delivery team to improve speed. If you’d like us to check the status of your order please let us know. Kind regards, Team Hobbs

Posted 2 months ago

“Dress arrived and was bigger than specified as size”

Helpful Report

Posted 2 months ago

Hi there, Thank you for letting us know about the Petite Carly Dress sizing, what a shame it was not a good fit for you. We appreciate your feedback. Kind regards, Team Hobbs

Posted 2 months ago

“I know I'm short 5'1" - but this petite skirt was ankle length on me. The fashion maybe for extra long clothes, fine if your 6ft tall. Why can't your and other companies sell clothes for all sizes of women. I don't mean mini skirts, I wore them in the 60s . Why can't manufacturers make elegant just below the knee type dresses/skirts. Am I asking for the moon.”

Helpful Report

Posted 2 months ago

Hi Lorraine, Thank you for taking the time to share your feedback—we’re sorry to hear the petite skirt was still much longer than expected for you. At 5'1", we understand how frustrating it can be when petite lengths still don’t sit as intended, especially when you’re looking for a classic just-below-the-knee fit. We also really appreciate your wider comments about fit and range. This is something we’re always working on, and feedback like yours is genuinely valuable in helping us review and refine our lengths and proportions across different styles. We’re sorry this item didn’t work out for you, but we hope we can help you find pieces that fit and flatter you better in future. If you’d like, our Customer Services team or store colleagues would be happy to help guide you towards styles that run shorter or are better suited to your height.

Posted 2 months ago

“Nice material and a quality product. Unfortunately it was delayed and arrived too late for my event.”

Helpful Report

Posted 3 months ago

Hi Julie, Thank you for your feedback—we’re really pleased to hear you were happy with the material and quality of the product, though we’re very sorry it arrived too late for your event due to the delay. We understand how disappointing that must have been. We really appreciate you taking the time to let us know, and we’ll share your comments with the relevant team. If there’s anything we can do to help further, please don’t hesitate to get in touch.

Posted 2 months ago

“The online delivery process was great - incredibly fast, but the returns process was extremely slow. I had to wait a full 14 working days before I could contact them to query why I hadn’t been refunded. As if by magic, one item out of the parcel of two was refunded. Had to contact again and was told the other item would be refunded asap, but still no refund! Clothes are wonderful, but the returns service needs significant improvement.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about the slow returns process and the payment delays you’ve experienced. This isn’t the service we aim to provide, and your feedback has been noted so we can review and improve our returns and refund workflow. Thank you for the kind words about the clothing itself – we’ll use your comments to work on the returns experience so it matches the product quality you’ve seen.

Posted 2 months ago

“I found the sleeves to voluminous”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We’re sorry to hear the sleeves felt voluminous on your Hobbs item. We appreciate you letting us know and will pass this on to our product and fit teams for review. If you’d like, we can help explore different styles or sizes that may offer a better sleeve fit in the future.

Posted 2 months ago

“I ordered the Yasmin cardigan and vest top but unfortunately neither item arrived - they were lost by the delivery company. I received a refund as neither item was available in my size - I’m really disappointed!”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about the loss of your items and that the refund is the outcome due to size availability. That’s understandably disappointing, and we appreciate you letting us know. We’ll escalate this with our delivery team to understand what happened and to prevent a recurrence. Thank you for your patience and for giving us the chance to make this right.

Posted 2 months ago

“Lovely dress but small for its suze”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We’re sorry to hear the dress ran small for you and that this affected your experience. We’ll note the sizing concern and pass it along to our product team for review. If you’d like assistance with a replacement in a different size or guidance on returns, please let us know and we’ll be happy to help.

Posted 2 months ago

“The standard delivery was slow as was delivery to store. (Ordered 3 x coats different sizes at different times & different delivery options.) No updates as to despatch or tracking. Expect better when paying P&P. Next day delivery did arrive next day. Not sure which order this review is for.”

Helpful Report

Posted 3 months ago

Thanks for taking the time to share your experience. We’re sorry to hear the standard delivery and store delivery were slow and that there were limited updates on dispatch or tracking. That’s not the service we aim to provide, and we understand how frustrating this can be, especially when multiple orders and delivery options are involved. If you need any further help please reach out to our Customer Care Team- thanks kindly!

Posted 2 months ago

“I have sent the dress back but haven't had a refund yet . I sent it back 10 days ago now , and realise the website states it can take up to 14 days to receive a refund . It has been 10 days since I returned the dress , if only they could at least let me know by email that they have received the dress back for peace of mind , it would help .”

Helpful Report

Posted 3 months ago

We’re really sorry for the delay with your refund and for any worry this has caused. We can see that refunds can take up to 14 days, and we understand it’s frustrating not to have received confirmation of the return. Please reach out to our Customer Care team and we can look into this right away for you to get this resolved.

Posted 2 months ago

Hobbs is rated 4.4 based on 5,593 reviews