Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,618 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Sadly, Hobbs use Evri for delivery of online orders and the parcel was not delivered to me but was left dumped in a local street, with a false 'delivered' notification sent by email. I only received it through sheer luck - a passer-by posted a picture of it on social media that my friend happened to see and tell me about. I would recommend this coat strongly but I would equally strongly advise against online orders until a different, more reliable delivery service are used. Evri's well known very poor reliability and service do not reflect well on Hobbs' reputation for quality clothing. I have attempted to bring the above to the attention of Hobbs' customer service but have had no response.”

Helpful Report

Posted 3 months ago

Hello there, I’m really sorry to hear about the failed delivery and the false tracking update. That isn’t the standard we expect from our delivery partners, and I understand how frustrating this must be. I’ll pass your comments to our delivery and customer service teams so this can be reviewed and we can take steps to prevent it from happening again. If you’d like us to assist further with your order, please let us know and we’ll be happy to help.

Posted 1 month ago

“I love the brand, the colors, the fit and the quality, but I had always bought when I travelled to London. This was the first time buying online and I never got an explanation why my order was cancelled. I also couln’t find a clear way to communicate with the brand to ask why (if it was because this coat was terminated, I could have ordered another model, but I decided not to try online again)”

Helpful Report

Posted 3 months ago

Hello there, I'm sorry to hear about the online order cancellation and the lack of clear communication. I’ll pass your feedback to our team to investigate why this happened and to improve our contact options so you don’t feel left in the dark. If you’d like, I can help check availability for other models or assist with placing a new order.

Posted 1 month ago

“Ordered on click and collect to Leeds store and everything was perfect”

Helpful Report

Posted 3 months ago

Hello there, Thank you for taking the time to leave a review. We’re glad your click and collect experience at the Leeds store went smoothly. If there’s anything else you’d like us to improve or any feedback you want us to pass on to the team, please let us know.

Posted 1 month ago

“Not enough petite styles”

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Posted 3 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear that you’re finding the petite styles limited. I understand how important it is to have options that fit well. I’ll pass your comments to our product team so we can review petite sizing and range to better serve customers like you.

Posted 1 month ago

“When I ordered my scarf , I asked for it to be in a gift box with a message, I was really disappointed when the scarf turned up in a massive box, no message, not as special as I would have hoped. I contacted the company, and all I got was we will respond, that never happened”

Helpful Report

Posted 3 months ago

Hello there, I’m sorry to hear your scarf didn’t arrive as a gift with a message and in the expected packaging. That isn’t the experience we want for our customers, and I understand why you’d be disappointed. I’ll pass your feedback to our team to review our gift options and ensure communication and packaging align with what’s promised. Thank you for letting us know, and again I’m sorry for the frustration this caused.

Posted 1 month ago

“Very disappointed. This cardigan was originally £59 then reduced to £45 and now it is £35. Why so many reductions ? As a valued Hobbs shopper I was annoyed at this price drop . Just wondering is the material of good quality..”

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Posted 3 months ago

“Have always bought my boots from Hobbs - so disappointing”

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Posted 3 months ago

“Order arrived very quickly, however to return 1 item is very penal, costing in the region of €20/€22. Return conditions changed after order was made No option to return at a store. Most disappointing. Unlikely to order online again and maybe not even shop in store again.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear about the high return costs and the change in return options, and that this has left you disappointed. We understand how frustrating this can be. For all international orders, a return fee applies. Unfortunately, our store locations are unable to process refunds for online purchases.

Posted 1 month ago

“Reluctant to use Hobbs again due to difficulty in accessing Customer Service. The website is sophisticated and the clothing stylish. However, the lack of contact for Customer Service via telephone is shocking. The local store now doesn’t even have a telephone contact number. Since my jumper was missing from my order, I thought of calling the local Hobbs store to see if they had a Greta jumper in stock but there was no obvious way to contact them either. Email contact to Hobbs customer service was never replied to. AI bot on live chat - not impressed. On first contacting live chat about missing jumper was advised Hobbs would chase it up and email me - this never happened. In a previous live chat, Hobbs implied DX never collected the parcel. While in a live chat with DX they implied Hobbs had never dispatched it. I only managed to achieve a resolution due to accessing live chat as soon as it opened. Jainey was very helpful. I decided on a refund as a consequence of the tracking number mysteriously disappearing and because it made sense whilst I was actually communicating with someone from Hobbs. Surprisingly, Evri delivered the other part of my order promptly. The point is, Hobbs customer service seems designed to put customers off from contacting you. It’s an entirely rubbish service which created a frustrating and negative consumer experience. Your poor choice in courier company and distinct lack of contact options seems a counter-productive way to run a business and ultimately, you will lose customers.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for taking the time to share your experience. I’m sorry to hear about the difficulties contacting customer service and the issues with your order. I’ll pass your feedback to our customer care and logistics teams to review contact options and improve how we handle updates and courier communications.

Posted 1 month ago

“I am very disappointed at Hbbs as I needed the dress urgently and I ordered and pay for a next day delivery but unfortunately it wasn't delivered next day and I called customer service but nobody picked it up.”

Helpful Report

Posted 3 months ago

Hello there, I’m really sorry to hear about the delay with your next-day delivery and that our customer service didn’t pick up your call. That isn’t the experience we want for you, and I can understand how frustrating this must have been. I’ll pass your comments to our delivery and support teams to look into what happened and to prevent this from happening again.

Posted 1 month ago

“Have yet to receive my refund after over a week waiting”

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Posted 3 months ago

“Cannot answer the above question as item not received .”

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Posted 3 months ago

“The return was easy and straightforward. Prompt full refund to my account.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for sharing your experience. I’m glad the return process was easy and the refund was prompt. I’ll pass your feedback along to our team to ensure refunds continue to be smooth and to look into any steps we can take to maintain that level of service consistently.

Posted 1 month ago

“Hobbs that I know is a great brand but the coat was disappointing.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear that the Hobbs coat didn’t meet your expectations this time. We appreciate you letting us know so we can review and improve. I’ll pass your comments to our product team to look into the fit and quality issues you described.

Posted 1 month ago

“Slow postage and refund”

Helpful Report

Posted 3 months ago

Hello there, Thank you for sharing your experience. I’m sorry to hear that postage was slow and there were delays with your refund. That isn’t the standard we aim for, and I understand how frustrating this must have been. I’ll pass your comments to our logistics and refunds teams so they can review the process and help prevent this from happening in the future.

Posted 1 month ago

“Normally very good but not in this case.”

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Posted 3 months ago

“Great brand. Unfortunately they use Evri to deliver. A £200 coat left outside in the rain where it could have been damaged or stolen. I was at home at the time but it was just left outside”

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Posted 3 months ago

“Very helpful staff”

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Posted 3 months ago

Hello there, Thank you for sharing your feedback. I’m glad to hear the staff were very helpful. If there’s anything else we can assist with to improve your experience, please let us know. We appreciate your support and hope to welcome you back soon.

Posted 1 month ago

“Love the shop but not on this occasion.”

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Posted 3 months ago

“This one came without pockets as showed on webpage. I don't know how they got it wrong.”

Helpful Report

Posted 3 months ago

Hobbs is rated 4.4 based on 3,618 reviews