Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,594 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Français

Svenska

Español

“The return by post was diabolical. I had to contact Hobbs to refund me and it took over 3 weeks from posting to get a refund The dress I took back to store was refunded very quickly Only 3 stars due to post refund service”

Helpful Report

Posted 4 months ago

Hi Jane, We’re sorry to hear the post refund took so long, and glad the in-store refund went smoothly. We have passed your feedback on to ensure we can make improvements to the return system and timeframe. Kind regards, Team Hobbs

Posted 4 months ago

“I loved the look of this Lois embroidered dress online and thought it would be perfect for my daughter's wedding in May. The ordering and payment process was easy and I received email confirmation of the order and an order number, so I was really looking forward to the dress arriving and being able to try it on. However, the next day I received another email to say the dress could not be sourced, so the order had been cancelled and a refund was being processed. I was very disappointed, as I didn't understand why I was able to go through the whole ordering and payment process successfully, on the basis that the dress was in stock, if the dress wasn't actually available, so something seems amiss with the online ordering system”

Helpful Report

Posted 4 months ago

Hi Karen, We’re very sorry for the confusion and disappointment this caused. We have passed your feedback on. Kind regards, Team Hobbs

Posted 4 months ago

“Absolutely beautiful trousers and would have kept them had they not been so long in the leg!!! I am normally a regular size but these trousers were made for a 6ft model!! Disappointed that I had to return them as they were at least 10/12cm too long with no alternative in leg length available.”

Helpful Report

Posted 4 months ago

Hi Julie, We’re sorry to hear the trousers were too long and didn’t fit as expected. We don’t currently have different leg lengths available for that style, we will ensure we pass your feedback on. Kind regards, Team Hobbs

Posted 4 months ago

“I loved the jacket, colour etc. but found the sizing wasn’t any good for me. Normally the petite 10 in a jacket is perfect for me, in the shoulders particularly. The jacket did not fit there, and felt more like an 8. It took a little time to get hold of a petite size 12. However that was too big in the shoulder. I don’t think the problem is my sizing there as I’ve never had a problem before. Seems like the 10 is too small in the shoulder, the 12 too big (so it needed to be in the middle of that). The 12 also didn’t look right at the back, spare material scrunched up at the back under the arms, worse on the left. I loved the colour of the jacket and it would have gone so well with my three best dresses. I’d just comment how helpful your Hobbs staff are in Cheltenham, the blonde lady in particular who did the refund (second one definitely). Really tried to help, was sympathetic. Staff like that deserve a pat on the back! I was also very impressed by a really helpful lady at your Covent Garden Hobbs shop who really took time to listen to my query about stock of the jacket when I rang to enquire. Regent Street didn’t answer. So it was a real pity about sizing, but your staff that I did manage to speak to did their best to help.”

Helpful Report

Posted 5 months ago

Hi Claire, Thank you for taking the time to share your experience. We’re glad you loved the colour and style, but sorry to hear the fit wasn’t right for you and that finding the right petite size proved tricky. We’ll pass your feedback about the sizing and the back/shoulder fit to our product team to look into. It’s great to hear our Cheltenham and Covent Garden teams were helpful—we’ll be sure to pass on your kind words. Kind regards, Team Hobbs

Posted 4 months ago

“Disappointed with the top that I purchased. Material thicker and not as pleasant as I had hoped. Something that I really object to is the ridiculous amount of packaging. I realise that Hobbs might be trying to be "eco" with a cardboard box, but it was way too big for the top - ridiculous. It could still have been wrapped nicely in tissue paper, but put into a cardboard envelope style box. The wastage on cardboard to send me this top was ridiculous! Did not like top, material thick and really not nice.”

Helpful Report

Posted 5 months ago

Hi there, We’re sorry to hear the top didn’t meet your expectations, and we understand your frustration about the packaging. We’ve passed your feedback on to our packaging team to help reduce waste. Kind regards, Team Hobbs

Posted 4 months ago

“I was very disappointed by the condition of the coat when it arrived. This was a considerable purchase for me and with Hobbs reputation I did not expect to receive a garment that was unwearable. It has definitely put me off purchasing online. To be fair I contacted customer service and they offered me up to £20 to get it professionally dry cleaned. In the end I risked it and pressed it myself. The coat is beautiful, fits perfectly and is very flattering but the overall experience rather deflating.”

Helpful Report

Posted 5 months ago

Hi Clare, We’re really sorry to hear about the condition of the coat on arrival and understand how disappointing that must have been, especially for a substantial purchase. It’s good to know our team’s offer was considered, but we appreciate that you chose to press it yourself. We’ll pass your feedback on to our shipping and quality teams to prevent this in future. Kind regards, Team Hobbs

Posted 4 months ago

“Beautiful clothes / bags / shoes . However it’s such a shame that the recommendations on the web site for accessories to go with clothes really don’t match . For example the Ros dress recommendations for shoes and bag. The colours simply do not match , which is so disappointing and waste of time. For a company like Hobbs with little competition, this could be so much better.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to share your feedback. We’re so pleased you love our clothing, bags and shoes, and we’re sorry the accessory recommendations didn’t work as expected. Your comments about the styling suggestions have been passed on to our team, as we’re always looking to improve the online experience.

Posted 5 months ago

“Sizing rather random of late”

Helpful Report

Posted 5 months ago

Hi J, We’re sorry to hear about the inconsistent sizing recently. We’ve noted your feedback and will pass it to our product team to look into improving fit consistency across styles. Kind regards, Team Hobbs

Posted 4 months ago

“I have a navy one which I love. Sadly the yew green one arrived with a hole in it on the shoulder. Currently the matter is with customer services. Having worn the brown one once, I was just ironing it and noticed a hole in the left shoulder of this jumper. So disappointed. I will not be buying these again unless I can try on instore to check for holes”

Helpful Report

Posted 5 months ago

Hi Tessa, We’re very sorry to hear about the defects with both items and the disappointment this has caused. This isn’t the experience we aim for. We’ve noted your feedback and will pass it to our product and customer care teams to investigate. I can see this is being resolved however, we apologise again for the inconvenience. Kind regards, Team Hobbs

Posted 4 months ago

“Return throiugh DHL service centers only was inconvenient. Had to drive 40 minutes away to return!”

Helpful Report

Posted 5 months ago

Hello there, I’m really sorry to hear that returning via DHL service centers was inconvenient and that you had to drive 40 minutes to return. That isn’t the experience we want for our customers, and I understand how frustrating this must have been. I’ll pass your comments to our team to review and improve the returns process so this doesn’t happen again.

Posted 4 months ago

“Sadly the coat was terribly creased when it was delivered.I used to shop Hobbs all the time but now I find dirt quite formal and old fashioned”

Helpful Report

Posted 5 months ago

Hi there, We’re sorry to hear the coat arrived creased. We’ve noted your feedback and will pass it on to the team to help improve packaging and presentation. Kind regards, Team Hobbs

Posted 4 months ago

“I love Hobbs but the Marilyn dress didn’t fit right. It was very blousy on top with big gaps u see the arms.”

Helpful Report

Posted 5 months ago

Hi there, We’re sorry to hear the Marilyn dress wasn’t a perfect fit for you. We’ve noted your feedback about the top being blousy and the arm gaps and will pass this to our design and fit teams. Kind regards, Team Hobbs

Posted 4 months ago

“lovely clothes well made”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your kind words about the clothes and for taking the time to share. We’re glad you think they’re well made, and we’ve noted your feedback. Kind regards, Team Hobbs

Posted 4 months ago

“Hobbs clothes are known for their quality and range of styles. I do find there are not enough V necklines as these slit me better.”

Helpful Report

Posted 5 months ago

Hi Bridget, Thank you for sharing your feedback. We’re glad you like the quality and range, and we’ll pass your note about V-necklines to the product team to consider for future styles. Kind regards, Team Hobbs

Posted 4 months ago

“Hobbs clothing is usually lovely quality and good designs. I love that they offer petite styles. Fast delivery, easy returns. 3 items delivered by 3 different couriers on 3 separate days was a bit annoying though for 1 order!”

Helpful Report

Posted 5 months ago

Thanks for your review. We’re glad you generally like Hobbs and our petite styles, and appreciate your feedback on the delivery experience. We’re sorry the three deliveries for one order were inconvenient. If you’d like, we can look into ways to streamline future orders and keep you updated to avoid repeats. If there’s anything else we can assist with, please reach out via our live chat or email.

Posted 5 months ago

“I use Hobbs for quality clothing”

Helpful Report

Posted 5 months ago

Thanks for your review. We’re glad Hobbs is your go-to for quality clothing. If there’s anything we can do to make your experience even better, please reach out via live chat or email and we’ll be happy to help.

Posted 5 months ago

“The trousers are of great quality but VERY long for 5' 1" me and it has cost me £35 to have them altered to fit. Such a shame Hobbs didn't do petite size. I chose the trousers and matching top for travel which I'm sure will be comfortable.”

Helpful Report

Posted 5 months ago

Thanks for your review, Maureen. We’re glad the quality meets your expectations, though we’re sorry about the length and the need for alterations. We’ll pass your feedback about petite sizes to the product team. If you’d like, we can help you find alternatives or keep you posted on future petite ranges. If there’s anything else we can assist with, please reach out via live chat or email.

Posted 5 months ago

“Tried on in Covent Garden store where the staff were nothing short of horrible, I honestly have never been made to feel so uncomfortable, they treated me like I was a thief. Didn’t buy in store as I didn’t want those staff to benefit in any way from my money, so ordered online and collected in Southampton where the experience couldn’t have been more different, Hobbs should cherish the staff in that store”

Helpful Report

Posted 5 months ago

Thanks for your review. We’re sorry to hear about the unsatisfactory experience in-store and glad the online collection and collection in Southampton felt different. We’ll pass your feedback about the Covent Garden team to the store leadership to ensure this doesn’t happen again. If you’d like, we can look into options to make future visits more positive or assist with any current orders. If there’s anything else we can assist with, please reach out via live chat or email.

Posted 5 months ago

“Odd fit, didn’t suit me”

Helpful Report

Posted 5 months ago

Thanks for your review, Asma. We’re sorry the fit didn’t suit you. If you’d like, we can help you find alternatives or a different cut that might work better, and we’re happy to discuss returns or exchanges. If there’s anything else we can assist with, please reach out via live chat or email.

Posted 5 months ago

“Stores live up to the brand image but packaging and delivery do not . Dress was packed too tightly, packet arrived squashed and a hole torn in it.”

Helpful Report

Posted 5 months ago

Hi there, We’re sorry to hear the packaging arrived damaged and that the delivery didn’t meet your expectations. We’ve passed your feedback on to the delivery/packaging team to help improve this in the future. If you’d like further assistance, please get in touch. Kind regards, Team Hobbs

Posted 4 months ago

Hobbs is rated 4.4 based on 5,594 reviews