Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,619 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Perfect if you get the leg length right OR be accurate on the inside leg lengths. They’re wrong way too often If you got that right it would be 5 stars”

Helpful Report

Posted 4 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear the leg length measurements were off and that this affected your experience. We understand how important a consistent fit is, and we appreciate you bringing this to our attention. I’ll pass your comments to our product team so we can review the measurement options and improve accuracy across styles.

Posted 1 month ago

“Dress took too long to be delivered”

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Posted 4 months ago

“Some really good quality clothes usually high quality material, but not always, so always check label! Fabulous shoes, high quality and comfortable. Clothes size labels are not always reliable, so be ready to go up a size. The shop is beautiful situated, light, may need a little upkeep, in general helpfulness of various different assistants has varied hugely, could do a lot more to advise.”

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Posted 4 months ago

“Very difficult to contact customer service. Placed on hold for more than the 10 minutes then for the call to be cut off. I found the live chat difficult. It took several attempts to get through to the live chat. I got a refund eventually. I feel very disappointed with Hobbs.”

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Posted 4 months ago

“In a word very disappointed”

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Posted 4 months ago

“Some lovely clothes but far too expensive even on sale. I tend to only buy occasionally. Would like to see more options in the petite range.”

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Posted 4 months ago

“Paid a premium for next day delivery which did not happen. I contacted service who said they would be in touch in 48 hours. Still waiting over a week later! The dress had a hole in it, I rang the Metro Centre store who were fantastic (Sarah) and tracked one down and had it transferred to branch. Very contrasting levels of service between HO and the store. 5 star store, 1star Head Office.”

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Posted 4 months ago

“I like HOBBS, I have a lot of HOBBS clothes in my wardrobe. They normally wash very well too. The only thing is if one has a problem it can be difficult to get through to HOBBS head office and they can take a long time to answer, sometimes many days.”

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Posted 4 months ago

“Quality is low”

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Posted 4 months ago

“I have always been pleased with the quality of clothing from Hobbs.”

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Posted 4 months ago

“Absolutely beautiful skirt & jacket. Shocking delivery. Why Hobbs are using Evri I cannot understand. Twice I’ve paid for next day delivery & it hasn’t happened. And this delivery just chucked on the pavement outside my office. Hobbs still yet to reply to my complaint after a week…”

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Posted 4 months ago

“Hobbs in my opinion usually very good”

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Posted 4 months ago

“I didn't realize that these dresses would be shipped from the UK, as I have purchased Hobbs products in the USA. I would have returned both these dresses has there been an easier shipping capability.”

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Posted 4 months ago

“Not always got all sizes”

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Posted 4 months ago

“Not completely sure they understood the situation”

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Posted 4 months ago

“Smart dress in a satin type fabric nice pattern wearing this with a short collarless ivory jacket ideal to wear for a winter wedding, ascot, christening or occasion event . Size true to size”

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Posted 4 months ago

“Good delivery service”

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Posted 4 months ago

“Two pairs of boots were too big, UE size 38. Had to send them back. Leather quality and finishing could be better. Disappointed”

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Posted 4 months ago

“Dresses are often nicely shaped and fit well but I did not like the fabric of my recent purchase. I also think a lot of the colours used by Hobbs are dark or neutral. There aren't many bright or Jewelly colours.”

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Posted 4 months ago

“Just disappointed with customer service.”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,619 reviews