Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,594 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“generally satisfied with Hobbs but not this time”

Helpful Report

Posted 6 months ago

Hi Judith, thanks for your review. We’re glad you were generally satisfied, and sorry this time it didn’t meet your expectations. If you need any assistance with your order, please let us know. Kind regards, Team Hobbs

Posted 5 months ago

“The dress was lovely, but arrived damaged with a mark on the front skirt part. I have returned but paid delivery for nothing and had to find something else to wear instead. Disappointing.”

Helpful Report

Posted 6 months ago

Hi Sharon, thanks for your review. We’re really sorry the Ashley Velvet Dress arrived damaged and you incurred delivery costs. We have refunded your delivery charge for you. If you need any further assistance, please let us know. Kind regards, Team Hobbs

Posted 5 months ago

“The box was torn at the edges and for the second year running, the message I wrote and which was to be included with the gift box, was not inserted.”

Helpful Report

Posted 6 months ago

Hi Adebayo, thanks for sharing your experience. We're sorry the Gift box was torn and the gift message wasn't included. I have refunded the charge for your Gift box for your order, as that is not how we want you to receive it. Kind regards, Team Hobbs

Posted 5 months ago

“This petite dress was very nice, but not petite at all. I am 5.2" and the dress was very long for me, down to my ankles.Therefore I had to send it back.”

Helpful Report

Posted 6 months ago

Hi Maila, thanks for your review. We’re sorry the Petite Flo Jersey Dress length was longer than expected. Thank you for providing your feedback. Kind regards, Team Hobbs

Posted 5 months ago

“Cardigan in large was enormous and Cardigan in medium was far too small”

Helpful Report

Posted 6 months ago

Hi Irene, thanks for your review. We're sorry the Priya Cardigan sizes didn’t work for you. I do hope that you can find another suitable Carrigan that fits you perfectly. Kind regards, Team Hobbs

Posted 5 months ago

“Not that warm , expensive for what it is”

Helpful Report

Posted 6 months ago

Hi Rani, thanks for your feedback. We’re sorry the Rosanne Faux Fur Coat didn’t feel warm and that you found it expensive for what it is. We’ll take your comment into account. If you need any further help, please let us know. Kind regards, Team Hobbs

Posted 5 months ago

“Only slim but sleeves were tight around top of arms. Not a good fit for me so returned it”

Helpful Report

Posted 6 months ago

Hi there, thanks for your review. We're glad you found your item of reasonable quality, but sorry the fit wasn’t right. I do hope that you find something that fits perfectly. Kind regards, Team Hobbs

Posted 5 months ago

“Definitely not shower proof, colour not as bright and lovely as the picture, probably more a dull green. Definitely recommend buying a size bigger too”

Helpful Report

Posted 6 months ago

Hi Sky, thanks for your feedback. We’re sorry the colour didn’t look as bright and the fit wasn’t as expected. If you need any further assistance please do contact our Customer Care Team. Kind regards, Team Hobbs

Posted 5 months ago

“Unfortunately the cardigan arrived with no fur collar. I returned to shop. Easy to order and easy to return”

Helpful Report

Posted 6 months ago

Hi Lesley, thanks for your review. We’re sorry the Lulah Wool Blend Fur Collar Knitted Cardigan arrived without the fur collar. I am pleased that you found it easy to order and return. Kind regards, Team Hobbs

Posted 5 months ago

“Gift card ordered on 16/12/25; now 23/12/25 and still waiting for Evri - Royal Mail more efficient?”

Helpful Report

Posted 6 months ago

Hi there, thanks for your review. We’re sorry for the delay with your gift card and understand your frustration with the delivery service. Looking at your order I can see that we have assisted and resolved this for you. Kind regards, Team Hobbs

Posted 5 months ago

“...........”

Helpful Report

Posted 6 months ago

Hi Laura, thanks for your 3 star review. We’re glad you chose Hobbs, and we’re sorry for any disappointment. If you’d like to share more details or need help with anything, please get in touch and we’ll assist you promptly. Kind regards, Team Hobbs

Posted 5 months ago

“I am very pleased with my purchase but very annoyed that I paid for next day delivery and it took 3 days to arrive still waiting for a reply to my complaint and a refund”

Helpful Report

Posted 6 months ago

Hi Mandy, thanks for your review. We’re glad you’re pleased with the purchase, but we’re very sorry about the delayed delivery and the lack of response on your refund. I can confirm that your next day delivery charge has been refunded for you. Kind regards, Team Hobbs

Posted 5 months ago

“The bolero is good quality, just like the other boleros I have from Hobbs. It’s a little shorter c but the color matches the dress perfectly”

Helpful Report

Posted 6 months ago

Hi Christina, thanks for your review. We’re glad you like the quality of your bolero and that the colour matches your dress perfectly. Kind regards, Team Hobbs

Posted 5 months ago

“Return experience is not great. No return label provided in the parcel and had issue to generate one using the online link.”

Helpful Report

Posted 6 months ago

Hi there, thanks for your review. We’re sorry the return experience wasn’t smooth and that you couldn’t generate a return label online. Looking at your order we have assisted you with providing a return label, if you need any further assistance please do get back in touch. Kind regards, Team Hobbs

Posted 5 months ago

“Need to get quality control to check measurements are as they should be.”

Helpful Report

Posted 6 months ago

Hi there, Thanks for your feedback. We’re sorry to hear there were concerns about the measurements. We’ll pass your comment to the quality control team to review. If you’d like help with sizing, there are size charts on the websites or please get in touch with our Customer Care Team and we will be happy to advise you. Kind regards, Team Hobbs

Posted 5 months ago

“Paid for next day delivery but it took two days to arrive by courier evri, who left my dress in my back garden in the pouring rain without even trying to knock on my door despite being given nstructions to leave in the front porch. The only reason my parcel was not ruined is that I saw their van and went out to investigate. Will think twice before ordering on line again even though I love Hobbs clothes.”

Helpful Report

Posted 6 months ago

Hi Elizabeth, thanks for your review. We’re really sorry for the delayed delivery and for the courier leaving your Petite Kiki Hotfix Dress exposed to the rain. This isn’t the experience we aim for. Thank you for bringing this to our attention. Kind regards, Team Hobbs

Posted 5 months ago

“The clothing is very good quality. However, I ordered a coat in my normal Hobbs size and it was too big. I returned it. It was delivered to Hobbs 8 days ago and ive heard nothing. I went on to contact but apparently I have to wait 14 working days before I can chase the refund! All other companies I deal with online at least acknowledge and are much better at handling refunds. Will make me think twice about ordering again.”

Helpful Report

Posted 6 months ago

Hi Margaret, thanks for your review. We’re glad you’re happy with the quality, and sorry the coat didn’t fit and the refund is taking longer than you expected. if not refunded after 14 working days please do let us know and we will be happy to help you. Kind regards, Team Hobbs

Posted 5 months ago

“I’ve ordered from Hobbs many times and have always been happy with my choices unfortunately not this time. Coat far too long.”

Helpful Report

Posted 6 months ago

Hi Pam, Thanks for sharing your experience. I’m sorry to hear the coat was too long this time. If you’d like, we can help you find a shorter length option or suggest petite styles. Feel free to reach out to us anytime!

Posted 5 months ago

“Nothing wrong with product. It is very good . Unfortunately the delivery is not good.We live in a rural area and we need people to deliver who know the area because we have no street names and no street lighting. I am afraid Evri's service is very poor when they rely on temporary couriers who do not know the area and the some of the time slots are allocated when it is dark and finding properties is very difficult. I believe that Hobbs being a firm promoting luxury should use a more professional courier service.”

Helpful Report

Posted 6 months ago

Hi Sheila, Thank you for your feedback. We’re glad the product itself is good, and we’re sorry the delivery experience didn’t meet expectations, especially in a rural area. We’ll pass your comments about the courier service on and explore options to improve delivery in such areas. We hope to make your next experience a better one.

Posted 5 months ago

“I have received clothes from Hobbs in the past and have been delighted with them. I have not received the skirt! I received a notification from you this morning that my purchase money is going to be refunded.”

Helpful Report

Posted 6 months ago

Hello there, I’m really sorry to hear that the skirt hasn’t arrived and that you’ve been notified of a refund. That isn’t the experience we aim for. If we can help with reordering the skirt or if you wanted to place a new order, please do reach out to us.

Posted 4 months ago

Hobbs is rated 4.4 based on 5,594 reviews