Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,587 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Love the shop but not on this occasion.”

Helpful Report

Posted 5 months ago

“This one came without pockets as showed on webpage. I don't know how they got it wrong.”

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Posted 5 months ago

“Perfect if you get the leg length right OR be accurate on the inside leg lengths. They’re wrong way too often If you got that right it would be 5 stars”

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Posted 5 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear the leg length measurements were off and that this affected your experience. We understand how important a consistent fit is, and we appreciate you bringing this to our attention. I’ll pass your comments to our product team so we can review the measurement options and improve accuracy across styles.

Posted 3 months ago

“Dress took too long to be delivered”

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Posted 5 months ago

“Some really good quality clothes usually high quality material, but not always, so always check label! Fabulous shoes, high quality and comfortable. Clothes size labels are not always reliable, so be ready to go up a size. The shop is beautiful situated, light, may need a little upkeep, in general helpfulness of various different assistants has varied hugely, could do a lot more to advise.”

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Posted 5 months ago

“Very difficult to contact customer service. Placed on hold for more than the 10 minutes then for the call to be cut off. I found the live chat difficult. It took several attempts to get through to the live chat. I got a refund eventually. I feel very disappointed with Hobbs.”

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Posted 5 months ago

“In a word very disappointed”

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Posted 5 months ago

“Some lovely clothes but far too expensive even on sale. I tend to only buy occasionally. Would like to see more options in the petite range.”

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Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback, we really appreciate it. We’re glad to hear you find some of our pieces lovely, and we understand your comments regarding pricing. We continually review our ranges to ensure we’re offering value across different styles and collections, and your feedback is helpful in that process. It’s also great to hear your thoughts on our petite range. We know how important it is to offer a wider variety of fits, and we’ll be sure to share your comments with our design and buying teams as we continue developing future collections. We hope to welcome you back again soon. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Paid a premium for next day delivery which did not happen. I contacted service who said they would be in touch in 48 hours. Still waiting over a week later! The dress had a hole in it, I rang the Metro Centre store who were fantastic (Sarah) and tracked one down and had it transferred to branch. Very contrasting levels of service between HO and the store. 5 star store, 1star Head Office.”

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Posted 5 months ago

“I like HOBBS, I have a lot of HOBBS clothes in my wardrobe. They normally wash very well too. The only thing is if one has a problem it can be difficult to get through to HOBBS head office and they can take a long time to answer, sometimes many days.”

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Posted 5 months ago

“Quality is low”

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Posted 5 months ago

Hi Elia, Thank you for your feedback, we’re sorry to hear you were disappointed with the quality of your item. This isn’t the standard we aim to deliver, and we appreciate you bringing it to our attention. Your comments will be shared with our product team so they can review the garment and ensure we continue to improve both materials and construction. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I have always been pleased with the quality of clothing from Hobbs.”

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Posted 5 months ago

Hi Janice, Thank you for your lovely feedback, we really appreciate it. We’re so pleased to hear you’ve consistently been happy with the quality of our clothing. That’s exactly what we aim for, and it means a lot to know we’re delivering on that for you. We look forward to welcoming you back again soon. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Absolutely beautiful skirt & jacket. Shocking delivery. Why Hobbs are using Evri I cannot understand. Twice I’ve paid for next day delivery & it hasn’t happened. And this delivery just chucked on the pavement outside my office. Hobbs still yet to reply to my complaint after a week…”

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Posted 5 months ago

Hi Lauren, Thank you for your feedback, we’re really pleased to hear you loved the skirt and jacket, but we’re very sorry about the delivery experience. What you’ve described is not the standard we expect. Paying for next day delivery and not receiving it on time, along with the parcel being left in an unsuitable and unsafe way, is understandably frustrating. We also appreciate your concerns regarding the courier service used, and we’ll be sharing your comments directly with our delivery partner to investigate this further. We’re always working to improve our delivery service and ensure orders arrive promptly and securely, and your feedback is very helpful in highlighting where things have gone wrong. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Hobbs in my opinion usually very good”

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Posted 5 months ago

Hi there, Thank you for taking the time to leave a review, we really appreciate your feedback. We’re glad to hear your overall experience has usually been very good. If there’s anything we could do to make your experience consistently excellent, we’d love to hear your thoughts. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I didn't realize that these dresses would be shipped from the UK, as I have purchased Hobbs products in the USA. I would have returned both these dresses has there been an easier shipping capability.”

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Posted 5 months ago

Hi there, Thank you for your feedback, we’re sorry for any disappointment caused. We understand how frustrating it can be when international shipping and returns aren’t as straightforward as expected, especially when you’ve previously purchased the brand locally. We appreciate your comments about the shipping experience and the return process, and we’ll be sure to share this with the relevant teams as we continue to review and improve our international service. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Not always got all sizes”

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Posted 5 months ago

Hi Debi, Thank you for your feedback, we’re sorry for any frustration caused by the availability of sizes. We understand how important it is to be able to find the right fit, and we do our best to keep our most popular styles well stocked. However, some sizes do sell out quickly, and we appreciate how disappointing it can be when the size you need isn’t available. We’ll make sure your comments are shared with our wider team as we continue working to improve our stock levels and range availability. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Not completely sure they understood the situation”

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Posted 5 months ago

Hi Pamela, Thank you for your feedback, we’re sorry to hear you felt your situation wasn’t fully understood. That’s certainly not the experience we aim to provide, and we appreciate you bringing this to our attention. We’re always working to improve how we listen to and support our customers, so your comments are really valuable to us. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Smart dress in a satin type fabric nice pattern wearing this with a short collarless ivory jacket ideal to wear for a winter wedding, ascot, christening or occasion event . Size true to size”

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Posted 5 months ago

Hi Karin, Thank you so much for your lovely review! We’re delighted to hear you’re happy with the dress and that the fit worked well for you. It sounds like a beautiful outfit, pairing it with a short collarless ivory jacket is a great choice, and perfect for so many special occasions. We really appreciate you taking the time to share your thoughts, and we hope you enjoy wearing it! Kind regards, Hobbs Customer Care

Posted 1 month ago

“Good delivery service”

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Posted 5 months ago

Hi there, Thank you for your feedback, we’re really pleased to hear you had a positive delivery experience. We’ll be sure to share your comments with our delivery partners. We hope you’re enjoying your purchase, and we’d love to welcome you back again soon. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Two pairs of boots were too big, UE size 38. Had to send them back. Leather quality and finishing could be better. Disappointed”

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Posted 5 months ago

Hi Olga, Thank you for taking the time to share your feedback. We’re sorry to hear that both pairs of boots were not the right fit and that you were disappointed with the leather quality and finishing. We understand how frustrating it is when items don’t meet expectations, especially when it comes to fit and craftsmanship. Your comments are very helpful, and we’ll be sure to pass them on to our product and design teams for review. We appreciate you giving us a try and hope we can provide a better experience in the future. Kind regards, Hobbs Customer Care

Posted 1 month ago

Hobbs is rated 4.4 based on 4,587 reviews