Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,623 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I am usually impressed with Hobbs but the way in which the sale dress arrived was very disappointing.”

Helpful Report

Posted 4 months ago

Hi Jacqueline, Thank you for sharing your feedback. We’re really glad to hear that you’re usually impressed with us, but we’re very sorry that the delivery of your sale dress fell short of expectations. We take care in packaging and handling all orders, so it’s disappointing to hear that this wasn’t reflected in your experience. If you’d like, our customer service team would be happy to look into this further and see how we can make it right. We appreciate your support and hope your next order leaves a much better impression. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I would have given 5 stars but two things happened. The day after I bought mine they were reduced. The return of the items took me all morning to sort. The items bought in store weren’t easy to return as apparently the online system doesn’t recognise the order code. I had to wait 24 hours for this to arrive.”

Helpful Report

Posted 4 months ago

Hi Angela, Thank you for your review and for sharing your experience with us. We’re really pleased you felt we were close to 5 stars, but we’re sorry to hear about the issues you encountered. We understand how frustrating it can be to see an item reduced shortly after purchase. While our promotions can change quickly, we completely appreciate how disappointing that timing can feel. We’re also very sorry that returning your items was such a lengthy and inconvenient process. That’s certainly not the experience we want for our customers. The delay with the order code being recognised by our in-store system and having to wait 24 hours would have been frustrating, and we appreciate your patience while it was resolved. Your feedback is incredibly helpful, and we’ll be sure to share it with our teams as we continue working to improve our returns process and overall customer experience. If there’s anything further we can assist you with, please don’t hesitate to get in touch with our customer service team. Thank you again for taking the time to leave your feedback, we hope to provide you with a seamless 5-star experience next time. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Clothes come up large and the store could not process the return of my online order which was annoying as had to go to post office”

Helpful Report

Posted 4 months ago

Hi Wendy, Thank you for taking the time to leave a review. We’re sorry to hear that the sizing wasn’t quite right for you and that you experienced difficulties returning your online order in store, we understand how frustrating that must have been, especially having to make an extra trip to the post office. Your feedback about our sizing and returns process is really valuable, and we’ll be sure to pass it on to the relevant teams. We’re always looking for ways to improve both our fit guidance and the convenience of our returns experience. We appreciate you shopping with us and hope we can provide a smoother experience next time. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I went to the merry hill branch and was served by a lady called Natalie and when I said I wanted to return one of the pairs of trousers I ordered she pulled a face and said oh .can I not return them and she said I don’t like returns … not very good customer service from a company that has excellenf quality items and would expect the same in your customer service”

Helpful Report

Posted 4 months ago

Hello there, I’m really sorry to hear about your experience with Natalie at the Merry Hill branch and the difficulty with returning the trousers. This isn’t the standard we aim for, and I completely understand your disappointment. Please be assured I’ll pass your comments to our store management so this can be reviewed and addressed to improve our customer service going forward. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Hobbs are very helpful and refund was very quickly processed”

Helpful Report

Posted 4 months ago

Hello there, Thank you for your kind words. We’re glad to hear the refund was processed quickly and that you found our team helpful. If there’s anything else you’d like to share or any way we can assist further, please let us know. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Love Hobbs clothing but the new returns process (no in store option for EU online orders) is expensive and unwieldy”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear that the new EU online returns process is expensive and unwieldy. That isn’t the experience we want for our customers, and I understand your frustration. I’ll make sure your feedback is shared with our returns team so we can review and look for improvements to the process. Kind regards, Hobbs Customer Care

Posted 1 month ago

“First time shopping with Hobbs online. Product was as described and expected. Packing was a let down.”

Helpful Report

Posted 4 months ago

Hello there, I’m sorry to hear that the product met your expectations but the packaging was disappointing. We’ll pass your feedback to our logistics team to review and improve packing going forward. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Can’t comment yet”

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Posted 4 months ago

Hello there, Thank you for letting us know. If there’s anything you’d like to discuss or any help you need when you’re ready to comment, we’re here to assist. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I have quite a few pieces of Hobbs clothing . However the delivery quality is appalling. The clothing I received was incredibly badly packaged, the tape was falling off the box and the clothes were open to the elements, so will have to travel out of town to shop at a Hobbs store to ensure the clothing is in good order. Very disappointing.”

Helpful Report

Posted 4 months ago

Hello there, I’m really sorry to hear your Hobbs delivery arrived badly packaged and exposed to the elements. That isn’t the standard we aim for, and I understand how disappointing this must have been. Please be assured I’ll pass your comments to our logistics and packaging teams so this can be reviewed and addressed to prevent it from happening again. Kind regards, Hobbs Customer Care

Posted 1 month ago

“My dress was perfect, but sadly on getting ready the belt loop was broken and at the occasion the button on the left sleeve fell off with the cuff flapping. Very disappointing of a quality product.”

Helpful Report

Posted 4 months ago

Hello there, I’m really sorry to hear your dress arrived with a broken belt loop and the sleeve button fell off. That isn’t the standard we aim for, and I understand how disappointing this must be. I’ll pass your comments to our product team to review and address so this doesn’t happen again. I can see that you have since contacted our customer care team and a resolution provided. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Disappointed that I paid for next day delivery and it was two days after that. Contacted customer service 4 days ago and no reply yet.”

Helpful Report

Posted 4 months ago

Hello there, I’m really sorry to hear about the delayed delivery and the lack of response from our customer service. That isn’t the experience we aim to provide, and I completely understand your frustration. I’ll flag this issue with our delivery and support teams to investigate what went wrong. I am ever so sorry for any disappointment caused. Kind regards, Hobbs Customer Care

Posted 1 month ago

“The ladies in-store were so lovely and helpful, but unfortunately, whoever prepared my online order was clearly not paying attention, and sent totally the wrong thing.”

Helpful Report

Posted 4 months ago

Hello there, I’m really sorry to hear that your online order arrived with the wrong item. That isn’t the standard we aim for, and I completely understand how frustrating this must be. I can see that this has now been refunded but we have raised the issue with our dispatch team to be aware in future. Kind regards, Hobbs Customer Care

Posted 1 month ago

“SORRY, der rechte Ärmel scheint etwas ungenau angepasst zu sein. Dieser wirft Falten und dadurch ist das Gesamtergebnis nicht befriedigend! Stoff, Glanz und alles weitere ist tadellos!”

Helpful Report

Posted 4 months ago

Hello Manuela, I'm sorry to hear that the right sleeve appears to be poorly made and is wrinkling. This does not meet our quality standards, and I understand that this is disappointing. I will forward your feedback to our product team immediately so that the issue can be reviewed and resolved in the future. Best regards, Hobbs Customer Care

Posted 1 month ago

“I love Hobbs clothes normally but recently the material and fit haven't been good. The returns process wasn't great either. I ordered this click and collect from local store. I tried it on in store and wanted to return. They weren't able to process a refund so they packed it up for me and I had to take it to the post office myself which seemed a bit strange and not a good use of my time.”

Helpful Report

Posted 4 months ago

Hello there, I’m sorry to hear that the material and fit didn’t meet your expectations this time, and that the returns process was inconvenient. This isn’t the experience we want for Hobbs customers. I’ll pass your feedback to our product and store teams so we can review the fabric and fit across styles and improve the returns process. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Usually a good selection of quality clothes, but styles have gone towards the younger customer.”

Helpful Report

Posted 4 months ago

Hello there, Thank you for sharing your thoughts. I’m sorry to hear that our recent styles have seemed more aimed at a younger crowd and that this didn’t meet your expectations. Your feedback is important, and I’ll pass this on to our team so we can review our ranges and ensure we’re offering something for all customers. Kind regards, Hobbs Customer Care

Posted 1 month ago

“This was my second purchase of this coat as the first arrived without the belt, and with a tissue in the pocket - ordered online. The only replacement available was in Glasgow - I live in Nottingham. They couldn't send it out to me so I had to make a long journey to the Lincoln store to collect my replacement. Not the usual service I expect from a brand like Hobbs.”

Helpful Report

Posted 4 months ago

Hello there, I’m really sorry to hear about the belt issue and the inconvenience with the replacement. That isn’t the service we aim to provide, and I completely understand your frustration. Please be assured I’ll pass your comments to our customer care and store teams so we can review the replacement process and improve it to prevent this from happening again. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Some of Hobbs lines are definitely my wardrobe staples. Jeans are my go to brand. By the lack of availability in my style I think I am not the only one! If you want work smart clothes Hobbs are great. However I am now retired and find increasingly there is a lack of casual day wear and hence I have migrated to other brands who accommodate this more comfortable look.”

Helpful Report

Posted 4 months ago

Hello there, Thank you for sharing your thoughts. I’m glad some Hobbs pieces fit your wardrobe, but I’m sorry that availability of casual day wear doesn’t meet your needs and that you’re finding the range limiting as you move away from workwear. I’ll pass your feedback to our product team so we can review our casual options and look at ways to improve accessibility for different styles. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Very happy with speed of delivery and refund when returned.”

Helpful Report

Posted 5 months ago

Hello there, Thank you for sharing your experience. I’m glad to hear you were happy with the speed of delivery and the refund process after returning your item. If there’s anything else you’d like us to help with or if you’d like to try again with a different item, I’m here to assist. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Tried to ring 3 times impossible. Enailed customer services it bounced back. Left messages to ring me back no response. Still waiting”

Helpful Report

Posted 5 months ago

Hello there, I’m really sorry to hear you’ve had trouble getting through by phone and that you’re still waiting for a callback. That isn’t the experience we want to provide, and I understand how frustrating this must be. I’ll pass your comments to our customer services team so they can look into improving contact options. In the meantime, I can see that your order has now been refunded. If you were contacting regarding something else, please do let us know. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Anything I buy is always lovely fit and good quality. Buying online is disappointing as packaging is terrible. I used to look forward to my Hobbs delivery in nice box with purchase in nice tissue paper not now. Delivered in paper bag. So disappointing.”

Helpful Report

Posted 5 months ago

Hello there, I'm really sorry to hear that your Hobbs online order arrived in disappointing packaging. This isn’t the experience we want to provide, and I completely understand why that would be frustrating. Please be assured I’ll pass your feedback on to our fulfilment team so we can review our packaging standards and aim to improve this for future orders. Kind regards, Hobbs Customer Care

Posted 1 month ago

Hobbs is rated 4.4 based on 3,623 reviews