Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,594 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Order arrived very quickly, however to return 1 item is very penal, costing in the region of €20/€22. Return conditions changed after order was made No option to return at a store. Most disappointing. Unlikely to order online again and maybe not even shop in store again.”

Helpful Report

Posted 6 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear about the high return costs and the change in return options, and that this has left you disappointed. We understand how frustrating this can be. For all international orders, a return fee applies. Unfortunately, our store locations are unable to process refunds for online purchases.

Posted 4 months ago

“Reluctant to use Hobbs again due to difficulty in accessing Customer Service. The website is sophisticated and the clothing stylish. However, the lack of contact for Customer Service via telephone is shocking. The local store now doesn’t even have a telephone contact number. Since my jumper was missing from my order, I thought of calling the local Hobbs store to see if they had a Greta jumper in stock but there was no obvious way to contact them either. Email contact to Hobbs customer service was never replied to. AI bot on live chat - not impressed. On first contacting live chat about missing jumper was advised Hobbs would chase it up and email me - this never happened. In a previous live chat, Hobbs implied DX never collected the parcel. While in a live chat with DX they implied Hobbs had never dispatched it. I only managed to achieve a resolution due to accessing live chat as soon as it opened. Jainey was very helpful. I decided on a refund as a consequence of the tracking number mysteriously disappearing and because it made sense whilst I was actually communicating with someone from Hobbs. Surprisingly, Evri delivered the other part of my order promptly. The point is, Hobbs customer service seems designed to put customers off from contacting you. It’s an entirely rubbish service which created a frustrating and negative consumer experience. Your poor choice in courier company and distinct lack of contact options seems a counter-productive way to run a business and ultimately, you will lose customers.”

Helpful Report

Posted 6 months ago

Hello there, Thank you for taking the time to share your experience. I’m sorry to hear about the difficulties contacting customer service and the issues with your order. I’ll pass your feedback to our customer care and logistics teams to review contact options and improve how we handle updates and courier communications.

Posted 4 months ago

“I am very disappointed at Hbbs as I needed the dress urgently and I ordered and pay for a next day delivery but unfortunately it wasn't delivered next day and I called customer service but nobody picked it up.”

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Posted 6 months ago

Hello there, I’m really sorry to hear about the delay with your next-day delivery and that our customer service didn’t pick up your call. That isn’t the experience we want for you, and I can understand how frustrating this must have been. I’ll pass your comments to our delivery and support teams to look into what happened and to prevent this from happening again.

Posted 4 months ago

“Have yet to receive my refund after over a week waiting”

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Posted 6 months ago

“Cannot answer the above question as item not received .”

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Posted 6 months ago

“The return was easy and straightforward. Prompt full refund to my account.”

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Posted 6 months ago

Hello there, Thank you for sharing your experience. I’m glad the return process was easy and the refund was prompt. I’ll pass your feedback along to our team to ensure refunds continue to be smooth and to look into any steps we can take to maintain that level of service consistently.

Posted 4 months ago

“Hobbs that I know is a great brand but the coat was disappointing.”

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Posted 6 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear that the Hobbs coat didn’t meet your expectations this time. We appreciate you letting us know so we can review and improve. I’ll pass your comments to our product team to look into the fit and quality issues you described.

Posted 4 months ago

“Slow postage and refund”

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Posted 6 months ago

Hello there, Thank you for sharing your experience. I’m sorry to hear that postage was slow and there were delays with your refund. That isn’t the standard we aim for, and I understand how frustrating this must have been. I’ll pass your comments to our logistics and refunds teams so they can review the process and help prevent this from happening in the future.

Posted 4 months ago

“Normally very good but not in this case.”

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Posted 6 months ago

“Great brand. Unfortunately they use Evri to deliver. A £200 coat left outside in the rain where it could have been damaged or stolen. I was at home at the time but it was just left outside”

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Posted 6 months ago

“Very helpful staff”

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Posted 6 months ago

Hello there, Thank you for sharing your feedback. I’m glad to hear the staff were very helpful. If there’s anything else we can assist with to improve your experience, please let us know. We appreciate your support and hope to welcome you back soon.

Posted 4 months ago

“Love the shop but not on this occasion.”

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Posted 6 months ago

“This one came without pockets as showed on webpage. I don't know how they got it wrong.”

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Posted 6 months ago

“Perfect if you get the leg length right OR be accurate on the inside leg lengths. They’re wrong way too often If you got that right it would be 5 stars”

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Posted 7 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear the leg length measurements were off and that this affected your experience. We understand how important a consistent fit is, and we appreciate you bringing this to our attention. I’ll pass your comments to our product team so we can review the measurement options and improve accuracy across styles.

Posted 4 months ago

“Dress took too long to be delivered”

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Posted 7 months ago

“Some really good quality clothes usually high quality material, but not always, so always check label! Fabulous shoes, high quality and comfortable. Clothes size labels are not always reliable, so be ready to go up a size. The shop is beautiful situated, light, may need a little upkeep, in general helpfulness of various different assistants has varied hugely, could do a lot more to advise.”

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Posted 7 months ago

“Very difficult to contact customer service. Placed on hold for more than the 10 minutes then for the call to be cut off. I found the live chat difficult. It took several attempts to get through to the live chat. I got a refund eventually. I feel very disappointed with Hobbs.”

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Posted 7 months ago

“In a word very disappointed”

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Posted 7 months ago

“Some lovely clothes but far too expensive even on sale. I tend to only buy occasionally. Would like to see more options in the petite range.”

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Posted 7 months ago

Hi there, Thank you for taking the time to share your feedback, we really appreciate it. We’re glad to hear you find some of our pieces lovely, and we understand your comments regarding pricing. We continually review our ranges to ensure we’re offering value across different styles and collections, and your feedback is helpful in that process. It’s also great to hear your thoughts on our petite range. We know how important it is to offer a wider variety of fits, and we’ll be sure to share your comments with our design and buying teams as we continue developing future collections. We hope to welcome you back again soon. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Paid a premium for next day delivery which did not happen. I contacted service who said they would be in touch in 48 hours. Still waiting over a week later! The dress had a hole in it, I rang the Metro Centre store who were fantastic (Sarah) and tracked one down and had it transferred to branch. Very contrasting levels of service between HO and the store. 5 star store, 1star Head Office.”

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Posted 7 months ago

Hobbs is rated 4.4 based on 5,594 reviews