Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,588 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Tried to ring 3 times impossible. Enailed customer services it bounced back. Left messages to ring me back no response. Still waiting”

Helpful Report

Posted 6 months ago

Hello there, I’m really sorry to hear you’ve had trouble getting through by phone and that you’re still waiting for a callback. That isn’t the experience we want to provide, and I understand how frustrating this must be. I’ll pass your comments to our customer services team so they can look into improving contact options. In the meantime, I can see that your order has now been refunded. If you were contacting regarding something else, please do let us know. Kind regards, Hobbs Customer Care

Posted 3 months ago

“Anything I buy is always lovely fit and good quality. Buying online is disappointing as packaging is terrible. I used to look forward to my Hobbs delivery in nice box with purchase in nice tissue paper not now. Delivered in paper bag. So disappointing.”

Helpful Report

Posted 6 months ago

Hello there, I'm really sorry to hear that your Hobbs online order arrived in disappointing packaging. This isn’t the experience we want to provide, and I completely understand why that would be frustrating. Please be assured I’ll pass your feedback on to our fulfilment team so we can review our packaging standards and aim to improve this for future orders. Kind regards, Hobbs Customer Care

Posted 3 months ago

“I am returning the dress as it is too long. As there was no return label I emailed Hobbs on Sunday to ask them to send me one. I haven't heard anything from Hobbs or received a label yet.”

Helpful Report

Posted 6 months ago

Hello there, I’m really sorry to hear you’re having trouble with the return and that you didn’t receive a label or a reply. That isn’t the experience we want. I can see that you have since returned and been refunded. I am ever so sorry for any disappointment this has caused, Kind regards, Hobbs Customer Care

Posted 3 months ago

Hobbs is rated 4.4 based on 4,588 reviews