Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,618 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Paid a premium for next day delivery which did not happen. I contacted service who said they would be in touch in 48 hours. Still waiting over a week later! The dress had a hole in it, I rang the Metro Centre store who were fantastic (Sarah) and tracked one down and had it transferred to branch. Very contrasting levels of service between HO and the store. 5 star store, 1star Head Office.”

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Posted 7 months ago

“I like HOBBS, I have a lot of HOBBS clothes in my wardrobe. They normally wash very well too. The only thing is if one has a problem it can be difficult to get through to HOBBS head office and they can take a long time to answer, sometimes many days.”

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Posted 7 months ago

“Quality is low”

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Posted 7 months ago

Hi Elia, Thank you for your feedback, we’re sorry to hear you were disappointed with the quality of your item. This isn’t the standard we aim to deliver, and we appreciate you bringing it to our attention. Your comments will be shared with our product team so they can review the garment and ensure we continue to improve both materials and construction. Kind regards, Hobbs Customer Care

Posted 2 months ago

“I have always been pleased with the quality of clothing from Hobbs.”

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Posted 7 months ago

Hi Janice, Thank you for your lovely feedback, we really appreciate it. We’re so pleased to hear you’ve consistently been happy with the quality of our clothing. That’s exactly what we aim for, and it means a lot to know we’re delivering on that for you. We look forward to welcoming you back again soon. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Absolutely beautiful skirt & jacket. Shocking delivery. Why Hobbs are using Evri I cannot understand. Twice I’ve paid for next day delivery & it hasn’t happened. And this delivery just chucked on the pavement outside my office. Hobbs still yet to reply to my complaint after a week…”

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Posted 7 months ago

Hi Lauren, Thank you for your feedback, we’re really pleased to hear you loved the skirt and jacket, but we’re very sorry about the delivery experience. What you’ve described is not the standard we expect. Paying for next day delivery and not receiving it on time, along with the parcel being left in an unsuitable and unsafe way, is understandably frustrating. We also appreciate your concerns regarding the courier service used, and we’ll be sharing your comments directly with our delivery partner to investigate this further. We’re always working to improve our delivery service and ensure orders arrive promptly and securely, and your feedback is very helpful in highlighting where things have gone wrong. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Hobbs in my opinion usually very good”

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Posted 7 months ago

Hi there, Thank you for taking the time to leave a review, we really appreciate your feedback. We’re glad to hear your overall experience has usually been very good. If there’s anything we could do to make your experience consistently excellent, we’d love to hear your thoughts. Kind regards, Hobbs Customer Care

Posted 2 months ago

“I didn't realize that these dresses would be shipped from the UK, as I have purchased Hobbs products in the USA. I would have returned both these dresses has there been an easier shipping capability.”

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Posted 7 months ago

Hi there, Thank you for your feedback, we’re sorry for any disappointment caused. We understand how frustrating it can be when international shipping and returns aren’t as straightforward as expected, especially when you’ve previously purchased the brand locally. We appreciate your comments about the shipping experience and the return process, and we’ll be sure to share this with the relevant teams as we continue to review and improve our international service. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Not always got all sizes”

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Posted 7 months ago

Hi Debi, Thank you for your feedback, we’re sorry for any frustration caused by the availability of sizes. We understand how important it is to be able to find the right fit, and we do our best to keep our most popular styles well stocked. However, some sizes do sell out quickly, and we appreciate how disappointing it can be when the size you need isn’t available. We’ll make sure your comments are shared with our wider team as we continue working to improve our stock levels and range availability. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Not completely sure they understood the situation”

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Posted 7 months ago

Hi Pamela, Thank you for your feedback, we’re sorry to hear you felt your situation wasn’t fully understood. That’s certainly not the experience we aim to provide, and we appreciate you bringing this to our attention. We’re always working to improve how we listen to and support our customers, so your comments are really valuable to us. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Smart dress in a satin type fabric nice pattern wearing this with a short collarless ivory jacket ideal to wear for a winter wedding, ascot, christening or occasion event . Size true to size”

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Posted 7 months ago

Hi Karin, Thank you so much for your lovely review! We’re delighted to hear you’re happy with the dress and that the fit worked well for you. It sounds like a beautiful outfit, pairing it with a short collarless ivory jacket is a great choice, and perfect for so many special occasions. We really appreciate you taking the time to share your thoughts, and we hope you enjoy wearing it! Kind regards, Hobbs Customer Care

Posted 2 months ago

“Good delivery service”

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Posted 7 months ago

Hi there, Thank you for your feedback, we’re really pleased to hear you had a positive delivery experience. We’ll be sure to share your comments with our delivery partners. We hope you’re enjoying your purchase, and we’d love to welcome you back again soon. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Two pairs of boots were too big, UE size 38. Had to send them back. Leather quality and finishing could be better. Disappointed”

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Posted 7 months ago

Hi Olga, Thank you for taking the time to share your feedback. We’re sorry to hear that both pairs of boots were not the right fit and that you were disappointed with the leather quality and finishing. We understand how frustrating it is when items don’t meet expectations, especially when it comes to fit and craftsmanship. Your comments are very helpful, and we’ll be sure to pass them on to our product and design teams for review. We appreciate you giving us a try and hope we can provide a better experience in the future. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Dresses are often nicely shaped and fit well but I did not like the fabric of my recent purchase. I also think a lot of the colours used by Hobbs are dark or neutral. There aren't many bright or Jewelly colours.”

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Posted 7 months ago

Hi there, Thank you for taking the time to share your feedback. We’re really pleased to hear you’ve found our dresses well-shaped and flattering, but we’re sorry that the fabric of your recent purchase wasn’t to your liking. We also appreciate your comments on our colour range, feedback like yours is really helpful as we continue to develop future collections. We understand the appeal of brighter, more jewel-toned colours and will be sure to share your thoughts with our design team for consideration. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Just disappointed with customer service.”

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Posted 7 months ago

Hi Brigid, Thank you for your feedback, we’re really sorry to hear that you were disappointed with our customer service. This isn’t the level of care we aim to provide, and we understand how frustrating this must have been. We’d really appreciate the opportunity to look into what went wrong and see how we can make things right. If you’re open to it, please feel free to get in touch with us directly with a few more details, and we’ll do our best to assist you. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Historically good quality compared with most fashion brands .”

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Posted 7 months ago

Hi Jacinta, Thank you for your feedback, we really appreciate your kind words about our quality. We’re proud of the standards we aim to maintain, so it means a lot to hear that this has been your experience over time. We’re always working to ensure our pieces continue to meet those expectations. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Clothes are nice but coats that are not tweed attract fluf like a magnet. I do love their tweed, velvet and other no need to iron fabrics.”

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Posted 7 months ago

Hi there, Thank you for your feedback, we’re really pleased to hear how much you love our tweed, velvet, and easy-care fabrics! We’re sorry to hear you’ve had issues with fluff on some of our other coats. Certain fabrics can be more prone to attracting lint, and we understand how frustrating that can be when you’re wearing them day to day. Your comments are really helpful, and we’ll be sure to share them with our product team as we continue to review our fabric choices and finishes. In the meantime, if you ever need advice on care or would like help finding styles with similar low-maintenance fabrics, our customer support team is always happy to help. Thank you again for your thoughtful feedback. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Hobbs used to fit me well when the cut was narrower over the hips and the lengths longer , but now I struggle to find anything that truley fits and flatters (size 12 and 5'6").”

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Posted 7 months ago

Hi Anne, Thank you for taking the time to share your feedback. We’re really sorry to hear that our recent styles haven’t been fitting as well as they used to. We understand how frustrating it can be when a brand you’ve relied on changes its fit, especially when it comes to proportions like hip width and length, which make such a difference to how flattering a piece feels. Your comments are incredibly valuable, and we’ll be sure to share them with our design team as we’re always reviewing and refining our fits. In the meantime, if you’d like any help finding styles that may better suit your preferences, our customer support team would be more than happy to assist. We truly appreciate your loyalty and hope we can help you find something you feel great in again. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Very disappointed in fit of boots”

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Posted 7 months ago

Hi Linda, Thank you for your feedback, we’re really sorry to hear you were disappointed with the fit of the boots. We know how important both comfort and fit are, and it’s frustrating when something doesn’t feel right. I do hope that the returns process was quick and easy. We appreciate you taking the time to share your experience. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Usually very good but not on this occasion”

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Posted 7 months ago

Hi Karen, Thank you for your feedback and for your continued support. We’re really sorry to hear that this particular experience didn’t meet the standard you’ve come to expect from us. We truly value your loyalty, so it’s disappointing to know we let you down on this occasion. If you’d be open to sharing a bit more about what went wrong, we’d really appreciate the opportunity to look into it and make things right. We hope to provide you with the great experience you’re used to next time. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Hobbs was let down by: The delivery. Box was just chucked on the front doorstep, bell not rung, no attempt to leave in requested safe place. Box split and wet. The return. Took the coats to Covent Garden store, one was refunded the other could not be found on the system so I had to take it home, pack it up, take it to the post office and now have to wait for my refund. Shop staff very helpful and polite.”

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Posted 7 months ago

Hi Diana, Thank you for taking the time to share your experience. We’re really sorry to hear about the issues with your delivery. Your parcel should never have been left in that condition or without following your delivery instructions, and we completely understand how disappointing that must have been, especially with the damage caused. We’re also sorry for the inconvenience you experienced with your return. While we’re glad to hear our store team were helpful and polite, it’s frustrating that one of your items couldn’t be processed in-store, leading to extra time and effort on your part. That’s certainly not the seamless experience we aim to provide. We appreciate you highlighting this, and we’ll be sharing your feedback with both our delivery partners and returns team to help improve our service. Thank you again for your patience and understanding. Kind regards, Hobbs Customer Care

Posted 2 months ago

Hobbs is rated 4.4 based on 5,618 reviews