Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,596 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,596 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Used to purchase lots of things from Hobbs, especially for work over several years and all seasons. Really a trustworthy brand although I find the casual ranges are a bit frumpy, old fashioned and overpriced.”

Helpful Report

Posted 7 months ago

Hi Margaret, Thank you for your continued support over the years, it really means a lot to us. We’re pleased to hear you’ve found us to be a trustworthy brand, especially for your workwear. At the same time, we appreciate your honest feedback about our casual ranges. Style and value are incredibly important to us, and we’re always working to evolve our collections to better reflect our customers’ expectations. Your comments have been noted and will be shared with our design team as we continue to develop future ranges. We hope we can surprise you with something that feels more in line with your style next time you shop with us. Kind regards, Hobbs Customer Care

Posted 2 months ago

“I have given you a 3* because of your customer service. I have been waiting for over 2 days to obtain a return address label. Used your website to do this without success. Contacted via email, this was supposed to be sent to my email, never arrived-very disappointing”

Helpful Report

Posted 7 months ago

Hi Christine, Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it must be to wait for a return label, especially after trying multiple ways to request it. This isn’t the level of service we aim to provide, and we apologise for the delay and inconvenience caused. I can see that this has now been resolved for you. Thank you for your patience, and for highlighting this issue so we can improve our service. Kind regards, Hobbs Customer Care

Posted 2 months ago

“I just wanted to raise the issue that there was a security tag still attached to one of the dresses in this order (Frankie jersey dress). This meant that I had to make a special journey into the Hobbs shop to have it removed. This was extremely frustrating, since I had bought the dress to wear for a particular meeting. That said, the Hobbs staff in the shop were very helpful.”

Helpful Report

Posted 7 months ago

Hi Serena, Thank you for bringing this to our attention, and we’re really sorry for the inconvenience this caused. We understand how frustrating it must have been to make an extra trip to the shop, especially when you had planned to wear the dress for a specific meeting. This certainly isn’t the standard we aim for, and we’ll be addressing this with our team to help ensure it doesn’t happen again. That said, we’re glad to hear our in-store staff were able to assist you and resolve the issue quickly. We truly appreciate your feedback and hope to provide you with a much smoother experience next time. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Very good quality of some of the items.”

Helpful Report

Posted 7 months ago

Hi Sunil, Thank you for your feedback! We're really pleased to hear that you found some of our items to be of very good quality. If there’s anything we can do to make your experience even better across all our products, we’d love to hear your thoughts. We hope to see you again soon! Kind regards, Hobbs Customer Care

Posted 2 months ago

“I do not have any idea but i still waiting for an answer/ help from the customer services.”

Helpful Report

Posted 7 months ago

Hi Verda, Thank you for your feedback. We’re really sorry to hear that you’re still waiting for a response from our customer service team, that’s certainly not the experience we want for our customers. We understand how frustrating it can be not to receive timely support, and we’d like to help get this resolved as quickly as possible. Please feel free to reach out to us here if you require assistance still: https://www.hobbs.com/contact-us.html Thank you for your patience, and we appreciate the opportunity to put this right. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Customer service Head Office is too elusive and cannot be easily contacted. "Delivery for collection at store" is unreliable, 3-5 working days became 9 working days, and I was told by the store that it must have been lost in transit. Then it turned up, just as I was about to cancel.”

Helpful Report

Posted 7 months ago

Hi Hilary, Thank you for taking the time to share your experience. We’re really sorry to hear about the difficulty you had contacting our Customer Service team and the delays with your order, this is not the level of service we aim to provide. We understand how frustrating it must have been to be told your item may have been lost, only for it to arrive later, especially after such a long wait. Your feedback highlights areas we clearly need to improve, both in communication and in the reliability of our delivery timelines. We appreciate you bringing this to our attention and will be sharing your comments with the relevant teams. If there’s anything further we can do to support you or follow up on your experience, please don’t hesitate to reach out. Kind regards, Hobbs Customer Care

Posted 2 months ago

“On the whole, good”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback! We're glad to hear that your overall experience was a good one. If there’s anything we could do to make it even better next time, we’d love to hear your thoughts. We hope to welcome you again soon! Kind regards, Hobbs Customer Care

Posted 2 months ago

“Hoping that the refund process is a good experience”

Helpful Report

Posted 7 months ago

Hi Kate, Thank you for your feedback, and apologies for the delayed response. We completely understand how important a smooth and reliable refund process is, and we truly hope your experience met your expectations. If there’s anything that didn’t go as planned or if you still need assistance, please don’t hesitate to get in touch, we’d be more than happy to help. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Very helpful staff”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for your kind words! We're really glad to hear that you found our staff helpful. We’ll be sure to pass along your feedback to the team, it means a lot to us. We look forward to welcoming you again soon! Kind regards, Hobbs Customer Care

Posted 2 months ago

“Not a great selection of in-store styles. I had to order online, which isn't ideal when paying nearly £250 for a dress. It arrived, folded into a small parcel bag - not a great shopping experience! 😔”

Helpful Report

Posted 7 months ago

Hi Susan, Thank you for sharing your experience. We’re sorry to hear that the in-store selection didn’t meet your expectations and that ordering online wasn’t ideal for you. We also apologise that your dress arrived folded in a small parcel bag, this is not the premium experience we aim to provide, especially for higher-value items. Your feedback about both the in-store range and packaging has been shared with our teams so we can continue to improve the shopping experience. We appreciate you taking the time to let us know and hope future orders will offer a smoother experience. Kind regards, Hobbs Customer Care

Posted 3 months ago

“Delivery is slow when compared to other stores, customer services are not that great when there is an issue and refunds are slow to be paid. Products ordered recently are not as good as they used to be and the same uninspiring designs are rehashed year on year with different colours or patterns, which are often very frumpy.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your honest feedback. We’re sorry to hear that your recent experience with delivery, customer service, and refunds did not meet your expectations. We understand how frustrating delays and slow responses can be, and we appreciate you bringing this to our attention. We also take your comments about product quality and design seriously. Feedback like yours helps our teams review both our styles and seasonal collections, so we can continue to improve and offer products that our customers find fresh and inspiring. We truly appreciate your time in sharing this and hope we can provide a better experience for you in future orders. Kind regards, Hobbs Customer Care

Posted 3 months ago

“I’ve shopped at Hobbs regularly over many years. Usually the service, products etc are great. However, since my nearest Hobbs closed down, I decided to shop online rather than trekking to a different location. The service was very poor, delivery delayed and communication dire. I’m not confident that I’ll get what I order online in the future so may avoid it. However, eventually, I got my order after long ‘chats’ with ‘bots’ and the items met expectations. So at least the product is still good!”

Helpful Report

Posted 7 months ago

Hi there, Thank you for sharing your experience and for your loyalty over the years. We’re really pleased to hear that you were happy with the products themselves, but we’re very sorry for the delays and the frustration caused by the online ordering process. We understand how disappointing it can be when delivery and communication fall short of expectations, and your feedback about the difficulties with automated support is very valuable. We will share this with our team as we continue to improve our online service and communication. We truly appreciate you taking the time to let us know, and we hope future online orders will provide the smooth, reliable experience you expect. Kind regards, Hobbs Customer Care

Posted 3 months ago

“Customer services will not respond to Whatsapp though they read message. Only respond to emails, promptly. I would have prefered no to refund faulty items but send new ones”

Helpful Report

Posted 7 months ago

Hi there, We’re very sorry for the frustration you’ve experienced with contacting our customer service team via WhatsApp. We understand how inconvenient it can be when messages aren’t responded to as expected, and we appreciate your preference for a replacement rather than a refund. Your feedback is important and will be shared with our team as we continue to improve how we handle customer communications and faulty items. Thank you for bringing this to our attention, and we’re sorry again for the inconvenience caused. Kind regards, Hobbs Customer Care

Posted 3 months ago

“I am usually impressed with Hobbs but the way in which the sale dress arrived was very disappointing.”

Helpful Report

Posted 7 months ago

Hi Jacqueline, Thank you for sharing your feedback. We’re really glad to hear that you’re usually impressed with us, but we’re very sorry that the delivery of your sale dress fell short of expectations. We take care in packaging and handling all orders, so it’s disappointing to hear that this wasn’t reflected in your experience. If you’d like, our customer service team would be happy to look into this further and see how we can make it right. We appreciate your support and hope your next order leaves a much better impression. Kind regards, Hobbs Customer Care

Posted 4 months ago

“I would have given 5 stars but two things happened. The day after I bought mine they were reduced. The return of the items took me all morning to sort. The items bought in store weren’t easy to return as apparently the online system doesn’t recognise the order code. I had to wait 24 hours for this to arrive.”

Helpful Report

Posted 7 months ago

Hi Angela, Thank you for your review and for sharing your experience with us. We’re really pleased you felt we were close to 5 stars, but we’re sorry to hear about the issues you encountered. We understand how frustrating it can be to see an item reduced shortly after purchase. While our promotions can change quickly, we completely appreciate how disappointing that timing can feel. We’re also very sorry that returning your items was such a lengthy and inconvenient process. That’s certainly not the experience we want for our customers. The delay with the order code being recognised by our in-store system and having to wait 24 hours would have been frustrating, and we appreciate your patience while it was resolved. Your feedback is incredibly helpful, and we’ll be sure to share it with our teams as we continue working to improve our returns process and overall customer experience. If there’s anything further we can assist you with, please don’t hesitate to get in touch with our customer service team. Thank you again for taking the time to leave your feedback, we hope to provide you with a seamless 5-star experience next time. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Clothes come up large and the store could not process the return of my online order which was annoying as had to go to post office”

Helpful Report

Posted 7 months ago

Hi Wendy, Thank you for taking the time to leave a review. We’re sorry to hear that the sizing wasn’t quite right for you and that you experienced difficulties returning your online order in store, we understand how frustrating that must have been, especially having to make an extra trip to the post office. Your feedback about our sizing and returns process is really valuable, and we’ll be sure to pass it on to the relevant teams. We’re always looking for ways to improve both our fit guidance and the convenience of our returns experience. We appreciate you shopping with us and hope we can provide a smoother experience next time. Kind regards, Hobbs Customer Care

Posted 4 months ago

“I went to the merry hill branch and was served by a lady called Natalie and when I said I wanted to return one of the pairs of trousers I ordered she pulled a face and said oh .can I not return them and she said I don’t like returns … not very good customer service from a company that has excellenf quality items and would expect the same in your customer service”

Helpful Report

Posted 7 months ago

Hello there, I’m really sorry to hear about your experience with Natalie at the Merry Hill branch and the difficulty with returning the trousers. This isn’t the standard we aim for, and I completely understand your disappointment. Please be assured I’ll pass your comments to our store management so this can be reviewed and addressed to improve our customer service going forward. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Hobbs are very helpful and refund was very quickly processed”

Helpful Report

Posted 7 months ago

Hello there, Thank you for your kind words. We’re glad to hear the refund was processed quickly and that you found our team helpful. If there’s anything else you’d like to share or any way we can assist further, please let us know. Kind regards, Hobbs Customer Care

Posted 4 months ago

“Love Hobbs clothing but the new returns process (no in store option for EU online orders) is expensive and unwieldy”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry to hear that the new EU online returns process is expensive and unwieldy. That isn’t the experience we want for our customers, and I understand your frustration. I’ll make sure your feedback is shared with our returns team so we can review and look for improvements to the process. Kind regards, Hobbs Customer Care

Posted 4 months ago

“First time shopping with Hobbs online. Product was as described and expected. Packing was a let down.”

Helpful Report

Posted 7 months ago

Hello there, I’m sorry to hear that the product met your expectations but the packaging was disappointing. We’ll pass your feedback to our logistics team to review and improve packing going forward. Kind regards, Hobbs Customer Care

Posted 4 months ago

Hobbs is rated 4.4 based on 5,596 reviews