Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Français

Svenska

Italiano

“I love Hobbs but find the sizing a bit inconsistent”

Helpful Report

Posted 1 month ago

Thanks for sharing your experience. We’re sorry to hear the sizing has felt inconsistent and that Hobbs hasn’t met your expectations this time. Your feedback on fit and consistency has been noted and will be shared with our product and sizing teams so we can review and improve. We truly value your support and aim to restore your confidence in our range.

Posted 3 weeks ago

“Beautiful necklace, really happy with the quality. Poorly packaged, it was wrapped in tissue, loose in a large cardboard mailing box, no necklace box or smaller gift box to protect it. Luckily there was no damage.”

Helpful Report

Posted 1 month ago

Thank you for your kind words about the necklace’s quality. We’re sorry to hear about the packaging and that it arrived without a protective gift box. This isn’t the experience we want for our customers, and we’ll share your feedback with our packing team to prevent this in the future. We’re glad there was no damage, and we appreciate you bringing this to our attention.

Posted 3 weeks ago

“Unfortunately I didn’t like this jacket. Across shoulders it was a good fit but at bust poor fit! I consider it stuffy. I wouldn’t wear it with jeans!!”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re sorry the jacket didn’t fit well at the bust and that you found it stuffy. We understand how important a comfortable, flattering fit is, and we regret the disappointment this caused. We’ve noted your comments about the fit and overall impression and will pass them on to our product team for review. We appreciate you taking the time to help us improve.

Posted 3 weeks ago

“the material is a bit tough. would have preferred a softer material”

Helpful Report

Posted 1 month ago

Hi Precious, Thanks for your feedback—we really appreciate you taking the time to share it. We're sorry to hear the material wasn’t as soft as you expected. We’ll definitely pass this on to our product team as we’re always looking to improve comfort and quality. If there’s anything we can do to help, please let us know.

Posted 1 month ago

“Only worn once and the dress started pilling. Very disappointed.”

Helpful Report

Posted 1 month ago

Hi Francetta, We’re really sorry to hear this—that’s certainly not the experience we want for our customers. Pilling after just one wear isn’t expected, and we understand how disappointing that must be. Please reach out to us directly so we can look into this for you and make things right.

Posted 1 month ago

“The dress was lovely, just what I was after. But the packaging for the dress (on-line order) was appalling. Dress put in a paper brown envelope, arrived squashed and very creased. Not impressed at all”

Helpful Report

Posted 1 month ago

Hi Caryn, Thank you for your feedback—we’re really glad to hear you loved the dress itself, but we’re very sorry about the condition it arrived in. That’s not the standard we aim for, and we understand how disappointing it must have been to receive it that way. We’ll be sure to pass this on to our team to improve our packaging. If there’s anything we can do to help further, please let us know.

Posted 1 month ago

“Hobbs is a lovely place to shop but seriously need to consider leg lengths for their trousers and Jeans like other stores.”

Helpful Report

Posted 1 month ago

Hi Suzanne, We’re glad you enjoy shopping with us, and we’re sorry to hear about the fit issue with our trousers and jeans. We’ll take your comment on leg lengths into account as we review our ranges. Thank you for your feedback and for bringing this to our attention. Kind regards, Team Hobbs

Posted 1 month ago

“I bought a size 5 and size 6 of the same shoe. Unfitting. Unfortunately, when the package arrived, the size 5 had a pair with two left shoes. This was a bit unfortunate as I didn't have the opportunity to try on both shoes. I was surprised at the careless packing - needless to say I've returned the shoes.”

Helpful Report

Posted 1 month ago

Hi Catherine, Thank you for letting us know. We’re sorry to hear about the incorrect items and the packing issue you experienced. That’s not the standard we aim for, and we appreciate you bringing it to our attention. If you’ need any further assistance please do get in touch with our Customer Care Team and we will be happy to help. Kind regards, Team Hobbs Kind regards, Team Hobbs

Posted 1 month ago

“Nice, bright summer skirt - good with various matching tops”

Helpful Report

Posted 1 month ago

Hi Susan, Thank you for sharing your feedback. We’re glad you find the skirt bright and versatile. We look forward to seeing you again soon. Kind regards, Team Hobbs

Posted 1 month ago

“I ordered a size 5 Little bit big. With a few scuffs on the toes. Looks like they have been tried on by some one else. May keep them not sure”

Helpful Report

Posted 1 month ago

Hi Elizabeth, Thank you for sharing your experience. I’m sorry to hear the size wasn’t quite right and there were scuffs and signs it may have been tried on. If you need any further assistance, please reach out to our Customer Care Team and we’ll be happy to help. Kind regards, Team Hobbs

Posted 1 month ago

“Very disappointed with the very long length of this Petite dress.”

Helpful Report

Posted 1 month ago

Hi Sandra, Thank you for sharing your feedback. I’m sorry to hear the Petite Thea Tie Belted Dress was too long for you. I hope that you can find another more suitable dress that is a better length for you from our Petite collection. Kind regards, Team Hobbs

Posted 1 month ago

“Very disappointed with the on line option .. went to purchase these trainers which allowed to go through the whole process and then to be advised that they were not available and I was refunded the amount paid.”

Helpful Report

Posted 1 month ago

Hi Ann, Thank you for letting us know. We’re sorry to hear about the online checkout issue and that the trainers weren’t available after you completed the process, resulting in a refund. That isn’t the experience we aim for, and we appreciate you bringing it to our attention. If you need any further assistance, please contact our Customer Care Team and we’ll be happy to help. Kind regards, Team Hobbs

Posted 1 month ago

“The shoes are very narrow and the sole looked worn out like they had already been used ! Disappointed as I had liked them for my garden party”

Helpful Report

Posted 1 month ago

Hi Jacqueline, Thank you for letting us know. We’re sorry to hear the Hobbs Clemmi Court Shoes felt narrow and appeared worn. That isn’t the experience we aim for. Please do contact our Customer Care Team with your order details and we’ll assist promptly. Kind regards, Team Hobbs

Posted 1 month ago

“My items arrived on time and were well packaged.”

Helpful Report

Posted 1 month ago

Hi Jane, We’re glad to hear your items arrived on time and were well packaged. If there’s anything else you’d like us to assist with, please let us know. Thank you for your feedback. Kind regards, Team Hobbs

Posted 1 month ago

“Re- evaluate your free delivery service . Purchase of above £50 deserves free delivery.”

Helpful Report

Posted 1 month ago

Hi , Thank you for sharing your feedback. We’re sorry about the free delivery issue and appreciate your suggestion to make orders above £50 eligible for free delivery. We’ll pass this along to the team for consideration. Kind regards, Team Hobbs

Posted 1 month ago

“I usually wear a US size 6 and couldn't even get these jeans on. Then I had to pay $20 to return them. Not a happy customer!”

Helpful Report

Posted 1 month ago

Hi Patricia, We’re sorry to hear the jeans didn’t fit and that you faced a $20 return charge. We’ll pass your feedback on to our product and returns teams to review sizing and return costs. Kind regards, Team Hobbs

Posted 1 month ago

“Evri deliveries not the best. Disappointed store in Dorchester is going to be an outlet and no longer sells shoes, not many places in Dorchester to buy footwear now.”

Helpful Report

Posted 1 month ago

Hi Bridget, Thank you for sharing your experience. We’re sorry to hear about the delivery issues with Evri and the changes at the Dorchester store. We understand how frustrating it can be when options are limited locally. If there’s anything we can do to help with footwear choices or finding an alternative store nearby, please let us know and we’ll be glad to assist. Kind regards, Team Hobbs

Posted 1 month ago

“Ordered the size 12 in this coat but it was too big. Have returned it and was too late to order the size 10z Quality of coat was good but wouldn’t have bought it at full price.”

Helpful Report

Posted 1 month ago

Hi Sally, We’re glad to hear you liked the coat quality. What a shame that the fit wasn’t right and that ordering a smaller size wasn’t possible in time. We appreciate your feedback on sizing and will pass it to our product team. Kind regards, Team Hobbs

Posted 1 month ago

“Dress lovely, but take too long to process returns”

Helpful Report

Posted 1 month ago

Hi Diane, Thank you for your feedback. We’re glad you love the dress, and we’re sorry to hear that you are not happy with our 14 working days refund policy. If you need any current assistance with a return, please let us know and we’ll help. Kind regards, Team Hobbs

Posted 1 month ago

“Normally good quality but delivery is very slow”

Helpful Report

Posted 1 month ago

Hi Margaret, Thank you for your feedback. We’re glad you’re happy with the quality, and we’re sorry to hear delivery has been slow. We’ll review this with our delivery team to improve speed. If you’d like us to check the status of your order please let us know. Kind regards, Team Hobbs

Posted 1 month ago

Hobbs is rated 4.4 based on 4,584 reviews