Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,593 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Nice fit but the pilling is problematic”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear about the pilling issue. That isn’t the experience we want. If you’d like, please share your order number and we’ll arrange a replacement or a refund, and review the fabric care guidance with you. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Beautiful dress , shame the body shoulder to waist ratio far too long for my petite frame 5ft . Would need 3 inch alteration/removal from top . Far too much fabric around bust and back area , would need a hump on my back to get a nice fit . Disappointed & returned both sizes I tried”

Helpful Report

Posted 2 months ago

Hi Karen, I’m really sorry the Hobbs dress didn’t fit your petite frame as hoped. If you’d like, we can explore a closer fit via an exchange or a refund for the items you returned. Please share your order number and which option you’d prefer (exchange for a different style/size or a refund), and we’ll take care of it promptly. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Returned this dress. The neckline was too low and did not fit as well as other similar Hobbs dresses I have bought.”

Helpful Report

Posted 2 months ago

“Bought to try as a petite woman. The coat was heavy. Did not like material or this particular black/white pattern. Possible style did not suit a petite frame.”

Helpful Report

Posted 2 months ago

“Ordered bag and shoes and only the shoes were delivered. No email re when the bag would arrive. I had to ring and cancel the order. I was informed that they were trying to source the bag from one of the stores but I wasn’t informed.”

Helpful Report

Posted 2 months ago

Hi Christine, I’m really sorry to hear only part of your order arrived and there was no update. Please share your order number and the email used for the order so we can investigate why the bag wasn’t delivered and the communication wasn’t sent, and arrange the best next step (sourcing the bag or a refund). Kind regards, Team Hobbs

Posted 2 months ago

“Very disappointed, ordered what I thought would be a navy dress( I know Hobbs navy can be dark) but what I recieved in my opinion was black. Not a hint of blue”

Helpful Report

Posted 2 months ago

Hi Josie, I’m really sorry to hear the dress didn’t look navy as expected. We want to get this right for you. Please share your order number and the email used for the order, and if possible a photo of the item you received. We’ll investigate the color discrepancy and arrange the best next step (exchange for the navy shade or a refund). Kind regards, Team Hobbs

Posted 2 months ago

“Not same quality as my navy GIA jeans. Fabric stiffer than my navy jeans therefore not as happy with these as my navy velvet jeans.”

Helpful Report

Posted 2 months ago

Hi Christine, I’m sorry to hear the Hobbs jeans don’t match the quality of your navy GIA pair. Please share your order number and the email used for the order, and if possible a photo, so we can investigate the fabric difference and arrange the best next step (exchange or refund). Kind regards, Team Hobbs

Posted 2 months ago

“I didn’t receive my order it was left on neighbours step and their away for 3 months. I would like to return my purchase please.”

Helpful Report

Posted 2 months ago

Hi Sascha, I’m really sorry to hear your order wasn’t delivered as expected and that a neighbour received your package. That’s understandably frustrating. A returns label has been emailed to you but please contact our customer care team for further assistance. Warm regards, Team Hobbs

Posted 2 months ago

“Has a wide selection,including petite variations. Find armholes are far too big on all products.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear that the armholes on our products feel too large and that this affected your experience. Warm regards, Team Hobbs

Posted 2 months ago

“I’m looking for mother of bride dress in petite. Difficult to put outfit together when no petite sizes available in your high street shops. Love quality of the materials used in your clothing.”

Helpful Report

Posted 2 months ago

Thanks for sharing your thoughts. We’re sorry to hear you’re having trouble finding petite sizes for a mother-of-the-bride dress and glad you like the quality of our materials. We appreciate the encouragement to improve our range and will pass your feedback to the relevant team so we can look into expanding petite options.

Posted 2 months ago

“For this dress, which I have returned by post on 08/04/2026, but have not yet had a refund nor even an acknowledgement that it has been received by Hobbs.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear that you haven’t yet received a refund or acknowledgment after returning the dress. That isn’t the level of service we aim to provide. Please contact our Customer Care team to assist further. Thank you for your patience and for bringing this to our attention.

Posted 2 months ago

“I love Hobbs but find the sizing a bit inconsistent”

Helpful Report

Posted 2 months ago

Thanks for sharing your experience. We’re sorry to hear the sizing has felt inconsistent and that Hobbs hasn’t met your expectations this time. Your feedback on fit and consistency has been noted and will be shared with our product and sizing teams so we can review and improve. We truly value your support and aim to restore your confidence in our range.

Posted 2 months ago

“Beautiful necklace, really happy with the quality. Poorly packaged, it was wrapped in tissue, loose in a large cardboard mailing box, no necklace box or smaller gift box to protect it. Luckily there was no damage.”

Helpful Report

Posted 2 months ago

Thank you for your kind words about the necklace’s quality. We’re sorry to hear about the packaging and that it arrived without a protective gift box. This isn’t the experience we want for our customers, and we’ll share your feedback with our packing team to prevent this in the future. We’re glad there was no damage, and we appreciate you bringing this to our attention.

Posted 2 months ago

“Unfortunately I didn’t like this jacket. Across shoulders it was a good fit but at bust poor fit! I consider it stuffy. I wouldn’t wear it with jeans!!”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re sorry the jacket didn’t fit well at the bust and that you found it stuffy. We understand how important a comfortable, flattering fit is, and we regret the disappointment this caused. We’ve noted your comments about the fit and overall impression and will pass them on to our product team for review. We appreciate you taking the time to help us improve.

Posted 2 months ago

“the material is a bit tough. would have preferred a softer material”

Helpful Report

Posted 2 months ago

Hi Precious, Thanks for your feedback—we really appreciate you taking the time to share it. We're sorry to hear the material wasn’t as soft as you expected. We’ll definitely pass this on to our product team as we’re always looking to improve comfort and quality. If there’s anything we can do to help, please let us know.

Posted 2 months ago

“Only worn once and the dress started pilling. Very disappointed.”

Helpful Report

Posted 2 months ago

Hi Francetta, We’re really sorry to hear this—that’s certainly not the experience we want for our customers. Pilling after just one wear isn’t expected, and we understand how disappointing that must be. Please reach out to us directly so we can look into this for you and make things right.

Posted 2 months ago

“The dress was lovely, just what I was after. But the packaging for the dress (on-line order) was appalling. Dress put in a paper brown envelope, arrived squashed and very creased. Not impressed at all”

Helpful Report

Posted 2 months ago

Hi Caryn, Thank you for your feedback—we’re really glad to hear you loved the dress itself, but we’re very sorry about the condition it arrived in. That’s not the standard we aim for, and we understand how disappointing it must have been to receive it that way. We’ll be sure to pass this on to our team to improve our packaging. If there’s anything we can do to help further, please let us know.

Posted 2 months ago

“Hobbs is a lovely place to shop but seriously need to consider leg lengths for their trousers and Jeans like other stores.”

Helpful Report

Posted 2 months ago

Hi Suzanne, We’re glad you enjoy shopping with us, and we’re sorry to hear about the fit issue with our trousers and jeans. We’ll take your comment on leg lengths into account as we review our ranges. Thank you for your feedback and for bringing this to our attention. Kind regards, Team Hobbs

Posted 2 months ago

“I bought a size 5 and size 6 of the same shoe. Unfitting. Unfortunately, when the package arrived, the size 5 had a pair with two left shoes. This was a bit unfortunate as I didn't have the opportunity to try on both shoes. I was surprised at the careless packing - needless to say I've returned the shoes.”

Helpful Report

Posted 2 months ago

Hi Catherine, Thank you for letting us know. We’re sorry to hear about the incorrect items and the packing issue you experienced. That’s not the standard we aim for, and we appreciate you bringing it to our attention. If you’ need any further assistance please do get in touch with our Customer Care Team and we will be happy to help. Kind regards, Team Hobbs Kind regards, Team Hobbs

Posted 2 months ago

“Nice, bright summer skirt - good with various matching tops”

Helpful Report

Posted 2 months ago

Hi Susan, Thank you for sharing your feedback. We’re glad you find the skirt bright and versatile. We look forward to seeing you again soon. Kind regards, Team Hobbs

Posted 2 months ago

Hobbs is rated 4.4 based on 5,593 reviews