Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“My dress was very creased when it arrived which rather spoilt the enjoyment of trying it on.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear your dress arrived creased and that it affected your enjoyment. This isn’t the standard we aim for, and we appreciate you letting us know. Your feedback has been shared with the product and delivery teams so we can improve packaging and presentation.

Posted 3 weeks ago

“Very disappointed that items bought online cannot be returned to Hobbs stores in Dublin, Ireland. When i contacted to complain - Hobbs very kindly said they woud send me a free postage label for this return. But going forward it means it is risky to order items online in case they do not fit/suit!”

Helpful Report

Posted 1 month ago

We’re sorry to hear you’re disappointed with our online return options and the subsequent postage label offer. We understand how this adds risk when ordering items that may not fit or suit. We appreciate your feedback and will pass this to our team to review our return process and how we communicate it online, so we can make it clearer and more convenient for future orders. If there’s anything we can do now to help with a specific return, please let us know and we’ll assist.

Posted 3 weeks ago

“Love the jacket but it arrived really creased which was disappointing and not what I expected from Hobbs. It wasn’t cheap and I couldn’t have worn it in the condition it was sent to me.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear your Hobbs jacket arrived creased and didn’t meet your expectations. That’s not what we aim for, especially at this price point. We’ve noted the issue with presentation and will share your feedback with our team to address it. If you’d like, we can arrange a return to get you a item in better condition. Please let us know how you’d prefer to proceed and we’ll sort it promptly.

Posted 3 weeks ago

“Only problem you can’t return online orders to your local store . Cost 23 e to return to the UK . Shameful .”

Helpful Report

Posted 2 months ago

Hi Marie, Thank you for sharing this with us. I’m really sorry that the International return process for online orders feels inconvenient and costly. Your feedback is important, and we’ll pass this to the relevant team to review. Kind regards, Team Hobbs

Posted 2 weeks ago

“I have lots of Hobbs and rate the service and quality”

Helpful Report

Posted 2 months ago

Hi Audrey, Thank you for sharing your thoughts. Thank you for your support and we look forward to welcoming you back soon. Warm regards, Team Hobbs

Posted 2 weeks ago

“Great coats in general by Hobbs, have been buying them for yeras. However my compaint is - this one has arrived without belt.... how on earth Hobbs is senidng coat without belt - no idea. I guess quality control deteriorated ecently st Hobbs. Fortunately ladies at phone line were very helpful and professional.”

Helpful Report

Posted 2 months ago

Hi Joanna, Thanks for getting in touch, I’m really sorry to hear your coat arrived without the belt, that’s understandably frustrating. We’ll pass this to our quality team to investigate how this slipped through. I hope this has not deterred you from shopping with Hobbs as we do value your custom. Warm regards, Team Hobbs

Posted 2 weeks ago

“Good quality clothes, but often too formal and office type for my lifestyle (retired and outdoors / casual). Worth looking though, for occasional tops, and coats, esp good selection of petite items.”

Helpful Report

Posted 2 months ago

Hi Helen, Thanks for sharing your thoughts. We’re glad you find the quality of our garments good, and we appreciate you noting that some items feel more formal. If you’re after casual or outdoor-friendly pieces, you might like our relaxed or petite selections, including tops and coats suitable for a casual, outdoorsy lifestyle. If there’s anything specific you’re looking for, we’re happy to help you find pieces that better fit your needs. Warm regards, Team Hobbs

Posted 2 weeks ago

“I loved this dress but only gave it three stars because it was just too long for me. I ordered it hoping it would be ok, but unfortunately wasn't. I am only 5ft 2 and there just aren't enough dresses in petite.”

Helpful Report

Posted 2 months ago

Hi Pauline, Thank you for sharing your feedback and I’m glad you loved the dress. I’m sorry it was too long and that petite options aren’t available enough for you. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Hobbs

Posted 2 weeks ago

“I inquired about a return twice and they never responded”

Helpful Report

Posted 2 months ago

“I have kept this as everyone says how nice it looks but I was very disappointed with it on arrival, it was very screwed up, creased and looked used. I had to steam the creases out before trying it on. The quality is not what I would expect from Hobbs”

Helpful Report

Posted 2 months ago

“Hobbs are a classy clothing company worth the price if you’re looking for well made clothing that’ll last a while.”

Helpful Report

Posted 2 months ago

“I love the style of the jumper, however, I am really disappointed with the colour representation - mine is nothing like the colour portrayed on the website. It is blue and most certainly not lavender!”

Helpful Report

Posted 2 months ago

“The trench coat is a good fit and nice, but it arrived looking really terrible: wrinkled and creased. I generally never recommend my purchases or the brands I prefer to others.”

Helpful Report

Posted 2 months ago

“I ordered the Milan Clutch for my son's upcoming wedding next month as it matched the shawl I'd already bought and also the dress I purchased from Hobbs. When I received the bag, the bag was torn open and the cloth bag inside had not protected the silk bag inside. It was stained so couldn't be used. I returned it for a refund, explaining that paper packaging does not protect the goods inside and as the package had ripped, the bag was damaged. A shame but I didn't want a replacement as it showed how easily this clutch bag could suffer staining. Very expensive and perfect colour for my outfit but wasn't to be. I advised Hobbs re this problem but no word back.”

Helpful Report

Posted 2 months ago

“Hobbs is always not making coats that get to your wrist and the arm measurements are just off. Nice coat but the arms didn’t fit even after sizing up twice my size.”

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Posted 2 months ago

“Unfortunately I have given 3 stars and this is due to the first visit to the store when returning the shoes for the first time. The assistant was not sympathetic or apologetic but did remind me that they could not make the pattern the same on each shoe which I appreciate but they were just too different in my opinion. I returned a few days later to refund the second pair of shoes and the staff were very nice and apologetic.”

Helpful Report

Posted 2 months ago

“Lovely dress which I would have bought but there is a fault with the setting of the right hand arm which means it doesn’t sit right on the body. I keep buying things only to find they have a fault. Last thing was a cardigan which had a line of different colour due to fading. Quality seems to have declined.”

Helpful Report

Posted 2 months ago

“Like Hobbs clothes, plenty of choice. Includes knee length dresses, better than the ankle length from most retailers. Like the fabric and patterns.”

Helpful Report

Posted 2 months ago

“The dress is perfect, however, I ordered an 18, which was too big, when there was 15% off. I returned it immediately and ordered a 16, which showed 2 in stock, again with 15% off. 2 days later I recieved an email saying not available. 3 days after that another email saying it was available, but no longer 15% off. As it was for a wedding, and I'd bought all accessories I had no choice but to pay full price”

Helpful Report

Posted 2 months ago

“Would prefer less polyester items especially tops”

Helpful Report

Posted 2 months ago

Hobbs is rated 4.4 based on 4,584 reviews