Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,604 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Hobbs clothing is usually lovely quality and good designs. I love that they offer petite styles. Fast delivery, easy returns. 3 items delivered by 3 different couriers on 3 separate days was a bit annoying though for 1 order!”

Helpful Report

Posted 2 months ago

Thanks for your review. We’re glad you generally like Hobbs and our petite styles, and appreciate your feedback on the delivery experience. We’re sorry the three deliveries for one order were inconvenient. If you’d like, we can look into ways to streamline future orders and keep you updated to avoid repeats. If there’s anything else we can assist with, please reach out via our live chat or email.

Posted 2 months ago

“I use Hobbs for quality clothing”

Helpful Report

Posted 2 months ago

Thanks for your review. We’re glad Hobbs is your go-to for quality clothing. If there’s anything we can do to make your experience even better, please reach out via live chat or email and we’ll be happy to help.

Posted 2 months ago

“The trousers are of great quality but VERY long for 5' 1" me and it has cost me £35 to have them altered to fit. Such a shame Hobbs didn't do petite size. I chose the trousers and matching top for travel which I'm sure will be comfortable.”

Helpful Report

Posted 2 months ago

Thanks for your review, Maureen. We’re glad the quality meets your expectations, though we’re sorry about the length and the need for alterations. We’ll pass your feedback about petite sizes to the product team. If you’d like, we can help you find alternatives or keep you posted on future petite ranges. If there’s anything else we can assist with, please reach out via live chat or email.

Posted 2 months ago

“Tried on in Covent Garden store where the staff were nothing short of horrible, I honestly have never been made to feel so uncomfortable, they treated me like I was a thief. Didn’t buy in store as I didn’t want those staff to benefit in any way from my money, so ordered online and collected in Southampton where the experience couldn’t have been more different, Hobbs should cherish the staff in that store”

Helpful Report

Posted 2 months ago

Thanks for your review. We’re sorry to hear about the unsatisfactory experience in-store and glad the online collection and collection in Southampton felt different. We’ll pass your feedback about the Covent Garden team to the store leadership to ensure this doesn’t happen again. If you’d like, we can look into options to make future visits more positive or assist with any current orders. If there’s anything else we can assist with, please reach out via live chat or email.

Posted 2 months ago

“Odd fit, didn’t suit me”

Helpful Report

Posted 2 months ago

Thanks for your review, Asma. We’re sorry the fit didn’t suit you. If you’d like, we can help you find alternatives or a different cut that might work better, and we’re happy to discuss returns or exchanges. If there’s anything else we can assist with, please reach out via live chat or email.

Posted 2 months ago

“Stores live up to the brand image but packaging and delivery do not . Dress was packed too tightly, packet arrived squashed and a hole torn in it.”

Helpful Report

Posted 2 months ago

Hi there, We’re sorry to hear the packaging arrived damaged and that the delivery didn’t meet your expectations. We’ve passed your feedback on to the delivery/packaging team to help improve this in the future. If you’d like further assistance, please get in touch. Kind regards, Team Hobbs

Posted 1 month ago

“I never got the dress as yodel lost it in transit , Have ordered a jumpsuit we will see if yodel can deliver that !”

Helpful Report

Posted 2 months ago

Hi Sallyann, We’re sorry to hear your dress was lost in transit by Yodel. This isn’t the service we expect. We’ve noted your feedback and will pass it on to our delivery team to prevent this happening again. If you’d like help with the jumpsuit or any further assistance, please let us know your order number and we’ll assist promptly. Kind regards, Team Hobbs

Posted 1 month ago

“I would have liked to known the percentage of cashmere in jumper as it is merino wool and cashere.”

Helpful Report

Posted 2 months ago

Hello there, Thank you for sharing your feedback, Pauline. I’m sorry we didn’t have the information you were looking for regarding the jumper’s material composition. I understand how important transparency about fabric content is, especially when blends like merino wool and cashmere are involved. I’ve passed your comment to our product team to ensure details about fabric blends are readily available in future product descriptions.

Posted 1 month ago

“Shoes arrived quick but were defective. Good size etc but had to return and order replacement. Hobbs gave me free return label as the shoes were damaged however they wouldn't refund delivery for the second pair. Essentially had to pay delivery fee twice even though it wasn't my fault the first pair had to be returned.”

Helpful Report

Posted 2 months ago

Hello there, I’m really sorry to hear your Hobbs order arrived defective and that the delivery costs for the replacement were not clearly resolved. That isn’t the experience we aim for, and I understand your frustration. I’ll pass your comments to our support and logistics teams so this can be reviewed and addressed to prevent it from happening again. If you’d like, please reach out to us so we can arrange a refund for the delivery charge.

Posted 1 month ago

“The cut of this dress is very flattering, but, at 5' 5" in height, it was almost touching the floor. Shame - on the model it was mid calf!”

Helpful Report

Posted 2 months ago

Hi there, We’re sorry to hear the dress length didn’t work as expected and that it was longer than you hoped. We’ve noted your feedback and will pass it on to the product and styling teams. Kind regards, Team Hobbs

Posted 1 month ago

“Disappointed with fabric quality of dresses Belt too big Myra dress delivered without belt”

Helpful Report

Posted 2 months ago

Hello there, I’m sorry to hear about the fabric quality, the belt being too big, and the dress arriving without the belt. This isn’t the standard we aim for, and I completely understand your frustration. I’ll pass your comments to our product team for review to prevent this from happening again. Kind regards, Team Hobbs

Posted 1 month ago

“Samantha Petite Dress”

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Posted 2 months ago

Hi Sandra! Thank you for taking the time to leave us a 3-star review — we truly appreciate your feedback. If there’s anything specific that could have made your experience better, we’d love to hear more so we can continue improving.

Posted 1 month ago

“Ordered only to be told a few days later it was out of stock. Very disappointed.”

Helpful Report

Posted 2 months ago

Hello there, I’m really sorry to hear your order was out of stock after you were told it would be available. That’s disappointing and not the experience we want. I’ll pass your feedback to our stock team to improve communications and stock updates to prevent this in the future.

Posted 1 month ago

“Love love these pumps but they are a tad too small. Think I had to return. So wish they came in a half size bigger. So sad.”

Helpful Report

Posted 2 months ago

Hello there, I’m really sorry to hear the Hobbs pumps felt a bit small. We understand how disappointing it can be when a size doesn’t fit quite right. If you’d like, I can check suggest alternatives that run a bit larger. I’ll also pass your feedback to our product team so we can review sizing consistency.

Posted 1 month ago

“Usually good service.”

Helpful Report

Posted 2 months ago

Hello there, I’m sorry to hear your Hobbs experience didn’t meet expectations this time. We aim for consistently good service, and I understand how disappointing that can be. I’ll pass your comments to our team so we can review and address any gaps to prevent this in the future.

Posted 1 month ago

“Absolutely love the design of these shose and the size of the heels. Unfortunately they are not comfortable/feel very hard (so I felt I'd suffer if I tried to wear them). This is really unfortunate.”

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Posted 2 months ago

“The delivery service used to be fab but over the last year it’s very slow”

Helpful Report

Posted 2 months ago

Hi there, Thanks for your review. We’re sorry the delivery has slowed down recently. We are constantly working with our couriers to ensure prompt delivery and if you’d like us to look into a specific order or help with any future order, please share your order details and we’ll assist promptly.

Posted 2 months ago

“Very slow to refund money when returning goods.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for your review. We’re sorry the refund took longer than expected. If you’d like us to look into your refund or help with a return, please let us know and we’ll assist you promptly.

Posted 2 months ago

“I know the boots would have been perfect - I own lots of Hobbs footwear - but they arrived too late for me to collect for the event I wanted them for sadly”

Helpful Report

Posted 2 months ago

Hi Nicola, Thanks for your review. We’re sorry the boots arrived too late for your event. If you’d like help with a return or future delivery options to avoid delays, please let us know and we’ll assist you promptly.

Posted 2 months ago

“The standard of Hobbs , in my opinion, has gone down.”

Helpful Report

Posted 2 months ago

Hi Barbara, thanks for your feedback. We’re sorry to hear you feel the standard has declined. I can see that you have returned your order , but please do get back in touch if you need further assistance. Kind regards, Team Hobbs

Posted 2 months ago

Hobbs is rated 4.4 based on 3,604 reviews