Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,594 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I bought this dress for a wedding I will be attending in 3 weeks, when it arrived it had a tear around one of the buttons, I contacted Hobbs via email but have heard nothing back. Update, they hot back and offered me a 15% discount and suggested I return the damaged dress, I went back onto their website to reorder and the dress had gone up in price so even with the discount I would of ended up paying more !!! I got back in touch with Hobbs to see if th ed y would honour the original price, they haven’t got back to me but in the meantime the dress is sold out, I now have to decide if I’m going to try and stitch it”

Helpful Report

Posted 3 months ago

We’re very sorry to hear about the torn dress and the difficulty you’ve experienced with our team and pricing. That isn’t the service standard we aim to provide. We’d like to help resolve this quickly. If you can share your order number and any communication you’ve had with our Customer Care team, we’ll review your case and advise on the best option. Thank you for your patience and for giving us the chance to make this right.

Posted 2 months ago

“Speedy delivery, however the petite size 16 arrived without the tie belt. Disappointing, however I have returned it anyway as it was too big and am now considering the size 14.”

Helpful Report

Posted 3 months ago

Thanks for sharing your experience. We’re sorry the petite size 16 arrived without the tie belt and that the sizing isn’t meeting your expectations. It’s good to hear you’ve returned it, and we’ll take note of the missing belt issue to prevent it from happening again. If you need any further help please reach out to our Customer Care team

Posted 2 months ago

“Ordered a dress, boxed very damaged and could see £350 dress hanging out tissue paper inside -ordered this bag looked like it got fingerprints on and was very squashed -shoes that I ordered, one fit lovely, one was sewn tight -not very happy but got a full refund on all three items, and shop staff at Lincoln was very helpful and lovely.”

Helpful Report

Posted 3 months ago

We’re very sorry to hear about the condition your order arrived in and for the inconvenience this caused. It’s great to know the refund was processed and that our Lincoln team could help, but this isn’t the standard we aim for. We’ve shared your feedback about packaging, item condition, and fit with the relevant teams to help prevent this happening again. If you’d like to give us another try, we’re here to assist with a smoother experience.

Posted 2 months ago

“Appalling customer service Attempted several times to speak to an actual person about my missing order. The Live Chat does not work Phone lines are not open at the advertised times Hobbs held £200 of my money for 2 weeks & never once did a Hobbs employee speak to me or provide an explanation”

Helpful Report

Posted 3 months ago

We’re very sorry to hear about the difficulties you’ve experienced with our customer support and the handling of your order. This is not the service standard we aim to provide, and we understand how frustrating it must be. We’re taking your comments about live chat, phone lines, and the £200 hold seriously. If you can share your order details to our customer care team right away we can look into resolving this as soon as possible. Thank you for bringing this to our attention. We value your feedback and are committed to addressing this.

Posted 2 months ago

“Love Hobbs ! But in this occasion I ordered this lovely dress but I was sent trousers! Which I've returned.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear that you received trousers instead of the dress you ordered, and for any inconvenience this caused. This isn’t the experience we aim for, and we appreciate you letting us know. Please kindly reach out to our Customer Care team in order for us to assist further. Thank you for your patience and for bringing this to our attention.

Posted 2 months ago

“I had to return my purchase..a very light small parcel but was charged 22 57 shipping which is exorbitant .Last time I returned a similar parcel through the post office it cost far less!”

Helpful Report

Posted 3 months ago

We’re very sorry to hear about the high shipping charge you faced on your return. That isn’t the experience we want for our customers, and we appreciate you bringing this to our attention. We’ll pass your feedback to the relevant team so we can review our return shipping costs and look for ways to improve. If you’d like, we can check any available alternatives or assistance for future returns. Thank you for taking the time to share your experience.

Posted 2 months ago

“unfortunately my parcel didn’t arrive on tim despite me paying additional p&p for a specific day”

Helpful Report

Posted 3 months ago

We’re very sorry your parcel didn’t arrive on time, especially after you paid for a specific-day delivery. This isn’t the experience we aim to provide, and we understand how frustrating it is when plans are disrupted. Please DM us your order number and the delivery date you requested so we can look into what happened with the carrier and see what options are available to make this right. Thank you for letting us know. We’ll use this to review our delivery processes and improve reliability.

Posted 2 months ago

“The frock smelt terrible . Must be the packaging”

Helpful Report

Posted 3 months ago

We’re very sorry to hear about the unpleasant smell you experienced with the frock and that packaging may have contributed to it. Thank you for letting us know. We’ll pass this to the relevant team to investigate and prevent recurrence. If you’d like, we can arrange a return just let us know and we’ll assist.

Posted 2 months ago

“I like a lot of dresses in Hobbs but I don’t understand the sizes . I wear 14/16 in all clothes but Hobbs dresses I have to have 18 , also the length is so long”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We’re sorry to hear that Hobbs dresses aren’t fitting as expected and that the length feels too long. We understand how frustrating this can be. We’ll pass your feedback on the sizing and length to the relevant teams so we can review and improve. If you’d like, you can explore size guidance or alternative fits with our team, and we’re happy to assist with returns where possible.

Posted 2 months ago

“Good style clothing, the material quality for items was better in the past.”

Helpful Report

Posted 3 months ago

Thanks for sharing your thoughts. We’re sorry to hear that you feel the material quality isn’t what it used to be. Your feedback is important, and we’ll pass this to the product team so we can review and improve. We appreciate your honesty and hope to restore your confidence in our pieces in the future.

Posted 2 months ago

“Decent looking clothes but too expensive in my opinion. Quality has been going down over the last 7 years.”

Helpful Report

Posted 3 months ago

Thank you for sharing your thoughts. We’re sorry to hear you find our clothes decent but overpriced and that you feel the quality has declined over time. Your feedback is important, and we’ll pass it to the relevant teams to review pricing and product quality so we can make improvements. We appreciate your continued support and hope to regain your trust in the future.

Posted 2 months ago

“My dress was very creased when it arrived which rather spoilt the enjoyment of trying it on.”

Helpful Report

Posted 3 months ago

We’re very sorry to hear your dress arrived creased and that it affected your enjoyment. This isn’t the standard we aim for, and we appreciate you letting us know. Your feedback has been shared with the product and delivery teams so we can improve packaging and presentation.

Posted 2 months ago

“Very disappointed that items bought online cannot be returned to Hobbs stores in Dublin, Ireland. When i contacted to complain - Hobbs very kindly said they woud send me a free postage label for this return. But going forward it means it is risky to order items online in case they do not fit/suit!”

Helpful Report

Posted 3 months ago

We’re sorry to hear you’re disappointed with our online return options and the subsequent postage label offer. We understand how this adds risk when ordering items that may not fit or suit. We appreciate your feedback and will pass this to our team to review our return process and how we communicate it online, so we can make it clearer and more convenient for future orders. If there’s anything we can do now to help with a specific return, please let us know and we’ll assist.

Posted 2 months ago

“Love the jacket but it arrived really creased which was disappointing and not what I expected from Hobbs. It wasn’t cheap and I couldn’t have worn it in the condition it was sent to me.”

Helpful Report

Posted 3 months ago

We’re very sorry to hear your Hobbs jacket arrived creased and didn’t meet your expectations. That’s not what we aim for, especially at this price point. We’ve noted the issue with presentation and will share your feedback with our team to address it. If you’d like, we can arrange a return to get you a item in better condition. Please let us know how you’d prefer to proceed and we’ll sort it promptly.

Posted 2 months ago

“Only problem you can’t return online orders to your local store . Cost 23 e to return to the UK . Shameful .”

Helpful Report

Posted 3 months ago

Hi Marie, Thank you for sharing this with us. I’m really sorry that the International return process for online orders feels inconvenient and costly. Your feedback is important, and we’ll pass this to the relevant team to review. Kind regards, Team Hobbs

Posted 2 months ago

“I have lots of Hobbs and rate the service and quality”

Helpful Report

Posted 3 months ago

Hi Audrey, Thank you for sharing your thoughts. Thank you for your support and we look forward to welcoming you back soon. Warm regards, Team Hobbs

Posted 2 months ago

“Great coats in general by Hobbs, have been buying them for yeras. However my compaint is - this one has arrived without belt.... how on earth Hobbs is senidng coat without belt - no idea. I guess quality control deteriorated ecently st Hobbs. Fortunately ladies at phone line were very helpful and professional.”

Helpful Report

Posted 3 months ago

Hi Joanna, Thanks for getting in touch, I’m really sorry to hear your coat arrived without the belt, that’s understandably frustrating. We’ll pass this to our quality team to investigate how this slipped through. I hope this has not deterred you from shopping with Hobbs as we do value your custom. Warm regards, Team Hobbs

Posted 2 months ago

“Good quality clothes, but often too formal and office type for my lifestyle (retired and outdoors / casual). Worth looking though, for occasional tops, and coats, esp good selection of petite items.”

Helpful Report

Posted 3 months ago

Hi Helen, Thanks for sharing your thoughts. We’re glad you find the quality of our garments good, and we appreciate you noting that some items feel more formal. If you’re after casual or outdoor-friendly pieces, you might like our relaxed or petite selections, including tops and coats suitable for a casual, outdoorsy lifestyle. If there’s anything specific you’re looking for, we’re happy to help you find pieces that better fit your needs. Warm regards, Team Hobbs

Posted 2 months ago

“I loved this dress but only gave it three stars because it was just too long for me. I ordered it hoping it would be ok, but unfortunately wasn't. I am only 5ft 2 and there just aren't enough dresses in petite.”

Helpful Report

Posted 3 months ago

Hi Pauline, Thank you for sharing your feedback and I’m glad you loved the dress. I’m sorry it was too long and that petite options aren’t available enough for you. We appreciate your support and look forward to welcoming you back soon. Warm regards, Team Hobbs

Posted 2 months ago

“I inquired about a return twice and they never responded”

Helpful Report

Posted 3 months ago

Hobbs is rated 4.4 based on 5,594 reviews