Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,618 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Return experience is not great. No return label provided in the parcel and had issue to generate one using the online link.”

Helpful Report

Posted 3 months ago

Hi there, thanks for your review. We’re sorry the return experience wasn’t smooth and that you couldn’t generate a return label online. Looking at your order we have assisted you with providing a return label, if you need any further assistance please do get back in touch. Kind regards, Team Hobbs

Posted 2 months ago

“Need to get quality control to check measurements are as they should be.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for your feedback. We’re sorry to hear there were concerns about the measurements. We’ll pass your comment to the quality control team to review. If you’d like help with sizing, there are size charts on the websites or please get in touch with our Customer Care Team and we will be happy to advise you. Kind regards, Team Hobbs

Posted 2 months ago

“Paid for next day delivery but it took two days to arrive by courier evri, who left my dress in my back garden in the pouring rain without even trying to knock on my door despite being given nstructions to leave in the front porch. The only reason my parcel was not ruined is that I saw their van and went out to investigate. Will think twice before ordering on line again even though I love Hobbs clothes.”

Helpful Report

Posted 3 months ago

Hi Elizabeth, thanks for your review. We’re really sorry for the delayed delivery and for the courier leaving your Petite Kiki Hotfix Dress exposed to the rain. This isn’t the experience we aim for. Thank you for bringing this to our attention. Kind regards, Team Hobbs

Posted 2 months ago

“The clothing is very good quality. However, I ordered a coat in my normal Hobbs size and it was too big. I returned it. It was delivered to Hobbs 8 days ago and ive heard nothing. I went on to contact but apparently I have to wait 14 working days before I can chase the refund! All other companies I deal with online at least acknowledge and are much better at handling refunds. Will make me think twice about ordering again.”

Helpful Report

Posted 3 months ago

Hi Margaret, thanks for your review. We’re glad you’re happy with the quality, and sorry the coat didn’t fit and the refund is taking longer than you expected. if not refunded after 14 working days please do let us know and we will be happy to help you. Kind regards, Team Hobbs

Posted 2 months ago

“I’ve ordered from Hobbs many times and have always been happy with my choices unfortunately not this time. Coat far too long.”

Helpful Report

Posted 3 months ago

Hi Pam, Thanks for sharing your experience. I’m sorry to hear the coat was too long this time. If you’d like, we can help you find a shorter length option or suggest petite styles. Feel free to reach out to us anytime!

Posted 2 months ago

“Nothing wrong with product. It is very good . Unfortunately the delivery is not good.We live in a rural area and we need people to deliver who know the area because we have no street names and no street lighting. I am afraid Evri's service is very poor when they rely on temporary couriers who do not know the area and the some of the time slots are allocated when it is dark and finding properties is very difficult. I believe that Hobbs being a firm promoting luxury should use a more professional courier service.”

Helpful Report

Posted 3 months ago

Hi Sheila, Thank you for your feedback. We’re glad the product itself is good, and we’re sorry the delivery experience didn’t meet expectations, especially in a rural area. We’ll pass your comments about the courier service on and explore options to improve delivery in such areas. We hope to make your next experience a better one.

Posted 2 months ago

“I have received clothes from Hobbs in the past and have been delighted with them. I have not received the skirt! I received a notification from you this morning that my purchase money is going to be refunded.”

Helpful Report

Posted 3 months ago

Hello there, I’m really sorry to hear that the skirt hasn’t arrived and that you’ve been notified of a refund. That isn’t the experience we aim for. If we can help with reordering the skirt or if you wanted to place a new order, please do reach out to us.

Posted 1 month ago

“Customer service could be better.”

Helpful Report

Posted 3 months ago

Hello there, I’m sorry to hear that our customer service wasn’t up to standard. This isn’t the experience we aim for. I’ll pass your feedback to our team so we can review and improve our service going forward.

Posted 1 month ago

“Always a good service, although Hobbs now seem to cater for the taller women, which leaves a 5'4" woman needing to have alterations.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for sharing your feedback, Christine. I’m sorry to hear that the fit wasn’t ideal for you and that the taller sizing has created an issue with alterations. We appreciate you bringing this to our attention. I’ll pass your comments to our product and fit teams so we can review and improve consistency across sizes. If there’s anything else you’d like to share or if you’d like help finding alternatives that suit you better, please let us know.

Posted 1 month ago

“Decent quality clothes if a little dated.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for sharing your feedback. We’re glad you find some value in our clothes, though we’re sorry to hear you feel they’re a touch dated. We’ll pass your thoughts to our design team to consider for future collections.

Posted 1 month ago

“Can usually find a style that suits me”

Helpful Report

Posted 3 months ago

Hello there, Thank you for sharing your thoughts. We’re glad you usually find a style that suits you. If there’s anything specific we can help you with or if you’d like recommendations to match your preferences, please let us know and we’ll pass your feedback to our team.

Posted 1 month ago

“Helpful staff. Develop a jacket that is more bolero style, off the hips, and short to the waist please with a little more room to move the arms.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for sharing your thoughts. I appreciate your suggestion about developing a jacket in a bolero style, with shorter length and more arm room. I’ll pass your feedback to our product team so they can consider this when planning future designs. If there’s anything else you’d like to add or if you’d like help finding a current item that fits your preferences, please let us know.

Posted 1 month ago

“The courier has let you down but this remains the responsibility of Hobbs”

Helpful Report

Posted 3 months ago

Hello there, I’m really sorry to hear about the courier issue and that it affected your experience. While the delivery is managed by our courier partners, Hobbs takes responsibility for ensuring your items reach you in good condition and on time. We appreciate the feedback and will pass this onto our team.

Posted 1 month ago

“Usually fine but not all of order received yet”

Helpful Report

Posted 3 months ago

Hello there, Thank you for letting us know. I’m sorry to hear that not all of your order arrived together. I can see this has now been resolved for you and appreciate your patience.

Posted 1 month ago

“The jumper arrived fairly quickly, service good, but I feel value for money is poor.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for taking the time to share your feedback. I’m glad to hear the jumper arrived quickly and that you found our service satisfactory, though I’m sorry to hear you feel the value for money isn’t right. I’ll pass your comments about value and pricing to our team so we can review and look for ways to improve the overall value of the product range. If there’s anything specific you’d like us to consider or any other details you want to share, please let us know.

Posted 1 month ago

“Ordered online but didn’t receive any delivery update until I contacted Hobbs through chat, that’s below expectation. Then when I received the coat it was just wrapped with one Hobbs branded tiny paper without hanger, no plastic wrap and that’s it inside a non-waterproof paper bag! Could u imagine that’s how an expensive wool coat be wrapped and delivered? Not for me! I am disappointed with the packing. Seems like I have ordered an £10 item!”

Helpful Report

Posted 3 months ago

Hello there, I’m really sorry to hear about the lack of delivery updates and the poor packaging your wool coat arrived in. That’s not the experience we want for our customers, especially for a premium item, and I completely understand your disappointment. I’ll pass your feedback to our delivery and packaging teams so this can be reviewed and improvements can be made to prevent this in the future.

Posted 1 month ago

“Hobbs sizing is going all wrong these days!”

Helpful Report

Posted 3 months ago

Hello there, Thank you for sharing your feedback about Hobbs sizing. I’m sorry to hear it’s felt off recently. I’ll pass your comments to our product team to review sizing options and ensure consistency across styles so we can improve this for all customers.

Posted 1 month ago

“Hobbs delivery of thsi order was chaotic. four items in four packages from twocouriers on three days. Evri just chucking parcels in the doorstep and leaving them without evening ringing a doorbell,”

Helpful Report

Posted 3 months ago

Hello there, I’m really sorry to hear this order experienced such a chaotic delivery with multiple couriers and parcels left on the doorstep without a ring or a chance to confirm receipt. That’s not the service level we aim for, and I understand how frustrating this must have been. I’ll pass your feedback to our delivery team to review the process and courier handling to prevent this from happening again.

Posted 1 month ago

“Disappointed that I am waiting for the bag so that is why I have given Hobbs a 3 star. Never had a problem with delivery before so hopefully just a minor blip.”

Helpful Report

Posted 3 months ago

Hello there, I'm really sorry to hear about the delay with your Hobbs bag. That isn’t the experience we aim for, and I understand how frustrating a waiting period can be. I'm truly sorry to see the bag was missing in transit and that we had to refund you. We truly appreciate your patience and understanding.

Posted 1 month ago

“Waited over 2cweejs for delivery and had to chase up via chat. Not what I ecpect from Hobbs very disappointed and now some reluctance to order on line again.”

Helpful Report

Posted 3 months ago

Hello there, I’m really sorry to hear about the long delivery wait and having to chase via chat. That isn’t the experience we aim for, and I understand how disappointing this must have been. I’ll pass your comments to our delivery and customer care teams to review what happened and how we can prevent this in future.

Posted 1 month ago

Hobbs is rated 4.4 based on 3,618 reviews