Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,593 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Return policy from Rep of Ireland is costly. We cannot return the item to a Hobbs store here.”

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Posted 1 month ago

“Lovely clothes but need to check their shoes are true to size”

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Posted 1 month ago

“I would purchase from store and not online in the future, as linen jacket came in a plastic bag and was more like a screwed up tea towel. Not the presentation expected from Hobbs. Other quality brands would have packaged in a box for delivery online!”

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Posted 1 month ago

“The dress was OK quality wise, but the sleeves looked ridiculous on me. Far too big and not in proportion to the rest of the dress and its style. They were much more pronounced than the photo on the website. For this reason, I returned it.”

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Posted 1 month ago

“Purchased tgus dress 18th May it is nie 31st May and I still don't have it, also a complete lack of communication on it”

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Posted 1 month ago

“Items need to be checked more thoroughly before been sent out”

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Posted 1 month ago

“Delivery was fine. The skirt was too long for a petite skirt. Was disappointed with this it came down to mid calf.”

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Posted 1 month ago

“Far too long for me (and I'm not short) and couldn't easily be taken up because of the front leg seam.”

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Posted 1 month ago

“I ordered the dress on the basis of a 15% discount on my first purchase - at check out this was not reduced by 15% - and so I lost out”

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Posted 1 month ago

“Good customer service and returns process is easy”

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Posted 1 month ago

“Very shiney, would be great for a night out but definately not for work wear, comfortable but sadly not for me.”

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Posted 1 month ago

“Sent wrong size of jacket 16 instead of 18 - I know I want to show that at nearly 80 I am young at heart so the jacket was just the thing for my trip to Norway. Kept the size 16 because I’d already returned some goods and didn’t have the energy to pack it up first return. Email saying my order ( already received) was on its way. Luckily it wasn’t. So my view of Hobbs administration efficiency is not good”

Helpful Report

Posted 1 month ago

Hi Clare, I’m really sorry you received the wrong size and that our emails caused confusion. That isn’t the experience we want. If you’d like, please share your order number and we’ll arrange a replacement in the correct size or a refund, and review what went wrong with the process. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“From the picture i could not see the gathering at the waist. The picture was deceptive , whch made the dress very clingy. It was a very nice colour and material. Sorry not for me.”

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Posted 1 month ago

Hi Shirley, I’m really sorry the picture didn’t show the waist gathering and that the dress felt clingy. We appreciate the feedback on the color and material. If you’d like, please share your order number and we’ll arrange a return or refund, and look into improving the product photography. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Absolutely loved the quality of the dress - but unfortunately their delivery company is absolutely rubbish - paid extra for next day delivery and didnt come for three days after due date Not Hobbs fault I know, but John Lewis managed to get the same dress for me next day ! Hobbs were absolutely brilliant and prompt in replying to emails and confirming receipt of returned dress, so its such a shame their delivery service cannot be backed up with the same service.”

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Posted 1 month ago

Hi Elaine, I’m really sorry to hear about the delivery delays and that caused such frustration. I’m glad you loved the dress, and we want to sort the delivery issue for you. If you’d like, please share your order number and we’ll look into the courier tracking and arrange a redelivery, or offer a refund if preferred. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Hobbs clothing usually excellent quality and very stylish and great service.”

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Posted 1 month ago

Hi Ann, Thank you for the kind words regarding our quality and service. If there’s anything we can do to improve your next experience to a 5/5, please let us know. If you need help with a current order, please share your order number and we’ll assist with a replacement or refund. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“The shoes are absolutley gorgeous and I would have had them in a heartbeat except they were uncomfortable to walk in. Sadly they had to go back.”

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Posted 1 month ago

Hi there, I’m really sorry to hear the Hobbs shoes were uncomfortable for you. That isn’t the experience we want. If you’d like, please share your order number and we’ll arrange a return or exchange for a more comfortable option, or a refund if preferred, and review what happened with the fit. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Ordered dress - too long and returned within 3 days but still waiting more than 14 days later for refund”

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Posted 1 month ago

Hi Lynda, I’m really sorry for the delay with your refund and the disappointment around the dress being too long. Please share your order number and I’ll look into the status of your refund and expedite it if needed. Thank you for your patience and for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“I've been a customer for many years but these days I'm often disappointed at obvious cost cutting and synthetic fabrics. Sizing can be very irregular.”

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Posted 1 month ago

Hi there, I’m really sorry you’ve felt disappointed with recent items and the sizing inconsistencies. We appreciate your longstanding support and want to make this right. If you’d like, please share your order number and we’ll review the sizing and fabric details, and arrange an exchange or refund where needed. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“. Still waiting for a price promise refund after 3 weeks and 4 emails to them.”

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Posted 1 month ago

Hi Helen, I’m really sorry you’re still waiting on the price promise refund. That isn’t the experience we want. If you’d like, please share your order number and we’ll expedite the refund or review what’s happened with the process and keep you updated. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“I love the Hobbs dresses.”

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Posted 1 month ago

Hi Maria, So lovely to hear you’re enjoying the Hobbs dresses! If there’s anything you’d like to know or if you’d like help with a specific style or size, just let us know. Thank you for choosing Hobbs. Kind regards, Team Hobbs

Posted 1 month ago

Hobbs is rated 4.4 based on 5,593 reviews