Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,584 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,584 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Dress arrived and was bigger than specified as size”

Helpful Report

Posted 1 month ago

Hi there, Thank you for letting us know about the Petite Carly Dress sizing, what a shame it was not a good fit for you. We appreciate your feedback. Kind regards, Team Hobbs

Posted 1 month ago

“I know I'm short 5'1" - but this petite skirt was ankle length on me. The fashion maybe for extra long clothes, fine if your 6ft tall. Why can't your and other companies sell clothes for all sizes of women. I don't mean mini skirts, I wore them in the 60s . Why can't manufacturers make elegant just below the knee type dresses/skirts. Am I asking for the moon.”

Helpful Report

Posted 1 month ago

Hi Lorraine, Thank you for taking the time to share your feedback—we’re sorry to hear the petite skirt was still much longer than expected for you. At 5'1", we understand how frustrating it can be when petite lengths still don’t sit as intended, especially when you’re looking for a classic just-below-the-knee fit. We also really appreciate your wider comments about fit and range. This is something we’re always working on, and feedback like yours is genuinely valuable in helping us review and refine our lengths and proportions across different styles. We’re sorry this item didn’t work out for you, but we hope we can help you find pieces that fit and flatter you better in future. If you’d like, our Customer Services team or store colleagues would be happy to help guide you towards styles that run shorter or are better suited to your height.

Posted 1 month ago

“Nice material and a quality product. Unfortunately it was delayed and arrived too late for my event.”

Helpful Report

Posted 1 month ago

Hi Julie, Thank you for your feedback—we’re really pleased to hear you were happy with the material and quality of the product, though we’re very sorry it arrived too late for your event due to the delay. We understand how disappointing that must have been. We really appreciate you taking the time to let us know, and we’ll share your comments with the relevant team. If there’s anything we can do to help further, please don’t hesitate to get in touch.

Posted 1 month ago

“The online delivery process was great - incredibly fast, but the returns process was extremely slow. I had to wait a full 14 working days before I could contact them to query why I hadn’t been refunded. As if by magic, one item out of the parcel of two was refunded. Had to contact again and was told the other item would be refunded asap, but still no refund! Clothes are wonderful, but the returns service needs significant improvement.”

Helpful Report

Posted 1 month ago

We’re really sorry to hear about the slow returns process and the payment delays you’ve experienced. This isn’t the service we aim to provide, and your feedback has been noted so we can review and improve our returns and refund workflow. Thank you for the kind words about the clothing itself – we’ll use your comments to work on the returns experience so it matches the product quality you’ve seen.

Posted 3 weeks ago

“I found the sleeves to voluminous”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re sorry to hear the sleeves felt voluminous on your Hobbs item. We appreciate you letting us know and will pass this on to our product and fit teams for review. If you’d like, we can help explore different styles or sizes that may offer a better sleeve fit in the future.

Posted 3 weeks ago

“I ordered the Yasmin cardigan and vest top but unfortunately neither item arrived - they were lost by the delivery company. I received a refund as neither item was available in my size - I’m really disappointed!”

Helpful Report

Posted 1 month ago

We’re really sorry to hear about the loss of your items and that the refund is the outcome due to size availability. That’s understandably disappointing, and we appreciate you letting us know. We’ll escalate this with our delivery team to understand what happened and to prevent a recurrence. Thank you for your patience and for giving us the chance to make this right.

Posted 3 weeks ago

“Lovely dress but small for its suze”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re sorry to hear the dress ran small for you and that this affected your experience. We’ll note the sizing concern and pass it along to our product team for review. If you’d like assistance with a replacement in a different size or guidance on returns, please let us know and we’ll be happy to help.

Posted 3 weeks ago

“The standard delivery was slow as was delivery to store. (Ordered 3 x coats different sizes at different times & different delivery options.) No updates as to despatch or tracking. Expect better when paying P&P. Next day delivery did arrive next day. Not sure which order this review is for.”

Helpful Report

Posted 1 month ago

Thanks for taking the time to share your experience. We’re sorry to hear the standard delivery and store delivery were slow and that there were limited updates on dispatch or tracking. That’s not the service we aim to provide, and we understand how frustrating this can be, especially when multiple orders and delivery options are involved. If you need any further help please reach out to our Customer Care Team- thanks kindly!

Posted 3 weeks ago

“I have sent the dress back but haven't had a refund yet . I sent it back 10 days ago now , and realise the website states it can take up to 14 days to receive a refund . It has been 10 days since I returned the dress , if only they could at least let me know by email that they have received the dress back for peace of mind , it would help .”

Helpful Report

Posted 1 month ago

We’re really sorry for the delay with your refund and for any worry this has caused. We can see that refunds can take up to 14 days, and we understand it’s frustrating not to have received confirmation of the return. Please reach out to our Customer Care team and we can look into this right away for you to get this resolved.

Posted 3 weeks ago

“I bought this dress for a wedding I will be attending in 3 weeks, when it arrived it had a tear around one of the buttons, I contacted Hobbs via email but have heard nothing back. Update, they hot back and offered me a 15% discount and suggested I return the damaged dress, I went back onto their website to reorder and the dress had gone up in price so even with the discount I would of ended up paying more !!! I got back in touch with Hobbs to see if th ed y would honour the original price, they haven’t got back to me but in the meantime the dress is sold out, I now have to decide if I’m going to try and stitch it”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about the torn dress and the difficulty you’ve experienced with our team and pricing. That isn’t the service standard we aim to provide. We’d like to help resolve this quickly. If you can share your order number and any communication you’ve had with our Customer Care team, we’ll review your case and advise on the best option. Thank you for your patience and for giving us the chance to make this right.

Posted 3 weeks ago

“Speedy delivery, however the petite size 16 arrived without the tie belt. Disappointing, however I have returned it anyway as it was too big and am now considering the size 14.”

Helpful Report

Posted 1 month ago

Thanks for sharing your experience. We’re sorry the petite size 16 arrived without the tie belt and that the sizing isn’t meeting your expectations. It’s good to hear you’ve returned it, and we’ll take note of the missing belt issue to prevent it from happening again. If you need any further help please reach out to our Customer Care team

Posted 3 weeks ago

“Ordered a dress, boxed very damaged and could see £350 dress hanging out tissue paper inside -ordered this bag looked like it got fingerprints on and was very squashed -shoes that I ordered, one fit lovely, one was sewn tight -not very happy but got a full refund on all three items, and shop staff at Lincoln was very helpful and lovely.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about the condition your order arrived in and for the inconvenience this caused. It’s great to know the refund was processed and that our Lincoln team could help, but this isn’t the standard we aim for. We’ve shared your feedback about packaging, item condition, and fit with the relevant teams to help prevent this happening again. If you’d like to give us another try, we’re here to assist with a smoother experience.

Posted 3 weeks ago

“Appalling customer service Attempted several times to speak to an actual person about my missing order. The Live Chat does not work Phone lines are not open at the advertised times Hobbs held £200 of my money for 2 weeks & never once did a Hobbs employee speak to me or provide an explanation”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about the difficulties you’ve experienced with our customer support and the handling of your order. This is not the service standard we aim to provide, and we understand how frustrating it must be. We’re taking your comments about live chat, phone lines, and the £200 hold seriously. If you can share your order details to our customer care team right away we can look into resolving this as soon as possible. Thank you for bringing this to our attention. We value your feedback and are committed to addressing this.

Posted 3 weeks ago

“Love Hobbs ! But in this occasion I ordered this lovely dress but I was sent trousers! Which I've returned.”

Helpful Report

Posted 1 month ago

We’re really sorry to hear that you received trousers instead of the dress you ordered, and for any inconvenience this caused. This isn’t the experience we aim for, and we appreciate you letting us know. Please kindly reach out to our Customer Care team in order for us to assist further. Thank you for your patience and for bringing this to our attention.

Posted 3 weeks ago

“I had to return my purchase..a very light small parcel but was charged 22 57 shipping which is exorbitant .Last time I returned a similar parcel through the post office it cost far less!”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about the high shipping charge you faced on your return. That isn’t the experience we want for our customers, and we appreciate you bringing this to our attention. We’ll pass your feedback to the relevant team so we can review our return shipping costs and look for ways to improve. If you’d like, we can check any available alternatives or assistance for future returns. Thank you for taking the time to share your experience.

Posted 3 weeks ago

“unfortunately my parcel didn’t arrive on tim despite me paying additional p&p for a specific day”

Helpful Report

Posted 1 month ago

We’re very sorry your parcel didn’t arrive on time, especially after you paid for a specific-day delivery. This isn’t the experience we aim to provide, and we understand how frustrating it is when plans are disrupted. Please DM us your order number and the delivery date you requested so we can look into what happened with the carrier and see what options are available to make this right. Thank you for letting us know. We’ll use this to review our delivery processes and improve reliability.

Posted 3 weeks ago

“The frock smelt terrible . Must be the packaging”

Helpful Report

Posted 1 month ago

We’re very sorry to hear about the unpleasant smell you experienced with the frock and that packaging may have contributed to it. Thank you for letting us know. We’ll pass this to the relevant team to investigate and prevent recurrence. If you’d like, we can arrange a return just let us know and we’ll assist.

Posted 3 weeks ago

“I like a lot of dresses in Hobbs but I don’t understand the sizes . I wear 14/16 in all clothes but Hobbs dresses I have to have 18 , also the length is so long”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re sorry to hear that Hobbs dresses aren’t fitting as expected and that the length feels too long. We understand how frustrating this can be. We’ll pass your feedback on the sizing and length to the relevant teams so we can review and improve. If you’d like, you can explore size guidance or alternative fits with our team, and we’re happy to assist with returns where possible.

Posted 3 weeks ago

“Good style clothing, the material quality for items was better in the past.”

Helpful Report

Posted 1 month ago

Thanks for sharing your thoughts. We’re sorry to hear that you feel the material quality isn’t what it used to be. Your feedback is important, and we’ll pass this to the product team so we can review and improve. We appreciate your honesty and hope to restore your confidence in our pieces in the future.

Posted 3 weeks ago

“Decent looking clothes but too expensive in my opinion. Quality has been going down over the last 7 years.”

Helpful Report

Posted 1 month ago

Thank you for sharing your thoughts. We’re sorry to hear you find our clothes decent but overpriced and that you feel the quality has declined over time. Your feedback is important, and we’ll pass it to the relevant teams to review pricing and product quality so we can make improvements. We appreciate your continued support and hope to regain your trust in the future.

Posted 3 weeks ago

Hobbs is rated 4.4 based on 4,584 reviews