Hobbs Reviews

Name: Hobbs
Rating: 4.34

4.3 Rating 1,312 Reviews

84 %

of reviewers recommend Hobbs

4.3

Based on 1,312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The item did not arrive on time as Evri lost the item and then when they did I deliver to The incorrect house”

Helpful Report

Posted 2 weeks ago

“Very good quality of some of the items.”

Helpful Report

Posted 2 weeks ago

“I do not have any idea but i still waiting for an answer/ help from the customer services.”

Helpful Report

Posted 2 weeks ago

“Customer service Head Office is too elusive and cannot be easily contacted. "Delivery for collection at store" is unreliable, 3-5 working days became 9 working days, and I was told by the store that it must have been lost in transit. Then it turned up, just as I was about to cancel.”

Helpful Report

Posted 2 weeks ago

“On the whole, good”

Helpful Report

Posted 3 weeks ago

“Hoping that the refund process is a good experience”

Helpful Report

Posted 3 weeks ago

“Very helpful staff”

Helpful Report

Posted 3 weeks ago

“Not a great selection of in-store styles. I had to order online, which isn't ideal when paying nearly £250 for a dress. It arrived, folded into a small parcel bag - not a great shopping experience! 😔”

Helpful Report

Posted 3 weeks ago

“Delivery is slow when compared to other stores, customer services are not that great when there is an issue and refunds are slow to be paid. Products ordered recently are not as good as they used to be and the same uninspiring designs are rehashed year on year with different colours or patterns, which are often very frumpy.”

Helpful Report

Posted 3 weeks ago

“I’ve shopped at Hobbs regularly over many years. Usually the service, products etc are great. However, since my nearest Hobbs closed down, I decided to shop online rather than trekking to a different location. The service was very poor, delivery delayed and communication dire. I’m not confident that I’ll get what I order online in the future so may avoid it. However, eventually, I got my order after long ‘chats’ with ‘bots’ and the items met expectations. So at least the product is still good!”

Helpful Report

Posted 3 weeks ago

“Customer services will not respond to Whatsapp though they read message. Only respond to emails, promptly. I would have prefered no to refund faulty items but send new ones”

Helpful Report

Posted 3 weeks ago

“I am usually impressed with Hobbs but the way in which the sale dress arrived was very disappointing.”

Helpful Report

Posted 3 weeks ago

“I would have given 5 stars but two things happened. The day after I bought mine they were reduced. The return of the items took me all morning to sort. The items bought in store weren’t easy to return as apparently the online system doesn’t recognise the order code. I had to wait 24 hours for this to arrive.”

Helpful Report

Posted 3 weeks ago

“Clothes come up large and the store could not process the return of my online order which was annoying as had to go to post office”

Helpful Report

Posted 3 weeks ago

“I went to the merry hill branch and was served by a lady called Natalie and when I said I wanted to return one of the pairs of trousers I ordered she pulled a face and said oh .can I not return them and she said I don’t like returns … not very good customer service from a company that has excellenf quality items and would expect the same in your customer service”

Helpful Report

Posted 3 weeks ago

“Hobbs are very helpful and refund was very quickly processed”

Helpful Report

Posted 3 weeks ago

“Please see above .”

Helpful Report

Posted 3 weeks ago

“Love Hobbs clothing but the new returns process (no in store option for EU online orders) is expensive and unwieldy”

Helpful Report

Posted 3 weeks ago

“First time shopping with Hobbs online. Product was as described and expected. Packing was a let down.”