Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,587 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Dresses are often nicely shaped and fit well but I did not like the fabric of my recent purchase. I also think a lot of the colours used by Hobbs are dark or neutral. There aren't many bright or Jewelly colours.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback. We’re really pleased to hear you’ve found our dresses well-shaped and flattering, but we’re sorry that the fabric of your recent purchase wasn’t to your liking. We also appreciate your comments on our colour range, feedback like yours is really helpful as we continue to develop future collections. We understand the appeal of brighter, more jewel-toned colours and will be sure to share your thoughts with our design team for consideration. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Just disappointed with customer service.”

Helpful Report

Posted 5 months ago

Hi Brigid, Thank you for your feedback, we’re really sorry to hear that you were disappointed with our customer service. This isn’t the level of care we aim to provide, and we understand how frustrating this must have been. We’d really appreciate the opportunity to look into what went wrong and see how we can make things right. If you’re open to it, please feel free to get in touch with us directly with a few more details, and we’ll do our best to assist you. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Historically good quality compared with most fashion brands .”

Helpful Report

Posted 6 months ago

Hi Jacinta, Thank you for your feedback, we really appreciate your kind words about our quality. We’re proud of the standards we aim to maintain, so it means a lot to hear that this has been your experience over time. We’re always working to ensure our pieces continue to meet those expectations. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Clothes are nice but coats that are not tweed attract fluf like a magnet. I do love their tweed, velvet and other no need to iron fabrics.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback, we’re really pleased to hear how much you love our tweed, velvet, and easy-care fabrics! We’re sorry to hear you’ve had issues with fluff on some of our other coats. Certain fabrics can be more prone to attracting lint, and we understand how frustrating that can be when you’re wearing them day to day. Your comments are really helpful, and we’ll be sure to share them with our product team as we continue to review our fabric choices and finishes. In the meantime, if you ever need advice on care or would like help finding styles with similar low-maintenance fabrics, our customer support team is always happy to help. Thank you again for your thoughtful feedback. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Hobbs used to fit me well when the cut was narrower over the hips and the lengths longer , but now I struggle to find anything that truley fits and flatters (size 12 and 5'6").”

Helpful Report

Posted 6 months ago

Hi Anne, Thank you for taking the time to share your feedback. We’re really sorry to hear that our recent styles haven’t been fitting as well as they used to. We understand how frustrating it can be when a brand you’ve relied on changes its fit, especially when it comes to proportions like hip width and length, which make such a difference to how flattering a piece feels. Your comments are incredibly valuable, and we’ll be sure to share them with our design team as we’re always reviewing and refining our fits. In the meantime, if you’d like any help finding styles that may better suit your preferences, our customer support team would be more than happy to assist. We truly appreciate your loyalty and hope we can help you find something you feel great in again. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Very disappointed in fit of boots”

Helpful Report

Posted 6 months ago

Hi Linda, Thank you for your feedback, we’re really sorry to hear you were disappointed with the fit of the boots. We know how important both comfort and fit are, and it’s frustrating when something doesn’t feel right. I do hope that the returns process was quick and easy. We appreciate you taking the time to share your experience. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Usually very good but not on this occasion”

Helpful Report

Posted 6 months ago

Hi Karen, Thank you for your feedback and for your continued support. We’re really sorry to hear that this particular experience didn’t meet the standard you’ve come to expect from us. We truly value your loyalty, so it’s disappointing to know we let you down on this occasion. If you’d be open to sharing a bit more about what went wrong, we’d really appreciate the opportunity to look into it and make things right. We hope to provide you with the great experience you’re used to next time. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Hobbs was let down by: The delivery. Box was just chucked on the front doorstep, bell not rung, no attempt to leave in requested safe place. Box split and wet. The return. Took the coats to Covent Garden store, one was refunded the other could not be found on the system so I had to take it home, pack it up, take it to the post office and now have to wait for my refund. Shop staff very helpful and polite.”

Helpful Report

Posted 6 months ago

Hi Diana, Thank you for taking the time to share your experience. We’re really sorry to hear about the issues with your delivery. Your parcel should never have been left in that condition or without following your delivery instructions, and we completely understand how disappointing that must have been, especially with the damage caused. We’re also sorry for the inconvenience you experienced with your return. While we’re glad to hear our store team were helpful and polite, it’s frustrating that one of your items couldn’t be processed in-store, leading to extra time and effort on your part. That’s certainly not the seamless experience we aim to provide. We appreciate you highlighting this, and we’ll be sharing your feedback with both our delivery partners and returns team to help improve our service. Thank you again for your patience and understanding. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Purchase process very easy. I am holding judgement on their returns as I am still awaiting notifications and refund( returned by Royal Mail 6 days ago)”

Helpful Report

Posted 6 months ago

Hi Christina, Thank you for your feedback, we’re really pleased to hear you found the purchase process easy! We appreciate your patience regarding your return, and we can confirm that your refund has now been processed. We’re sorry for the delay in communication while this was being completed, and we understand how important timely updates are. If there’s anything further we can help with, please don’t hesitate to get in touch, we’re always here to help. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Used to purchase lots of things from Hobbs, especially for work over several years and all seasons. Really a trustworthy brand although I find the casual ranges are a bit frumpy, old fashioned and overpriced.”

Helpful Report

Posted 6 months ago

Hi Margaret, Thank you for your continued support over the years, it really means a lot to us. We’re pleased to hear you’ve found us to be a trustworthy brand, especially for your workwear. At the same time, we appreciate your honest feedback about our casual ranges. Style and value are incredibly important to us, and we’re always working to evolve our collections to better reflect our customers’ expectations. Your comments have been noted and will be shared with our design team as we continue to develop future ranges. We hope we can surprise you with something that feels more in line with your style next time you shop with us. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I have given you a 3* because of your customer service. I have been waiting for over 2 days to obtain a return address label. Used your website to do this without success. Contacted via email, this was supposed to be sent to my email, never arrived-very disappointing”

Helpful Report

Posted 6 months ago

Hi Christine, Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it must be to wait for a return label, especially after trying multiple ways to request it. This isn’t the level of service we aim to provide, and we apologise for the delay and inconvenience caused. I can see that this has now been resolved for you. Thank you for your patience, and for highlighting this issue so we can improve our service. Kind regards, Hobbs Customer Care

Posted 1 month ago

“I just wanted to raise the issue that there was a security tag still attached to one of the dresses in this order (Frankie jersey dress). This meant that I had to make a special journey into the Hobbs shop to have it removed. This was extremely frustrating, since I had bought the dress to wear for a particular meeting. That said, the Hobbs staff in the shop were very helpful.”

Helpful Report

Posted 6 months ago

Hi Serena, Thank you for bringing this to our attention, and we’re really sorry for the inconvenience this caused. We understand how frustrating it must have been to make an extra trip to the shop, especially when you had planned to wear the dress for a specific meeting. This certainly isn’t the standard we aim for, and we’ll be addressing this with our team to help ensure it doesn’t happen again. That said, we’re glad to hear our in-store staff were able to assist you and resolve the issue quickly. We truly appreciate your feedback and hope to provide you with a much smoother experience next time. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Very good quality of some of the items.”

Helpful Report

Posted 6 months ago

Hi Sunil, Thank you for your feedback! We're really pleased to hear that you found some of our items to be of very good quality. If there’s anything we can do to make your experience even better across all our products, we’d love to hear your thoughts. We hope to see you again soon! Kind regards, Hobbs Customer Care

Posted 1 month ago

“I do not have any idea but i still waiting for an answer/ help from the customer services.”

Helpful Report

Posted 6 months ago

Hi Verda, Thank you for your feedback. We’re really sorry to hear that you’re still waiting for a response from our customer service team, that’s certainly not the experience we want for our customers. We understand how frustrating it can be not to receive timely support, and we’d like to help get this resolved as quickly as possible. Please feel free to reach out to us here if you require assistance still: https://www.hobbs.com/contact-us.html Thank you for your patience, and we appreciate the opportunity to put this right. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Customer service Head Office is too elusive and cannot be easily contacted. "Delivery for collection at store" is unreliable, 3-5 working days became 9 working days, and I was told by the store that it must have been lost in transit. Then it turned up, just as I was about to cancel.”

Helpful Report

Posted 6 months ago

Hi Hilary, Thank you for taking the time to share your experience. We’re really sorry to hear about the difficulty you had contacting our Customer Service team and the delays with your order, this is not the level of service we aim to provide. We understand how frustrating it must have been to be told your item may have been lost, only for it to arrive later, especially after such a long wait. Your feedback highlights areas we clearly need to improve, both in communication and in the reliability of our delivery timelines. We appreciate you bringing this to our attention and will be sharing your comments with the relevant teams. If there’s anything further we can do to support you or follow up on your experience, please don’t hesitate to reach out. Kind regards, Hobbs Customer Care

Posted 1 month ago

“On the whole, good”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback! We're glad to hear that your overall experience was a good one. If there’s anything we could do to make it even better next time, we’d love to hear your thoughts. We hope to welcome you again soon! Kind regards, Hobbs Customer Care

Posted 1 month ago

“Hoping that the refund process is a good experience”

Helpful Report

Posted 6 months ago

Hi Kate, Thank you for your feedback, and apologies for the delayed response. We completely understand how important a smooth and reliable refund process is, and we truly hope your experience met your expectations. If there’s anything that didn’t go as planned or if you still need assistance, please don’t hesitate to get in touch, we’d be more than happy to help. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Very helpful staff”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your kind words! We're really glad to hear that you found our staff helpful. We’ll be sure to pass along your feedback to the team, it means a lot to us. We look forward to welcoming you again soon! Kind regards, Hobbs Customer Care

Posted 1 month ago

“Not a great selection of in-store styles. I had to order online, which isn't ideal when paying nearly £250 for a dress. It arrived, folded into a small parcel bag - not a great shopping experience! 😔”

Helpful Report

Posted 6 months ago

Hi Susan, Thank you for sharing your experience. We’re sorry to hear that the in-store selection didn’t meet your expectations and that ordering online wasn’t ideal for you. We also apologise that your dress arrived folded in a small parcel bag, this is not the premium experience we aim to provide, especially for higher-value items. Your feedback about both the in-store range and packaging has been shared with our teams so we can continue to improve the shopping experience. We appreciate you taking the time to let us know and hope future orders will offer a smoother experience. Kind regards, Hobbs Customer Care

Posted 2 months ago

“Delivery is slow when compared to other stores, customer services are not that great when there is an issue and refunds are slow to be paid. Products ordered recently are not as good as they used to be and the same uninspiring designs are rehashed year on year with different colours or patterns, which are often very frumpy.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your honest feedback. We’re sorry to hear that your recent experience with delivery, customer service, and refunds did not meet your expectations. We understand how frustrating delays and slow responses can be, and we appreciate you bringing this to our attention. We also take your comments about product quality and design seriously. Feedback like yours helps our teams review both our styles and seasonal collections, so we can continue to improve and offer products that our customers find fresh and inspiring. We truly appreciate your time in sharing this and hope we can provide a better experience for you in future orders. Kind regards, Hobbs Customer Care

Posted 2 months ago

Hobbs is rated 4.4 based on 4,587 reviews