Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,594 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Français

Svenska

Español

“Customer service could be better.”

Helpful Report

Posted 6 months ago

Hello there, I’m sorry to hear that our customer service wasn’t up to standard. This isn’t the experience we aim for. I’ll pass your feedback to our team so we can review and improve our service going forward.

Posted 4 months ago

“Always a good service, although Hobbs now seem to cater for the taller women, which leaves a 5'4" woman needing to have alterations.”

Helpful Report

Posted 6 months ago

Hello there, Thank you for sharing your feedback, Christine. I’m sorry to hear that the fit wasn’t ideal for you and that the taller sizing has created an issue with alterations. We appreciate you bringing this to our attention. I’ll pass your comments to our product and fit teams so we can review and improve consistency across sizes. If there’s anything else you’d like to share or if you’d like help finding alternatives that suit you better, please let us know.

Posted 4 months ago

“Decent quality clothes if a little dated.”

Helpful Report

Posted 6 months ago

Hello there, Thank you for sharing your feedback. We’re glad you find some value in our clothes, though we’re sorry to hear you feel they’re a touch dated. We’ll pass your thoughts to our design team to consider for future collections.

Posted 4 months ago

“Can usually find a style that suits me”

Helpful Report

Posted 6 months ago

Hello there, Thank you for sharing your thoughts. We’re glad you usually find a style that suits you. If there’s anything specific we can help you with or if you’d like recommendations to match your preferences, please let us know and we’ll pass your feedback to our team.

Posted 4 months ago

“Helpful staff. Develop a jacket that is more bolero style, off the hips, and short to the waist please with a little more room to move the arms.”

Helpful Report

Posted 6 months ago

Hello there, Thank you for sharing your thoughts. I appreciate your suggestion about developing a jacket in a bolero style, with shorter length and more arm room. I’ll pass your feedback to our product team so they can consider this when planning future designs. If there’s anything else you’d like to add or if you’d like help finding a current item that fits your preferences, please let us know.

Posted 4 months ago

“The courier has let you down but this remains the responsibility of Hobbs”

Helpful Report

Posted 6 months ago

Hello there, I’m really sorry to hear about the courier issue and that it affected your experience. While the delivery is managed by our courier partners, Hobbs takes responsibility for ensuring your items reach you in good condition and on time. We appreciate the feedback and will pass this onto our team.

Posted 4 months ago

“Usually fine but not all of order received yet”

Helpful Report

Posted 6 months ago

Hello there, Thank you for letting us know. I’m sorry to hear that not all of your order arrived together. I can see this has now been resolved for you and appreciate your patience.

Posted 4 months ago

“The jumper arrived fairly quickly, service good, but I feel value for money is poor.”

Helpful Report

Posted 6 months ago

Hello there, Thank you for taking the time to share your feedback. I’m glad to hear the jumper arrived quickly and that you found our service satisfactory, though I’m sorry to hear you feel the value for money isn’t right. I’ll pass your comments about value and pricing to our team so we can review and look for ways to improve the overall value of the product range. If there’s anything specific you’d like us to consider or any other details you want to share, please let us know.

Posted 4 months ago

“Ordered online but didn’t receive any delivery update until I contacted Hobbs through chat, that’s below expectation. Then when I received the coat it was just wrapped with one Hobbs branded tiny paper without hanger, no plastic wrap and that’s it inside a non-waterproof paper bag! Could u imagine that’s how an expensive wool coat be wrapped and delivered? Not for me! I am disappointed with the packing. Seems like I have ordered an £10 item!”

Helpful Report

Posted 6 months ago

Hello there, I’m really sorry to hear about the lack of delivery updates and the poor packaging your wool coat arrived in. That’s not the experience we want for our customers, especially for a premium item, and I completely understand your disappointment. I’ll pass your feedback to our delivery and packaging teams so this can be reviewed and improvements can be made to prevent this in the future.

Posted 4 months ago

“Hobbs sizing is going all wrong these days!”

Helpful Report

Posted 6 months ago

Hello there, Thank you for sharing your feedback about Hobbs sizing. I’m sorry to hear it’s felt off recently. I’ll pass your comments to our product team to review sizing options and ensure consistency across styles so we can improve this for all customers.

Posted 4 months ago

“Hobbs delivery of thsi order was chaotic. four items in four packages from twocouriers on three days. Evri just chucking parcels in the doorstep and leaving them without evening ringing a doorbell,”

Helpful Report

Posted 6 months ago

Hello there, I’m really sorry to hear this order experienced such a chaotic delivery with multiple couriers and parcels left on the doorstep without a ring or a chance to confirm receipt. That’s not the service level we aim for, and I understand how frustrating this must have been. I’ll pass your feedback to our delivery team to review the process and courier handling to prevent this from happening again.

Posted 4 months ago

“Disappointed that I am waiting for the bag so that is why I have given Hobbs a 3 star. Never had a problem with delivery before so hopefully just a minor blip.”

Helpful Report

Posted 6 months ago

Hello there, I'm really sorry to hear about the delay with your Hobbs bag. That isn’t the experience we aim for, and I understand how frustrating a waiting period can be. I'm truly sorry to see the bag was missing in transit and that we had to refund you. We truly appreciate your patience and understanding.

Posted 4 months ago

“Waited over 2cweejs for delivery and had to chase up via chat. Not what I ecpect from Hobbs very disappointed and now some reluctance to order on line again.”

Helpful Report

Posted 6 months ago

Hello there, I’m really sorry to hear about the long delivery wait and having to chase via chat. That isn’t the experience we aim for, and I understand how disappointing this must have been. I’ll pass your comments to our delivery and customer care teams to review what happened and how we can prevent this in future.

Posted 4 months ago

“Sadly, Hobbs use Evri for delivery of online orders and the parcel was not delivered to me but was left dumped in a local street, with a false 'delivered' notification sent by email. I only received it through sheer luck - a passer-by posted a picture of it on social media that my friend happened to see and tell me about. I would recommend this coat strongly but I would equally strongly advise against online orders until a different, more reliable delivery service are used. Evri's well known very poor reliability and service do not reflect well on Hobbs' reputation for quality clothing. I have attempted to bring the above to the attention of Hobbs' customer service but have had no response.”

Helpful Report

Posted 6 months ago

Hello there, I’m really sorry to hear about the failed delivery and the false tracking update. That isn’t the standard we expect from our delivery partners, and I understand how frustrating this must be. I’ll pass your comments to our delivery and customer service teams so this can be reviewed and we can take steps to prevent it from happening again. If you’d like us to assist further with your order, please let us know and we’ll be happy to help.

Posted 4 months ago

“I love the brand, the colors, the fit and the quality, but I had always bought when I travelled to London. This was the first time buying online and I never got an explanation why my order was cancelled. I also couln’t find a clear way to communicate with the brand to ask why (if it was because this coat was terminated, I could have ordered another model, but I decided not to try online again)”

Helpful Report

Posted 6 months ago

Hello there, I'm sorry to hear about the online order cancellation and the lack of clear communication. I’ll pass your feedback to our team to investigate why this happened and to improve our contact options so you don’t feel left in the dark. If you’d like, I can help check availability for other models or assist with placing a new order.

Posted 4 months ago

“Ordered on click and collect to Leeds store and everything was perfect”

Helpful Report

Posted 6 months ago

Hello there, Thank you for taking the time to leave a review. We’re glad your click and collect experience at the Leeds store went smoothly. If there’s anything else you’d like us to improve or any feedback you want us to pass on to the team, please let us know.

Posted 4 months ago

“Not enough petite styles”

Helpful Report

Posted 6 months ago

Hello there, Thank you for sharing your feedback. I’m sorry to hear that you’re finding the petite styles limited. I understand how important it is to have options that fit well. I’ll pass your comments to our product team so we can review petite sizing and range to better serve customers like you.

Posted 4 months ago

“When I ordered my scarf , I asked for it to be in a gift box with a message, I was really disappointed when the scarf turned up in a massive box, no message, not as special as I would have hoped. I contacted the company, and all I got was we will respond, that never happened”

Helpful Report

Posted 6 months ago

Hello there, I’m sorry to hear your scarf didn’t arrive as a gift with a message and in the expected packaging. That isn’t the experience we want for our customers, and I understand why you’d be disappointed. I’ll pass your feedback to our team to review our gift options and ensure communication and packaging align with what’s promised. Thank you for letting us know, and again I’m sorry for the frustration this caused.

Posted 4 months ago

“Very disappointed. This cardigan was originally £59 then reduced to £45 and now it is £35. Why so many reductions ? As a valued Hobbs shopper I was annoyed at this price drop . Just wondering is the material of good quality..”

Helpful Report

Posted 6 months ago

“Have always bought my boots from Hobbs - so disappointing”

Helpful Report

Posted 6 months ago

Hobbs is rated 4.4 based on 5,594 reviews