Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,619 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Historically good quality compared with most fashion brands .”

Helpful Report

Posted 4 months ago

“Clothes are nice but coats that are not tweed attract fluf like a magnet. I do love their tweed, velvet and other no need to iron fabrics.”

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Posted 4 months ago

“Hobbs used to fit me well when the cut was narrower over the hips and the lengths longer , but now I struggle to find anything that truley fits and flatters (size 12 and 5'6").”

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Posted 4 months ago

“Very disappointed in fit of boots”

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Posted 4 months ago

“Usually very good but not on this occasion”

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Posted 4 months ago

“Hobbs was let down by: The delivery. Box was just chucked on the front doorstep, bell not rung, no attempt to leave in requested safe place. Box split and wet. The return. Took the coats to Covent Garden store, one was refunded the other could not be found on the system so I had to take it home, pack it up, take it to the post office and now have to wait for my refund. Shop staff very helpful and polite.”

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Posted 4 months ago

“Purchase process very easy. I am holding judgement on their returns as I am still awaiting notifications and refund( returned by Royal Mail 6 days ago)”

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Posted 4 months ago

“Used to purchase lots of things from Hobbs, especially for work over several years and all seasons. Really a trustworthy brand although I find the casual ranges are a bit frumpy, old fashioned and overpriced.”

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Posted 4 months ago

“I have given you a 3* because of your customer service. I have been waiting for over 2 days to obtain a return address label. Used your website to do this without success. Contacted via email, this was supposed to be sent to my email, never arrived-very disappointing”

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Posted 4 months ago

“I just wanted to raise the issue that there was a security tag still attached to one of the dresses in this order (Frankie jersey dress). This meant that I had to make a special journey into the Hobbs shop to have it removed. This was extremely frustrating, since I had bought the dress to wear for a particular meeting. That said, the Hobbs staff in the shop were very helpful.”

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Posted 4 months ago

“Very good quality of some of the items.”

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Posted 4 months ago

“I do not have any idea but i still waiting for an answer/ help from the customer services.”

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Posted 4 months ago

“Customer service Head Office is too elusive and cannot be easily contacted. "Delivery for collection at store" is unreliable, 3-5 working days became 9 working days, and I was told by the store that it must have been lost in transit. Then it turned up, just as I was about to cancel.”

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Posted 4 months ago

“On the whole, good”

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Posted 4 months ago

“Hoping that the refund process is a good experience”

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Posted 4 months ago

“Very helpful staff”

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Posted 4 months ago

“Not a great selection of in-store styles. I had to order online, which isn't ideal when paying nearly £250 for a dress. It arrived, folded into a small parcel bag - not a great shopping experience! 😔”

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Posted 4 months ago

Hi Susan, Thank you for sharing your experience. We’re sorry to hear that the in-store selection didn’t meet your expectations and that ordering online wasn’t ideal for you. We also apologise that your dress arrived folded in a small parcel bag, this is not the premium experience we aim to provide, especially for higher-value items. Your feedback about both the in-store range and packaging has been shared with our teams so we can continue to improve the shopping experience. We appreciate you taking the time to let us know and hope future orders will offer a smoother experience. Kind regards, Hobbs Customer Care

Posted 3 weeks ago

“Delivery is slow when compared to other stores, customer services are not that great when there is an issue and refunds are slow to be paid. Products ordered recently are not as good as they used to be and the same uninspiring designs are rehashed year on year with different colours or patterns, which are often very frumpy.”

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Posted 4 months ago

Hi there, Thank you for your honest feedback. We’re sorry to hear that your recent experience with delivery, customer service, and refunds did not meet your expectations. We understand how frustrating delays and slow responses can be, and we appreciate you bringing this to our attention. We also take your comments about product quality and design seriously. Feedback like yours helps our teams review both our styles and seasonal collections, so we can continue to improve and offer products that our customers find fresh and inspiring. We truly appreciate your time in sharing this and hope we can provide a better experience for you in future orders. Kind regards, Hobbs Customer Care

Posted 3 weeks ago

“I’ve shopped at Hobbs regularly over many years. Usually the service, products etc are great. However, since my nearest Hobbs closed down, I decided to shop online rather than trekking to a different location. The service was very poor, delivery delayed and communication dire. I’m not confident that I’ll get what I order online in the future so may avoid it. However, eventually, I got my order after long ‘chats’ with ‘bots’ and the items met expectations. So at least the product is still good!”

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Posted 4 months ago

Hi there, Thank you for sharing your experience and for your loyalty over the years. We’re really pleased to hear that you were happy with the products themselves, but we’re very sorry for the delays and the frustration caused by the online ordering process. We understand how disappointing it can be when delivery and communication fall short of expectations, and your feedback about the difficulties with automated support is very valuable. We will share this with our team as we continue to improve our online service and communication. We truly appreciate you taking the time to let us know, and we hope future online orders will provide the smooth, reliable experience you expect. Kind regards, Hobbs Customer Care

Posted 3 weeks ago

“Customer services will not respond to Whatsapp though they read message. Only respond to emails, promptly. I would have prefered no to refund faulty items but send new ones”

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Posted 4 months ago

Hi there, We’re very sorry for the frustration you’ve experienced with contacting our customer service team via WhatsApp. We understand how inconvenient it can be when messages aren’t responded to as expected, and we appreciate your preference for a replacement rather than a refund. Your feedback is important and will be shared with our team as we continue to improve how we handle customer communications and faulty items. Thank you for bringing this to our attention, and we’re sorry again for the inconvenience caused. Kind regards, Hobbs Customer Care

Posted 3 weeks ago

Hobbs is rated 4.4 based on 3,619 reviews