Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,594 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I never got the dress as yodel lost it in transit , Have ordered a jumpsuit we will see if yodel can deliver that !”

Helpful Report

Posted 5 months ago

Hi Sallyann, We’re sorry to hear your dress was lost in transit by Yodel. This isn’t the service we expect. We’ve noted your feedback and will pass it on to our delivery team to prevent this happening again. If you’d like help with the jumpsuit or any further assistance, please let us know your order number and we’ll assist promptly. Kind regards, Team Hobbs

Posted 4 months ago

“I would have liked to known the percentage of cashmere in jumper as it is merino wool and cashere.”

Helpful Report

Posted 5 months ago

Hello there, Thank you for sharing your feedback, Pauline. I’m sorry we didn’t have the information you were looking for regarding the jumper’s material composition. I understand how important transparency about fabric content is, especially when blends like merino wool and cashmere are involved. I’ve passed your comment to our product team to ensure details about fabric blends are readily available in future product descriptions.

Posted 4 months ago

“Shoes arrived quick but were defective. Good size etc but had to return and order replacement. Hobbs gave me free return label as the shoes were damaged however they wouldn't refund delivery for the second pair. Essentially had to pay delivery fee twice even though it wasn't my fault the first pair had to be returned.”

Helpful Report

Posted 5 months ago

Hello there, I’m really sorry to hear your Hobbs order arrived defective and that the delivery costs for the replacement were not clearly resolved. That isn’t the experience we aim for, and I understand your frustration. I’ll pass your comments to our support and logistics teams so this can be reviewed and addressed to prevent it from happening again. If you’d like, please reach out to us so we can arrange a refund for the delivery charge.

Posted 4 months ago

“The cut of this dress is very flattering, but, at 5' 5" in height, it was almost touching the floor. Shame - on the model it was mid calf!”

Helpful Report

Posted 5 months ago

Hi there, We’re sorry to hear the dress length didn’t work as expected and that it was longer than you hoped. We’ve noted your feedback and will pass it on to the product and styling teams. Kind regards, Team Hobbs

Posted 4 months ago

“Disappointed with fabric quality of dresses Belt too big Myra dress delivered without belt”

Helpful Report

Posted 5 months ago

Hello there, I’m sorry to hear about the fabric quality, the belt being too big, and the dress arriving without the belt. This isn’t the standard we aim for, and I completely understand your frustration. I’ll pass your comments to our product team for review to prevent this from happening again. Kind regards, Team Hobbs

Posted 4 months ago

“Samantha Petite Dress”

Helpful Report

Posted 5 months ago

Hi Sandra! Thank you for taking the time to leave us a 3-star review — we truly appreciate your feedback. If there’s anything specific that could have made your experience better, we’d love to hear more so we can continue improving.

Posted 4 months ago

“Ordered only to be told a few days later it was out of stock. Very disappointed.”

Helpful Report

Posted 5 months ago

Hello there, I’m really sorry to hear your order was out of stock after you were told it would be available. That’s disappointing and not the experience we want. I’ll pass your feedback to our stock team to improve communications and stock updates to prevent this in the future.

Posted 4 months ago

“Love love these pumps but they are a tad too small. Think I had to return. So wish they came in a half size bigger. So sad.”

Helpful Report

Posted 5 months ago

Hello there, I’m really sorry to hear the Hobbs pumps felt a bit small. We understand how disappointing it can be when a size doesn’t fit quite right. If you’d like, I can check suggest alternatives that run a bit larger. I’ll also pass your feedback to our product team so we can review sizing consistency.

Posted 4 months ago

“Usually good service.”

Helpful Report

Posted 5 months ago

Hello there, I’m sorry to hear your Hobbs experience didn’t meet expectations this time. We aim for consistently good service, and I understand how disappointing that can be. I’ll pass your comments to our team so we can review and address any gaps to prevent this in the future.

Posted 4 months ago

“Absolutely love the design of these shose and the size of the heels. Unfortunately they are not comfortable/feel very hard (so I felt I'd suffer if I tried to wear them). This is really unfortunate.”

Helpful Report

Posted 5 months ago

“The delivery service used to be fab but over the last year it’s very slow”

Helpful Report

Posted 5 months ago

Hi there, Thanks for your review. We’re sorry the delivery has slowed down recently. We are constantly working with our couriers to ensure prompt delivery and if you’d like us to look into a specific order or help with any future order, please share your order details and we’ll assist promptly.

Posted 5 months ago

“Very slow to refund money when returning goods.”

Helpful Report

Posted 5 months ago

Hi there, Thanks for your review. We’re sorry the refund took longer than expected. If you’d like us to look into your refund or help with a return, please let us know and we’ll assist you promptly.

Posted 5 months ago

“I know the boots would have been perfect - I own lots of Hobbs footwear - but they arrived too late for me to collect for the event I wanted them for sadly”

Helpful Report

Posted 5 months ago

Hi Nicola, Thanks for your review. We’re sorry the boots arrived too late for your event. If you’d like help with a return or future delivery options to avoid delays, please let us know and we’ll assist you promptly.

Posted 5 months ago

“The standard of Hobbs , in my opinion, has gone down.”

Helpful Report

Posted 5 months ago

Hi Barbara, thanks for your feedback. We’re sorry to hear you feel the standard has declined. I can see that you have returned your order , but please do get back in touch if you need further assistance. Kind regards, Team Hobbs

Posted 5 months ago

“I like Hobbs clothing & have many dresses, a jacket, shoes, handbags & a belt & all good quality. The website for ordering is easy to use but could be better with actual garment measurements for each piece of clothing which would help prevent returned goods.”

Helpful Report

Posted 5 months ago

Hi Louise, thanks for your review. We're glad you like the quality, and we appreciate your suggestion about garment measurements—I'll pass this to our product team for consideration. If you need any further help, please let us know. Kind regards, Team Hobbs

Posted 5 months ago

“I returned the dress to a store last week and still haven’t had a refund to my account - the dress was lovely but didn’t fit me and would have needed a seamstress to shorten”

Helpful Report

Posted 5 months ago

Hi there, thanks for your feedback. We’re sorry to hear you’re still awaiting a refund. Looking at your order return, I can see a refund has been processed. If you assistance , please do get back in touch with our Customer Care Team. Kind regards, Team Hobbs

Posted 5 months ago

“Lovely quality but pattern on dress not in great place so looked quite odd when on. Maybe because I am only 5ft 3in though!”

Helpful Report

Posted 5 months ago

Hi Sue, thanks for your review. We’re glad you liked the quality, and we’re sorry the pattern placement didn’t work on you. I hope you find another dress that suits you perfectly. Kind regards, Team Hobbs

Posted 5 months ago

“Funny shape”

Helpful Report

Posted 5 months ago

Hi Christine, thanks for your review. I am sorry to hear that the Daphne Wool Skirt was not a good fit on you. I do hope that you find another more suitable skirt that fits perfectly. Kind regards, Team Hobbs

Posted 5 months ago

“Your service and quality is very good but the colour was diffrent from the picture so I returned the jacket . And waiting for a refund .”

Helpful Report

Posted 5 months ago

Hi Jacqueline, thanks for your review. We’re glad you found the service and quality good, and we’re sorry the colour differed from the picture and that you had to return the Elize Textured Jacket. We’ll look into the colour accuracy and if you need any help with the refund status, please contact us. Kind regards, Team Hobbs

Posted 5 months ago

“Colour of coat not like pi ture and box arrived very damaged with dpd”

Helpful Report

Posted 5 months ago

Hi Catriona, thanks for your review. We’re sorry the Bhavina Wool Blend Coat colour wasn’t as expected and that the box arrived damaged. I can see that we have refunded your order for you, if you need further assistance please do contact our Customer Care Team. Kind regards, Team Hobbs

Posted 5 months ago

Hobbs is rated 4.4 based on 5,594 reviews