Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 4,591 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 4,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Rating is for the online ordering system not in-store.”

Helpful Report

Posted 6 months ago

Thank you for your feedback regarding our online ordering system. We're sorry to hear that your experience wasn’t as smooth as we aim for. Your comments are important to us. If you wish to reach out to us directly, please go through the link below. https://www.hobbs.com/contact-us.html

Posted 6 months ago

“V slow to acknowledge returns., and even slower to refund. Disappointing- other websites can do it far far quicker!”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience, Jill. We're truly sorry to hear about the delays with your return and refund process. We understand how frustrating this can be, especially when it comes to refunds. It looks like your refund has since been processed for you without further delay. Your feedback is invaluable, and I look forward to your next purchase which will be a much smoother journey.

Posted 6 months ago

“Delivery takes too long in comparison to other retailers , still not had a tracking number over a week since purchased.”

Helpful Report

Posted 6 months ago

Thank you for your feedback, and we're so sorry to hear that you experienced delays with your delivery. We understand how important timely shipping is. It looks like your order has since been delivered successfully, which is fantastic to see! We appreciate your patience and are determined to provide a better experience in the future.

Posted 6 months ago

“Hobbs dresses are usually very good and I have been satisfied with quality and fit in the past. This dress was an exception in its very poor fit and style particularly the neckline.”

Helpful Report

Posted 6 months ago

Thank you so much for your feedback, Brenda. We're sorry to hear that this dress didn't meet your expectations in terms of fit and style. We strive for quality in all our designs, and your comments will help us make improvements. We appreciate you taking the time to share your experience with us, and we hope you will find something else you love with us in the future.

Posted 6 months ago

“1 attempted delivery with no prior information Then text to say delivered and it wasn’t! On the next day, today”

Helpful Report

Posted 6 months ago

Thank you for bringing this to our attention, Anita. We're very sorry to hear about the confusion with your delivery and understand how frustrating this must be. It is great to see that our lovely Customer Care Team have since been able to resolve this for you directly. Your feedback is invaluable in helping us improve, and we appreciate your understanding.

Posted 6 months ago

“I’ve had a very poor experience from start to finish. Ordering process was rubbish with many complications. I asked customer service for help and they all gave mismatch information. After a few weeks of email ping pong I finally managed to order. And now the order is missing and has never arrived. Back to email ping pong again now. Total sham! The website doesn’t work either. 404 error to track your order. Sizes and information on garments are all wrong. Total lack of care for customers.”

Helpful Report

Posted 6 months ago

Thank you for sharing your recent experience with us. We’re so sorry to hear about the complications you faced during the ordering process and the issues with our service. I can see that your original gift card has since been refunded for you by our fantastic Customer Care Team. I hope you can find something else you love with us, whilst we work to restore your faith in Hobbs.

Posted 6 months ago

“As a luxury brand, you should be producing shoes that reflect the price point. People pay high prices partially for comfort, and that seems to be lacking. When customers complain about the comfort of shoes, you should take that into consideration as a luxury brand and try to compensate for it.”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback with us. We’re truly sorry to hear that you found our shoes lacking in comfort. As a luxury brand, we value customer feedback immensely and recognise the importance of comfort in our products. We are continuously working to enhance the quality of our offerings and your insights will certainly help us in this mission. We hope to restore your faith in our products with your next purchase.

Posted 6 months ago

“Rubbish support”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback with us, Claire. We’re really sorry to hear about your experience with our Customer Care Team. Our Team are reaching out to you directly today, to make sure your query is resolved as quickly as possible. We look forward to turning your experience around.

Posted 6 months ago

“I would have loved the dress but was sent a size 18 instead of an 8. To make matters worse there was no return label included in the package AND to finish customer services are only available from 9am - 1pm - not good customer service. So disappointing when over the years I have bought many things from Hobbs”

Helpful Report

Posted 6 months ago

Thank you for your review, Emma. We’re truly sorry to hear about the mix-up with your order and the missing return label. We understand how important it is to have reliable customer service, and we appreciate your loyalty to Hobbs over the years. It looks like you have been in touch with our amazing Customer Care Team, who have since been able to resolve this for you. We would love to restore your faith in us in the future.

Posted 6 months ago

Hobbs is rated 4.4 based on 4,591 reviews