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Hobbycraft Reviews

3.3 Rating 132 Reviews
52 %
of reviewers recommend Hobbycraft
Company Reviews Questions Metrics
3.3
Based on 132 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Email, Telephone
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Anonymous
Unverified Reviewer
“went to Greenford (west London) branch to buy artist's paint brushes. looked like the entire stock of them had been thrown in air and stuffed back into the display willy-nilly did not buy any”
Helpful Report
Posted 1 year ago
Sally Mcnicholas
Verified Reviewer
“I received part of my order put packaging in bin but when I've phoned about rest of order they were of no help. As I'm disabled I can't get to the shop to make purchases, thought online would be good. They have taken my money but I don't have all my purchases. Won't be shopping with them again”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Twice in the last few days I have tried ordering online/click and collect and for some reason, it just didn't work. Tried again this morning. I even phoned your customer service number, but they too couldn't help. In the end I gave up and cleared my basket of all my purchases. I am disappointed, but it doesn't matter.”
Helpful Report
Posted 2 years ago
Dorothy Hall
Unverified Reviewer
“Very disappointed with faux parsley fern and hanging foliage 2 .plus berry spray. Very small, expensive and poor quality. Parsley fern spray looks cheap and is held together by tape. Awful”
Helpful Report
Posted 2 years ago
Barry.
Unverified Reviewer
“My wife is physiologically addicted to the program. It's fantastic she has found an hobby in her retirement and it is most evident she immensely enjoys it. However, its driving me to disappear the manic handjestuerss ALL the time by most presenters. For heaven sake get them to put their hands on the table, preferabley supper glued if they encounter difficulties or just sit on them Kind regards and best wishes to them all, Barry.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“The thing that killed this purchase was the delivery option vasty over priced and extremely slow. I would expect a company of this size to have next day delivery as standard. Unfortunately I will be buying from Amazon in the future.”
Helpful Report
Posted 3 years ago
PW
Unverified Reviewer
“Bought a nice coastal paint by numbers set only a fiver. Don't bother. Colours of sky all wrong; more of a turquoise than blue indicated. Difficult to read the numbers as they are quite faint - you would need a magnifying glass for half of it. Also the paint brush poor quality. They should pay me to complete it!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“You know you will generally pay over the odds at Hobbycraft, and stock selection has gone downhill in 2020. That aside, packaging for delivery is not suitable to protect your purchases, meaning you get dented paperand card products. Ordered online only because of covid restrictions making trips to a shop harder for me. I would not under normal circumstances use this as it is a waste of money to lose a percentage of your purchase due to damage. Have contacted them to show problem.”
Helpful Report
Posted 4 years ago
L Walton
Unverified Reviewer
“I’m sorry to say I have given up on Hobbycraft. The card making products are all but non existent now. Not worth the petrol money.”
Helpful Report
Posted 4 years ago
Tracey
Unverified Reviewer
“This was my first time using this shop. They did not have three of the items I required. Three of the items I did purchase I was over charged for and had to go back for refund which cost me more in petrol. I did receive an apology as the items had been misplaced but out of pocket. Wont be going again to the northampton branch.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I bought a lino cutting set and am really disappointed with it. No written instructions just 4 small pictures on the back. I had to watch YouTube videos to learn how to set the tools up, how to print the design onto the Lino and how to do the paint rolling. Very poor quality for the money too.”
Helpful Report
Posted 5 years ago
Roza Stegeman
Verified Reviewer
“I made an order with hobbycraft online. The order should have arrived 8th Jan between 5 and 9. I have wasted 4 hours waiting and nobody came from their partner Hermes. Today I phoned hobbycraft customer service again. There was only 1 good employee John who got through to Hermes and asked where the parcel was. Other emloyees were rude and like robots. They just repeated that I should wait for the parcel. No further info or service. Even that my elderly mother was waiting outside with me didn't matter. Really really bad service, except John offcourse who did a good job and was friendly.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Flowers not that great and were very squished and flattened in the bag through post- . Think £2.99 delivery for light tiny paper artificial flowers is expensive . Would not buy from here again.”
Helpful Report
Posted 5 years ago
Alan
Verified Reviewer
“Purchased picture frame 40cm * 40cm. Glass required cleaning and found it to be very thin and with unusually sharp edges resulting in cuts to hand. I have previously framed all of our pictures with frames from other suppliers which had thicker glass and have never encountered this problem previously.”
Helpful Report
Posted 6 years ago
Hobbycraft is rated 3.3 based on 132 reviews
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