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Hobbycraft Reviews

3.3 Rating 129 Reviews

53 %

of reviewers recommend Hobbycraft

Company Reviews

3.3

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone

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Hobbycraft 1 star review on 28th October 2022

Hobbycraft 1 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find hobby craft to be generally overpriced and they dont have reviews of products on their website which would really help. I bought a £4 chalk pencil when altering a wedding dress. I didnt want to use anything else as I was worried they might mark the dress. The pencil was broken all the way through so when I sharpened it it kept breaking. It was also very overpriced. Waste of money.”

Posted 4 years ago

“Purchased an online order at 6:15 on a Thursday morn to be told via email it’ll be ready to collect from store the next day (Friday) Rang the store said it was on it’s way & they could see it with the courier could take until 8pm to get to them. I’ve then had to drive to the store with is 20 miles away to be told the parcel was lost & now wouldn’t be with me for another 3 days. Order cancelled as I needed it for the Weekend when it should have been here 😡😡”

Posted 4 years ago

“Flowers not that great and were very squished and flattened in the bag through post- . Think £2.99 delivery for light tiny paper artificial flowers is expensive . Would not buy from here again.”

Posted 4 years ago

“for nearly 3 months now my wife and I have been going in to the store nearly every week wanting to buy loose pick and mix beads as she loves making jewellery with them. But every time we go in there's never any beads. We ask when are you going to be getting your beads in but we just keep getting told "we don't know, maybe next week, I don't know"... or, "theres a supply chain problem, maybe next week" but then when we go back a week later it is still the same situation with no beads.”

Hobbycraft 1 star review on 28th October 2022

Posted 1 year ago

“Ordered a high priced item on tuesday (not that it should make any difference) for next day click and collect. Wednesday and the tracking said they hadn't even been given the parcel by the main depot. I rang twice that day and was told it would definitely be in store by the end of day even though I could quite clearly see via the tracking that it wouldnt be. Thursday strived and still no item or any updated tracking. Rang hobbycraft and they said they would send me another to my home address on a next day service. Friday arrives and no updated tracking and no parcel. I rang customer service again and they say they havent even sent the parcel from the main depot and would I like it delivered the next day? I asked for a refund and they said they wouldnt very able to give me my money back for eight days! They have already cost me money and I have now missed the deadline for my work as I don't have the tool I need. I do feel like covid is being used as an excuse, how can it be unprecedented a year later? And also do not make promises you cant keep. If you cant fulfill next day orders than simply dont offer them. I'm now finding it almost impossible to get my money back. Appalling service that has cause me alot of stress.”

Posted 3 years ago

“Terrible delivery and customer service. Placed an order with next day delivery, but it arrived three days later. Unfortunately, this arrived after the birthday party the order was placed for and so I enquired about a refund. The customer service was appalling. They did not acknowledge that the order arrived later than specified, despite my making this very clear in my email. Then, when I asked for a refund of the items, they said this was not possible. Yet, I am fully within my rights for a full refund upon return of the items, per their Returns and Refunds Policy. I have still not received a response from their customer service. Absolutely will NOT order from Hobbycraft again. Should call yourselves Shoddycraft.”

Posted 4 years ago

“Overpriced, no reviews available and they don’t keep up with current crafting trends. Just the same old same old on the shelves. Suggest looking to the U.S. for up and coming crafting trends - it’s not rocket science! Bought some brush pens today - very little brand choice so had to opt for Hobbycraft own brand - not brush markers at all just overpriced felt pens grrr! Money wasted - thanks Hobbycraft!”

Posted 4 years ago

“I made an order with hobbycraft online. The order should have arrived 8th Jan between 5 and 9. I have wasted 4 hours waiting and nobody came from their partner Hermes. Today I phoned hobbycraft customer service again. There was only 1 good employee John who got through to Hermes and asked where the parcel was. Other emloyees were rude and like robots. They just repeated that I should wait for the parcel. No further info or service. Even that my elderly mother was waiting outside with me didn't matter. Really really bad service, except John offcourse who did a good job and was friendly.”

Posted 4 years ago

“On two occasions I used hobby craft online on both occasions this is exactly how it went... Website says Delivery within 3 days. After three days it hadn’t even been passed to the courier. Contacted hobbycraft and was told it’ll be delivered tomorrow. It wasn’t...(this happened on two separate occasions) I was then told it would be delivered the next day...again it wasn’t. Ultimately I ended up cancelling both orders and requesting a refund. Just shockingly bad service. The most disappointing I’ve encountered honestly.”

Posted 4 years ago

“Bad experience with gift cards I have fallen victim to the collapse of Zeek. This was a site where gift cards where traded. I had bought a couple of £50 e gift cards for Hobbycraft and had used £28 on one and £25 on the second. Actually I had spent £26 on the second but they were short of stock so refunded me £1 back onto the card. The problem is that I used the e wallet facility on Zeek and did not record the card numbers. The Zeek site has been shutdown and I can no longer access the e wallet. I had believed that Hobbycraft would have a record of the required info and I would be able to access the remaining money on the cards. But no, although they were able to refund the £1 their response was as follows: Thank you for your email and for contacting us in regards to this matter. We are very sorry, but unfortunately, as you have obtained this gift card from a third party site, this has no affiliation with ourselves and we are unable to fulfil the remaining amount on the gift card for you. We cannot provide the remaining balance as there has not been any payment made in affiliation with ourselves. We apologise for any inconvenience that may have been caused. ......... Aargh It doesn't pay them to find out the info which I am convinced is on the records because they have received £47 for nothing. So beware, this company is not interested in helping you.”

Posted 5 years ago

“Shocking service If you order on line for click and collect uou hsve to spend over £10 We wanted a extra item that was in store whilst collecting our order___as it was'nt on line we were unable to purchase it .Absolute joke Unable to get through on phone lines at customer service as phones are not manned I think customers will go elsewhere”

Posted 3 years ago

“Paid for next day delivery. Arrived 2 days late. Complained 3 times, no response from their customer service and no refund for next day delivery. Wont be using them again and have told many friends too.”

Posted 3 years ago

“This was my first time using this shop. They did not have three of the items I required. Three of the items I did purchase I was over charged for and had to go back for refund which cost me more in petrol. I did receive an apology as the items had been misplaced but out of pocket. Wont be going again to the northampton branch.”

Posted 3 years ago

“overpriced delivery which is £4.50 at least give us £1.00 delivery,very bad product price.”

Posted 3 years ago

“Terrible delivery service and awful customer service. Placed an order with next day delivery, only for the items to arrive three working days later. Sadly, this was after the birthday party the order was for. I raised this issue with their customer service and I they did not acknowledge the fact the item was delivered after the specified next day delivery. When I later asked for a refund on the item and delivery charge, I was told this was not possible. Yet, this goes against their Refunds and Returns Policy and I have still not received a response from their customer service. Will not be placing an order with them again and would urge others not to.”

Posted 4 years ago

“Purchased picture frame 40cm * 40cm. Glass required cleaning and found it to be very thin and with unusually sharp edges resulting in cuts to hand. I have previously framed all of our pictures with frames from other suppliers which had thicker glass and have never encountered this problem previously.”

Posted 4 years ago

“Received £5 voucher on my birthday to spend in-store or online”

Posted 6 years ago

Hobbycraft is rated 3.3 based on 129 reviews