Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with”

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Posted 3 years ago

We do endeavour to make our processes as simple as possible. Thank you for taking the time to share your experiences.

Posted 3 years ago

“I asked for call back and I gotva call back happy with the service and help from the boy who helped me”

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Posted 3 years ago

Thank you for your positive feedback, Michael. We are sure that Jordan will appreciate your comments.

Posted 3 years ago

“It was easy to book and all my questions were answered”

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Posted 3 years ago

Thank you for your positive feedback, Christine. We do appreciate the time taken to post your comments.

Posted 3 years ago

“Very helpful and i got a reply back very quickly.”

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Posted 3 years ago

We are pleased, Simon, that our service was as expected.. Thank you for taking the time to share your experience.

Posted 3 years ago

“Always good service and excellent deals”

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Posted 3 years ago

We are so pleased, Steven, that you have found our service and costs have exceeded your expectations. Thank you for taking the time to post such positive comments

Posted 3 years ago

“From the initial search to the ease of booking and the paperwork being e mailed through was first class and very good price”

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Posted 3 years ago

We are delighted that you found the process easy and costs exceeded your expectations, David. We do endeavour to make the booking experience as enjoyable as possible and we are sure that you will have a great holiday.

Posted 3 years ago

“Holiday Gems booking process was very so simple and the best value I could find. There was instant responses to my requests, I would definitely use the service again.”

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Posted 3 years ago

“At this stage of just booking I’m very happy. Had a call shortly after booking from FinnG to confirm everything and even some first hand knowledge of the location which gave confidence too. I’ll probably update after we had the holiday but so far I’m happy we used these.”

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Posted 3 years ago

We ensure that our team have personal knowledge of all our destinations so to be able to give these assurances. We are sure that, with Finn's guidance, you will have a great holiday.

Posted 3 years ago

“Best company I’ve booked with. Costumer service the best I’ve felt with.PS Jordan Mirza brill to deal with. Keep it going and thank you.”

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Posted 3 years ago

Jordan is a great asset to our team and will appreciate the time taken to post such positive comments. Thank you, Martin

Posted 3 years ago

“Great prices Great customer service Above and beyond value for money”

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Posted 3 years ago

Thank you for your positive comments, Beverley. WE do appreciate the time taken to post the review

Posted 3 years ago

“Our booking was simple and effective and was made very useful our advisor Paul was the most helpful person. He was very professional and courteous. Can't wait to get away now.”

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Posted 3 years ago

“Well everything was brilliant especially lily who booked my holiday she was brilliant from start to finish lily said she would phone me bk at 6 and lily certainly I will be booking with use alot now thanks Ricky”

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Posted 3 years ago

“Excellent device and follow up with booking.”

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Posted 3 years ago

“HI .Just used Holiday Gems for First time Found them to be most Helpful and Have no hesitation in recommending them. David Campbell”

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Posted 3 years ago

“HG representative was a model of tolerance and grace as she coped with my inability to remember my son's family DOBs, passport details, etc. Great job. Sam.”

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Posted 3 years ago

“I can’t praise Stuart Brownson enough for his help and guidance with booking a large group holiday to attend a family wedding”

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Posted 3 years ago

“I never heard of holiday gems until recently by Nice so then I went on and found a great deal for Turkey which I fly on the 29th 21 the lady who served me was wonderful she change my flights like I asked her and I’d like to thank her”

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Posted 3 years ago

“I have used HolidayGems in the past and have always had a great experience with the customer service agents BUT this FINN went over and beyond to help me. She is very professional, very knowledgeable, very polite, very calm...FINN is the GEM in HolidayGems 5 star service.”

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Posted 3 years ago

“Excellent customer service from finn, would highly recommend holiday gems”

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Posted 3 years ago

“Never had to call Holiday Gems before but I have spoken to a number of advisers regarding my booking & they were all very helpful.”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews