Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The man that booked our holiday was so pleasant, he helped me with everything I needed to know”

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Posted 3 years ago

We are so pleased, Mark, that the service exceeded your expectations. Thank you for sharing your experience.

Posted 3 years ago

“Staff are so helpful and I can understand what they are talking about.”

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Posted 3 years ago

Thank you for your positive feedback. It is always appreciated, James.

Posted 3 years ago

“Paul was really helpful and communicated well. Pleased he could link our booking to our friends going at same time. Thanks 😊”

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Posted 3 years ago

Paul will always endeavour to resolve any issues and we thank you for taking the time to post your positive review.

Posted 3 years ago

“No problem booking very easy all straight forward”

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Posted 3 years ago

We are delighted that you found the whole process easy. Thank you for taking the time to share your positive feedback.

Posted 3 years ago

“Very pleased with excellent customer service. Would use Holiday Gems again and recommend them to my friends and family.”

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Posted 3 years ago

“booking our holiday and the subsequent call back from Holiday Gems was easy and problem free”

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Posted 3 years ago

“Excellent service. Very professional .”

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Posted 3 years ago

“Very pleased with my booking and price of holiday.”

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Posted 3 years ago

“Just arrived back from a great holiday booked through HolidayGems, it was easy to book online, then received a phone call the following day confirming everything, they saved me money and would definately book with them again.”

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Posted 3 years ago

We are absolutely delighted that you had a great holiday, Julie, and that we were able to make the whole booking experience easy and enjoyable. Thank you for such positive feedback!

Posted 3 years ago

“Really helpful lovely member of staff - thanks for all your help xx”

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Posted 3 years ago

Thank you for taking the time to post your positive feedback, Holly. It is always appreciated.

Posted 3 years ago

“Very professional in all aspects nothing was too much trouble definitely will use them again”

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Posted 3 years ago

Thank you for your positive post, Roger. We look forward to assisting in your next holiday plans.

Posted 3 years ago

“Easy and straight forward booking.Jordan was very helpful and polite.All our needs met.”

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Posted 3 years ago

We are delighted that the booking process was so easy and that Jordan gave his normal exceptional service. Thank you the positive feedback, Barbara

Posted 3 years ago

“Excellent service from FINNG gave me lots of great information about Dominican Republic and has said if I need anything else regarding my holiday to just contact her”

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Posted 3 years ago

Finn has a wealth of experience and is an appreciated member of the team. Thank you for your feedback, Andrew, which we know Finn will appreciate.

Posted 3 years ago

“First time using HolidayGems it was an excellent experience. Spoke to a gentleman called Stephen he couldn’t have been more helpful. Looked at getting the best possible price. Will definitely be using holidayGems next time Thank you very helpful Kathy Giles”

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Posted 3 years ago

Thank you for your positive feedback, Kathleen. We are sure that Stuart will look forward to assisting you in the future.

Posted 3 years ago

“Lilly was very helpful 😁”

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Posted 3 years ago

Lily always gives a great service and ensures the best possible result based on her vast experience. thank you for your feedback, Arun

Posted 3 years ago

“Excellent efficient service provided, made everything simple.”

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Posted 3 years ago

We are delighted that the service exceeded your expectations, Alexander. Thank you for taking the time to share your positive feedback.

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for your positive feedback, Patrick......and how cute is this child? Thank you for sharing his smile !

Posted 3 years ago

“I have had 2 occasions to contact HolidayGems recently & have been met with the most friendliest, happy (& helpful) agents on the phone. Nothing was too much trouble to explain & I was totally happy I had such a lovely experience talking to lovely people. Thank you”

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Posted 3 years ago

Thank you so much for the positive feedback, Roberta. We do have a great team who always appreciate such great comments.

Posted 3 years ago

“very good but it would be a lot easier if you could assist with the travel document documentation”

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Posted 3 years ago

Thank you for taking the time to post your positive post, Ian. You do receive a full set of travel documents for all elements booked. If you are referring to the Covid regulations we are sure that you will appreciate that due to the rapidly changing regulations not only for the UK but also worldwide destinations, we must refer our clients to access the gov.uk website for the most up to date information.

Posted 3 years ago

“Amazing prices and friendly staff”

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Posted 3 years ago

We do believe that we have a first class team and we thank you for sharing your positive comments.

Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews