Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, quick, informative and no hassle. Back to old fashioned good customer service, thank you.”

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Posted 3 years ago

Thank you for taking the time to sharing your positive experience, Jeremy. We trust that you will have a great holiday.

Posted 3 years ago

“Great service and hassle free”

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Posted 3 years ago

We are so pleased that the service exceeded expectation, Mark. Thank you for sharing your positive feedback.

Posted 3 years ago

“Stephen rang me back gave me lots off advice very polite”

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Posted 3 years ago

We do know that the present regulations can be daunting, Gavin. We are so pleased that our agents were able to assist with any queries.

Posted 3 years ago

“extremely pleased with the service i have received so far will review again after our holiday”

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Posted 3 years ago

Thank you for taking the time to post your positive comments, Patrick. The team do appreciate it.

Posted 3 years ago

“First time booking a holiday with holiday gems No hassle and no hidden extra costs A rep phoned me within a hour to confirm my booking Well done team”

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Posted 3 years ago

We do hope that your booking experience will allow our team to assist in planning your next holiday, Shirley. Thank you for taking the time to share your positive comments.

Posted 3 years ago

“Friendly and knowledgeable staff, issue sorted really quickly”

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Posted 3 years ago

We are delighted, John, that our service exceeded your expectations. Thank you for taking the time to share yor experience.

Posted 3 years ago

“Excellent service, excellent price would recommend”

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Posted 3 years ago

Thank you for your positive feedback, Tracey. The team always appreciate it.

Posted 3 years ago

“Thank you Geraldine for your help and time with getting me the right holiday.”

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Posted 3 years ago

Thank you for taking the time to share the booking experience. We know that Geraldine will appreciate your positive comments.

Posted 3 years ago

“Great company to book with and with lots of choice.”

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Posted 3 years ago

We are delighted that you found the process easy to follow. Thank you for taking the time to post your positive comments - it is appreciated.

Posted 3 years ago

“Excellent, Professional & friendly service when booking ref 90824 with FinnG. Will definately be recommending HolidayGems to friends & family. Thank you for a wonderful stress-free service.”

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Posted 3 years ago

Finn is a long standing member of our team and we do appreciate her service. Thank you for sharing your experience, Roberta.

Posted 3 years ago

“Geraldine was very helpful could not ask for more such a lovely woman”

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Posted 3 years ago

“Geraldine was lovely and very helpful”

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Posted 3 years ago

Thank you for taking the time to post your positive feedback, Simon. We know that Geraldine will appreciate your comments.

Posted 3 years ago

“Stephen was very helpful completing my booking following my call to clarify the details of the room option online. He even called the hotel in Albifuria to confirm that the indoor pool would be open for my holiday in November.”

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Posted 3 years ago

We are delighted that Stephen's normal great service exceeded your expectations. Thank you for taking the time to share your positive feedback, Fiona

Posted 3 years ago

“if u would like a ***** holiday at a ***** price speak to 221 geraldine ! fabulous customer service, very helpful saved ££ Thank you Geraldine 221 x”

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Posted 3 years ago

Thank you for sharing your positive feedback. We shall be sure to let Geraldine know

Posted 3 years ago

“Paul was amazing, helped us get booked last minute and so friendly/helpful too!!! Thank you so much!”

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Posted 3 years ago

We know that Paul will go the extra mile to ensure a great booking experience. Have an amazing holiday, Lindsay and thank you for your positive feedback

Posted 3 years ago

“Am very impressed with the booking process and service received so far. I was recommended to Holiday Gems by a friend, we both used to work in travel and I have to admit hadn’t heard of the company before. Fab combination of being able to source and book the holiday myself but then a lovely friendly, helpful follow up call from Finn Gresty from Travel Gems, confirming all the details and offering help with anything else! What a fab service!!!!”

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Posted 3 years ago

It is really gratifying to have such positive feedback from a previous travel employee who understands the industry! Thank you, Wendy, for taking the time to post your comments and share your experience - it is appreciated.

Posted 3 years ago

“First time using holidaygems and certainly wont be the last. The representative lady geraldine was lovely, polite and professional, helped me through the booking process and called back with confirmation. The service was very good and i definitely recommend. Thank you so much!”

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Posted 3 years ago

Thank you for your positive feedback, Mamoon. We shall look forward to helping you plan many more holidays

Posted 3 years ago

“My holiday was cancelled this weekend. So glad I found this company. Booked another holiday which was done quick and efficiently especially when it was done last minute.”

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Posted 3 years ago

We, too, are delighted that you found us, Jacqueline. We shall be sure to share your positive feedback with Finn and we trust that you will have an amazing holiday,

Posted 3 years ago

“polite helpful quick would defiantly use again.”

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Posted 3 years ago

We are delighted that our service exceeded your expectations, Katrina. Thank you for your positive feedback

Posted 3 years ago

“This is for Finn - I am Only dealing with Finn, sure all the staff members from HG are fantastic , but Finn is one who are very professional , fast to act if there is anything needed to be adjusted or cancelled . She know best places , great recommendations on hotels and beaches . Finn thank you ! Kristine”

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Posted 3 years ago

We know that are indeed fortunate to have Finn on our team. She has been with the company for many years and always endeavours to give great service. She will be delighted with your positive feedback, Kristine.

Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews