Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website Richard very helpful and polite .”

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Posted 4 years ago

“Very helpful 👌. Spot on. THANKS 😊”

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Posted 4 years ago

“I would like to say thank you to Nathan for all his help in sorting out and booking my holiday. Very polite and very efficient customer service. Thank you Nathan”

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Posted 4 years ago

“Excellent service from finn at booking. Extremely helpful”

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Posted 4 years ago

“Geraldine was an absolute star ⭐️ thank you so much made a group of ladies very happy xxxx”

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Posted 4 years ago

“Thanks to the super-efficient Richard from Stockport, he helped us find a great holiday deal in Portugal. Now we cannot wait to go on our first holiday for 3 years!”

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Posted 4 years ago

“Very good efficient as always from Nathan even said phone back and he’ll help me with boarding passes great service”

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Posted 4 years ago

“Fantastic service 2 nd holiday booked with you”

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Posted 4 years ago

“i spoke with 2 of your staff about my trip to Greece. I found th3m both to be really friendly and helpful. This is the second time i have used Holiday Gems to book a holiday and will definitely use this service again.”

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Posted 4 years ago

“Fin & Geraldine are a credit to your company very helpful and informative”

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Posted 4 years ago

“Excellent customer service, friendly”

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Posted 4 years ago

“Nathan was really helpful and sorted everything out quickly. Will use again”

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Posted 4 years ago

“Couldn’t book any luggage at the time. Was promised a call back from Nathan & am still waiting. Have phoned to speak to him or book a case on 2 occasions & only he can book my case & he’s not been available or in!”

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Posted 4 years ago

“Nathan was amazing in helping me get the right holiday for us! He went through multiple options many times as I’m very indecisive and it was never too much trouble! Will 100% recommend holidaygems and use them again in the future!”

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Posted 4 years ago

“Finn Gresty was outstanding her constant communication and above and beyond service is the reason why I booked with Holiday Gems - looking forward to the holiday but I would like to thank Finn again for her brilliant service. 10/10.”

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Posted 4 years ago

“Easy to book. Looking at another holiday later in the year, would use again. Would be good to get a discount for booking again within 6 months of previous holiday.judt an idea.”

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Posted 4 years ago

“Excellent service everything so straight forward and easy. Will definitely book again. Many thanks”

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Posted 4 years ago

“Nathan was very helpful and friendly 5 out of 5”

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Posted 4 years ago

“All quite straightforward but no information regarding COVID regs”

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Posted 4 years ago

Thank you for your input. Unfortunately, due to the rapidly changing situation and regulations not only in the UK but worldwide, we do ask our clients to use the gov.uk website for the most up to date information. There are links on your booking and travel documents. Additionally, we do endeavour to highlight any requirements, not only for Covid but health, passports, visas etc in our Terms and Conditions and FAQs. WE trust that these will assist you in any queries that you may have.

Posted 4 years ago

“Speedy and spot on. Very friendly. Highly recommend”

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Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,797 reviews