Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to use, and calls didn't take long, really helpful staff. Especially Richard who made the booking really easy.”

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Posted 3 years ago

“Excellent service by Richard who goes above and beyond to find exactly what you want. Richard takes the time to listen to what you’re looking for and strives to meet everything you want. Would recommend Richard to anyone looking for your dream holiday.”

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Posted 3 years ago

“Really good service! Finn was great to book my holiday with. Will be using Holiday Gem again.”

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Posted 3 years ago

“Hello I dealt with Richard today and yesterday his call was efficient and friendly with first class service .., A credit to your company Linda McConville”

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Posted 3 years ago

“Fern was a great help very polite and gave great advice i wish all your staff was as good as her”

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Posted 3 years ago

“Not nice won’t go back very disappointed very cold massive hotel I would not advice any one I no to come, it’s not a five star, some Areas smell like toilets blocked”

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Posted 3 years ago

“Richard was very helpful and help me book my holiday :)”

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Posted 3 years ago

“Easy and quick to book. Annoying that the price slightly increased however Richard was great and very helpful.”

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Posted 3 years ago

“Excellent and helpful, spoke to Richard on the phone , very helpful and informative”

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Posted 3 years ago

“I highly recommend Holiday Gems. Their customer service team is first-class from the off and will look after you and make sure everything is secure with your bookings.”

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Posted 3 years ago

“Danuel is an amazing person.u r lucky to have him.”

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Posted 3 years ago

“Finn was really helpful in ensuring our booking was completed. Overall well communicated and good service provided.”

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Posted 3 years ago

“I had a nightmare with my original holiday plans (not with holidaygems), so had to book a last minute holiday with a change of destination and I picked holidaygems. This is my first time using them and will definitely use again. Nathan was very helpful and got everything sorted for me.”

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Posted 3 years ago

“Excellent, efficient and friendly service. Thank you Nathan”

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Posted 3 years ago

“Very helpful quick and easy customer service brilliant holiday package and value for money”

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Posted 3 years ago

“Richard gave really lovely customer service. Helped me to find the best deals”

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Posted 3 years ago

“Very good service from Richard was very considerate.”

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Posted 3 years ago

“Initial problem with hotel accommodation but settled professionally by Richard, excellent telephone maner”

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Posted 3 years ago

“Booked a family holiday in 2019 for q9 days to Crete. After it being cancelled for the past 2 years today with help it is booked payed for and finished thank you holiday gems . Only down side price has really gone up but after 3 tears what can one expect Finn thank you made my day”

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Posted 3 years ago

“FANTASTIC FINN/SO HELPFUL & HAPPY I was slightly unsure, where was the best area/hotel for our family holiday, that best suited our needs. Finn arranged our holiday. Nothing was too much trouble. She listened to our wishes, worked to a budget & found something that ticked all the boxes. So delighted with her knowledgeable help and suggestions. I now feel confident with Finn’s help we’ve made the right choice & really excited about our holiday. Thank you Finn”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews