Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finn at HolidayGems was a great help when I needed to change my hotel. She also gave me some good advice. 😃”

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Posted 3 years ago

“The worst experience i have had with a travel agent. Unresponsive, poorly organised, wrong documents being sent, not getting what we originally booked...paying more for less quality. For a trip that was meant to exciting after 2 years of no holidays with my family, the stress of dealing with Holidaygems made me want to cancel the trip”

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Posted 3 years ago

We sincerely apologise if the service did not meet your expectations. If you have any issues please email custmerservices@holidaygems.co.uk who will do all possible to assist in the clarification of any issues.

Posted 3 years ago

“Richard was absolutely amazing and super easy to work with. Made everything clear and easy to understand. Would highly recommend x”

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Posted 3 years ago

“Nathan was most helpful in explaining everything to me as I will be travelling alone. Would highly recommend holiday gems”

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Posted 3 years ago

“very helpful and polite”

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Posted 3 years ago

“Richard made my booking explained everything very well very professional.”

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Posted 3 years ago

“Was nice and warm conversation, thanks for 221 Geraldine 🙂”

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Posted 3 years ago

“Easy to search and book holidays, price had changed slightly but Richard sorted everything out over the phone, very efficient he was! 😀”

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Posted 3 years ago

“Fantastic”

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Posted 3 years ago

“Quick and painless process, the agent, richard who I spoke with was very efficient and a joy to chat to.”

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Posted 3 years ago

“Very helpful travel advisors. Very informative.”

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Posted 3 years ago

“Martin Kavanagh was extremely helpful with my booking and went above and beyond to make sure we got the holiday we wanted, thank you Martin”

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Posted 3 years ago

“Was really easy to book a holiday.”

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Posted 3 years ago

“Holidays at a good price, sorted by fantastic staff In amazing places”

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Posted 3 years ago

“After paying for the package holiday to Spain, I have been called with news that they haven't got advertised accomodation at paid price, but can get the same room from another supplier, of course more expensive. As we have already made plans for this trip, we had no choice but to shell out over 100 pounds more. Not going to use them again”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. You will appreciate that due to the number of people accessing the same availability this will change rapidly and without notice, especially with such a late booking. Our agents will do all possible to honour not only the requirements but the costs. If this is not possible you willl be given options including cancellation of the order without costs. We are sure that you will have a great holiday !

Posted 3 years ago

“Stuart was very professional helpful and pleasant guy to chat with.”

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Posted 3 years ago

“David was brilliant from start to finish. Despite a couple of issues with the airlines system David kept me informed throughout. I have used Holidaygems several times and it’s because of the service from staff like David that we return every time we book a holiday. If you can get better service I’ve yet to find it. Thanks to David for all of his help.”

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Posted 3 years ago

“Very easy to book on line , confirmed email straight after booking , regular updates.”

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Posted 3 years ago

“Finn was very kind, calm and helpful while helping me book our holiday. She took time to answer the many questions I had.”

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Posted 3 years ago

“No hassle when booking, very quick and easy”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews