Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,796 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once booked everything was great. The run up was shocking. Prices kept changing whole of the holiday had gone up in the process of the holiday being processed, then flights going up the day before going away, altho the staff did honer the original price. No one knowing what was going on, lack of communication...”

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Posted 3 years ago

We apologise if our service has not met your expectations in this instance. We have referred the matter to our sales team for attention.

Posted 3 years ago

We have had feedback from our sales team that there had been movement on the availability on the flight which affected the costs. However, with authority, our agent was able to ensure that we honoured the package cost and we do regret any inconvenience. We would advise that the process is clarified in the Terms and Conditions. We are sure, however, that you will have an amazing holiday !

Posted 3 years ago

“Great help from Paul. Extremely fast response as well. Great advise. Thank you again so much.”

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Posted 3 years ago

“Spoke to Richard who informed me our price of our room had change”

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Posted 3 years ago

“I have used this company a few times and have not regretted it ,they are very helpful and book everything to plan ,I will use them again and I recommend others to use them also”

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Posted 3 years ago

“Martin was quick to book my holiday over the phone and sorted the holiday out no time.”

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Posted 3 years ago

“Very easy to book. Easy ways to pay and they give you options for paying it off in 1 go or instalments. Booked with them a few years ago and again got a great deal and had a great time would definitely recommend to friends and family”

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Posted 3 years ago

“Good website, only thing to say is once you've picked a holiday and paid they call to confirm and change the price asking for more.”

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Posted 3 years ago

“Martin Kavanagh was so helpful. I tried booking on line but had a few problems so I phoned and Martin sorted it out for me.”

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Posted 3 years ago

“Great assistance”

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Posted 3 years ago

“Great service & great prices. Currently on the holiday Now & zero complaints to be made.”

Holiday Gems 5 star review on 29th March 2022

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Posted 3 years ago

“I ve been traveling with holiday gems for a long time and had my ups and downs but this time around I’m so impressed with Geraldine( 221) Geraldine is real star operator She is very knowledgeable and lovely lady”

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Posted 3 years ago

“Fabulous service from Martin, highly recommend Holiday gems. very thorough.”

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Posted 3 years ago

“The person I spoke to about my holiday was very helpfull,and polite,the booking went very smoothly.”

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Posted 3 years ago

“Very helpful and explained everything”

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Posted 3 years ago

“Easy to deal with but price did increase slightly to website, will review again after holiday, delta with a guy named Richard who I found helpful”

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Posted 3 years ago

“I have booked countless holidays with independent companies but never had such a bad experience as I did with holiday gems! More like holiday nightmare. What type of company lets you book and then you have to wait over 48 hours for confirmation? Countless calls and emails to try and clarify if the booking is going ahead and when you speak to a staff member they say they can’t confirm due to data protection as they didn’t undertake the booking! Never have I heard of this before ? Then when you finally get to speak to the appointed staff member they tell you the price has increased by over £150! Staff were always polite but it’s frustrating to be told sorry I can’t help you ! This definitely isn’t customer service and is simply a means of the company securing your commitment by booking with them and then holding you to ransom as to final figure! Definitely would not recommend this company again whatsoever it’s not a gem it’s a mess”

Helpful Report

Posted 3 years ago

We are unsure of the basis of this review. The booking was made on 30th Jan 2022 and booking confirmation was sent on the day of booking. It would appear that due to problems wwith your own email provider you had not received the documents sent on the same day. We changed the email address the next day to another provided by you and all documents were received. This was not an issue with our service but with your email provider. Once an order is received but not yet confirmed, our agents cannot access each others bookings until confirmed. This is for the protection of all parties. We do regret that you feel that the service has not met your expectations.

Posted 3 years ago

“Very helpful sorting a last minute booking”

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Posted 3 years ago

“Despite problems with our chosen hotel, our advisor Richard spent time making sure that we got the best deal possible. He was very calm and polite and easy to deal with.”

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Posted 3 years ago

“I always use holiday gems and I recommend you to all my friends and family.”

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Posted 3 years ago

“Friendly helpful staff.”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,796 reviews