Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“End Price higher than booked. I have booked holiday and 15 minutes later I received a phone call with information that roms with the provider I booked with have run out and I had to pay extra £120 and go ahead with different provider. I ould not cancel the booking without paying flight cost. I would not be suspicious if not noticed that the hotel is still sold on the web for the original price! I am really concerned of I can trust Holiday Gems at all!”

Helpful Report

Posted 3 years ago

This appears to be an online order and the website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives. Due to the rapidly changing availability and costs, the website can experience a delay in receiving the information from our suppliers/airlines. We thank you for proceeding with the booking and know that you will have an excellent holiday.

Posted 3 years ago

“Another holiday booked”

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Posted 3 years ago

“Twice i have used holiday gems and both times met my needs snd they hsve been very satisfactry”

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Posted 3 years ago

“Great service from David-thank you! Cannot wait for our holiday.”

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Posted 3 years ago

“Fast service pleasant helpful lady on phone nothing to much trouble the prices are good”

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Posted 3 years ago

“so easy to use but help on hand anytime you need it”

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Posted 3 years ago

“Excellent customer service, very professional and handled call brilliantly ! Holiday booked !”

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Posted 3 years ago

“Very helpfull and polite customer service”

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Posted 3 years ago

“Thank you for my wonderful holiday. Maybe more attention should be given to update your website. It was a bit distressing when my holiday price went up twice within half a day. It’s not fair and this has to be sorted out. A Byway I had an enjoyable holiday”

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Posted 3 years ago

“Excellent service and Richard was very helpful on the phone and veery efficient. Thank You”

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Posted 3 years ago

“I was happy with the holiday price and all the documents came through quickly. There was no problem.”

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Posted 3 years ago

“Thank you to Richard who was my knight in shining armour when a holiday plan fell flat on my 30th birthday. He managed to find me a fabulous trip in record time and I’m now frantically packing for a holiday in 26 hours time!”

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Posted 3 years ago

“Very easy to use your apps and your terms and information are so easy to understand”

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Posted 3 years ago

“Hotel supposed to be all inclusive and it wasn’t at all, food was awful and paid €10 deposit for a towel which they then refused to give me back because I wasn’t given any proof of paying .. not really holiday gems fault but would never stay here again, holiday gems should state the all inclusive terms because this was not all inclusive!”

Helpful Report

Posted 3 years ago

We do regret that the hotel did not meet your expectations. We do endeavour to be as transparent and informative as possible with the information given to us by our supplier(s). We note that the resort booked is subject to local Government restrictions on the alcohol that can be included in an all-inclusive package. This is an endeavour to stop anti-social behaviour caused by excessive drinking. However, all other inclusions remain unchanged with unrestricted non-alcoholic drinks. However, the information shown on our own website does state - "Details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel." We do trust that despite the issue raised you were able to enjoy your holiday.

Posted 3 years ago

“Very poor service. I booked and paid in full for a holiday to Greece and then received a call to say that I had to pay a further £80.00 as they had not updated their website. This was their mistake not mine.”

Helpful Report

Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for proceeding with the booking and we are sure that you will have a great holiday.

Posted 3 years ago

“I called to book my holiday Saturday and spoke with Richard he couldn’t do enough for me he talked me through everything he was so helpful.”

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Posted 3 years ago

“Very nice bloke Richard good and helpful”

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Posted 3 years ago

“I had Finn re book for me very helpful”

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Posted 3 years ago

“Excellent and seamless service. We got our calls and contacts as advised. Very helpful & would recommend to others.”

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Posted 3 years ago

“A* very helpful and understanding”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews