Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently got back from a holiday in gran canaria booked with holiday gems. Booking was easy and information we received back regarding flights, transfers and hotel ensured we had no problems whatsoever. Great holiday”

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Posted 2 years ago

“I have used holiday gems for years now to book my main holiday to spain and cannot fault there service it has been excellent.”

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Posted 2 years ago

“Nathan dealt with everything and talked me through what I had to do to book seats, boarding passes etc. Very professional service and would definitely recommend and use again, thanks Nathan.”

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Posted 2 years ago

“I was contacted today as promised by Nathan and it was a pleasure to speak to such a well educated and mannerly and experienced polite guy he was very helpful which helped me to make my mind up there and then to use him for all future holiday bookings thanks a million”

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Posted 2 years ago

“So happy with Oliday Gems. 5star service off Nathan who explained everything and tailor made our booking to us as it included water parks which will not use and saved us money so we could have other extras like pre booked seats instead. Very impressed with the service here. thankyou so much Nathan for your time and trouble.”

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Posted 2 years ago

“Excellent customer service from Holiday Gems rep, clear and helpful. Booked a week's holiday in Majorca next July for the lowest price on the net.”

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Posted 2 years ago

“Wasn't expecting a call, especially being an online travel agent, but to my surprise got a call pretty quick. Nathan was polite and professional and confirmed my holiday within minutes, and also offered further support of required via phone or email. Thank you”

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Posted 2 years ago

“Nathan booked my holiday today after issues with paying online he called ans spoke to me and gave great customer service”

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Posted 2 years ago

“Great guy done everything he could to help and got things sorted for us”

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Posted 2 years ago

“Good communication all questions answered in a reasonable time time frame.”

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Posted 2 years ago

“This is the only holiday company I book with now. Prices are very good. Staff efficient. Paperwork arrives in good time. All in all five stars ’ for holidaygems.”

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Posted 2 years ago

“Stuart was brilliant so helpful sorted within minutes would definitely book again”

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Posted 2 years ago

“Never heard of this company before; let alone booked with the. Loved the pricing. Really easy to book with and received all documentation within minutes of making our booking. Would highly recommend. Communication was great.”

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Posted 2 years ago

“So far so good! Won't know til we return. Very helpful staff and a good price holiday bagged.”

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Posted 2 years ago

“Always prompt with the booking no extras quoted exactly the amount purchased happy with all my bookings for my holidays”

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Posted 2 years ago

“Once you have tried the rest try the best, Holiday Gems, you won’t be disappointed. If they can’t get you a good deal you can be sure that there aren’t any anywhere.”

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Posted 2 years ago

“Fast response from enquiry to confirmation. Transfer no problem. Hotel fine. I hope the pickup from the hotel is smooth. Used Loveholidays in July for Costa Brava. Return transfer a nightmare, no email to hotel whatsoever. Very poor English on phone.”

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Posted 2 years ago

“Choosing and booking was easy on the website, with all options as you proceed through it. Recommend this site for anyone booking a holiday. Confirmation almost immediately. All documents emailed to me within 48 hours.”

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Posted 2 years ago

“Reviewing recent customer service following booking our holiday; With thanks to Nichole who was amazingly helpful and speedy in her responses, they alleviated any concerns I had of booking through an online TA. The couple of things that were missing/incorrect on the initial booking confirmation were easily rectified. The website says expect response up to 5 days however i had all correspondence within 24 hours of my contavt. I was really pleased with Nicholes' help and super excited for our holiday!”

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Posted 2 years ago

“I'm happy so far until I go to the holiday then I will be able to give full details”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews