Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using HolidayGems it was an excellent experience. Spoke to a gentleman called Stephen he couldn’t have been more helpful. Looked at getting the best possible price. Will definitely be using holidayGems next time Thank you very helpful Kathy Giles”

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Posted 4 years ago

Thank you for your positive feedback, Kathleen. We are sure that Stuart will look forward to assisting you in the future.

Posted 4 years ago

“Lilly was very helpful 😁”

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Posted 4 years ago

Lily always gives a great service and ensures the best possible result based on her vast experience. thank you for your feedback, Arun

Posted 4 years ago

“Excellent efficient service provided, made everything simple.”

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Posted 4 years ago

We are delighted that the service exceeded your expectations, Alexander. Thank you for taking the time to share your positive feedback.

Posted 4 years ago

“First time having booked with Holiday Gems. As usual with some internet sites there is a follow up and surprise surprise the price has increased within half an hour of the booking on line. Not unusual and on this occasion just £25 but it is really unacceptable to expect customers to believe that there was a price increase in such a short time. An advertised price should be a price agreed a the time the button to buy was clicked”

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Posted 4 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Unfortunately, as we do not own the airline or hotels, we do rely on the suppliers to advise the latest costs. Due to the inevitable delays, changes may occur between the request and the confirmation and this is a matter over which we have no control. Thank you for proceeding with the booking and we are sure that you will have an amazing holiday.

Posted 4 years ago

“Great service”

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Posted 4 years ago

Thank you for your positive feedback, Patrick......and how cute is this child? Thank you for sharing his smile !

Posted 4 years ago

“I have had 2 occasions to contact HolidayGems recently & have been met with the most friendliest, happy (& helpful) agents on the phone. Nothing was too much trouble to explain & I was totally happy I had such a lovely experience talking to lovely people. Thank you”

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Posted 4 years ago

Thank you so much for the positive feedback, Roberta. We do have a great team who always appreciate such great comments.

Posted 4 years ago

“very good but it would be a lot easier if you could assist with the travel document documentation”

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Posted 4 years ago

Thank you for taking the time to post your positive post, Ian. You do receive a full set of travel documents for all elements booked. If you are referring to the Covid regulations we are sure that you will appreciate that due to the rapidly changing regulations not only for the UK but also worldwide destinations, we must refer our clients to access the gov.uk website for the most up to date information.

Posted 4 years ago

“Amazing prices and friendly staff”

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Posted 4 years ago

We do believe that we have a first class team and we thank you for sharing your positive comments.

Posted 4 years ago

“Great service, quick, informative and no hassle. Back to old fashioned good customer service, thank you.”

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Posted 4 years ago

Thank you for taking the time to sharing your positive experience, Jeremy. We trust that you will have a great holiday.

Posted 4 years ago

“Great service and hassle free”

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Posted 4 years ago

We are so pleased that the service exceeded expectation, Mark. Thank you for sharing your positive feedback.

Posted 4 years ago

“First experience with holiday gems and so far a very good one.. Stuart was my advisor who had tremendous patience As my booking was not simple but kept a sense of humour throughout I will let you know how booking plays out as only at deposit stage So far very good”

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Posted 4 years ago

Thank you for you positive comments, Christine. We are sure that with Stuart's help you will have a great holiday. Please do rest assured that the whole team is available should you have any queries.

Posted 4 years ago

“Stephen rang me back gave me lots off advice very polite”

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Posted 4 years ago

We do know that the present regulations can be daunting, Gavin. We are so pleased that our agents were able to assist with any queries.

Posted 4 years ago

“extremely pleased with the service i have received so far will review again after our holiday”

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Posted 4 years ago

Thank you for taking the time to post your positive comments, Patrick. The team do appreciate it.

Posted 4 years ago

“First time booking a holiday with holiday gems No hassle and no hidden extra costs A rep phoned me within a hour to confirm my booking Well done team”

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Posted 4 years ago

We do hope that your booking experience will allow our team to assist in planning your next holiday, Shirley. Thank you for taking the time to share your positive comments.

Posted 4 years ago

“Friendly and knowledgeable staff, issue sorted really quickly”

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Posted 4 years ago

We are delighted, John, that our service exceeded your expectations. Thank you for taking the time to share yor experience.

Posted 4 years ago

“Excellent service, excellent price would recommend”

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Posted 4 years ago

Thank you for your positive feedback, Tracey. The team always appreciate it.

Posted 4 years ago

“Disappointed that I was contacted by your company within 15 minutes of booking my holiday that the price had gone up. The reason was according to your company Ryanair had increased their prices. I asked for what and no explanation was given. Also if I’m booking the holiday then prices should be explained to the customer about flight costs. The holiday price has increased with no full explanation of the breakdown. I can say one of your employees was helpful and polite however the other was curt and less helpful.”

Helpful Report

Posted 4 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and apologise for any incovenience caused.

Posted 4 years ago

“I had some issues trying to book online - so I tried to speak to a "real person" This proved to be a much better experience!! I booked my holiday with greater ease and better two way communication.”

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Posted 4 years ago

Our sales staff are always available to guide you through a telephone booking. We are delighted that you could use our personal service to ensure a great outcome. Thank you for your positive feedback, Salvatore

Posted 4 years ago

“Useless, will never use again”

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Posted 4 years ago

We apologise if our service did not meet your expectations on this occasion, however as the review has no content we are unable to respond factually. You may contact our customer liaison department should you wish to raise a formal complaint.

Posted 4 years ago

“Thank you Geraldine for your help and time with getting me the right holiday.”

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Posted 4 years ago

Thank you for taking the time to share the booking experience. We know that Geraldine will appreciate your positive comments.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews