Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always use these. Always there to help on the phone abd sort any queries out. Great service at the best prices”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Amazing service and amazing staff can’t wait for holiday”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Would have been 5 stars but after booking the price went up! We were told this was because the hotel gave them the wrong prices! Very annoying. Though to be fair, the holiday is still a great price”

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Posted 4 years ago

“I booked my holiday with a lovely rep called Geraldine. She got me the perfect deal for Benidorm for next April 2022...her computer crashed midway but she assured me she would finish my booking and call me back. Which she did. So happy with my experience that i will be booking a second holiday with Holiday gems 🙂”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Amazing response and very helpful.👍👏👏”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“I booked a hotel only over the telephone and was pleased.”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Disappointed in customer service. Booked as a gift for my partner. When the company rang, my partner answered the phone and they told him it was regarding a holiday I had booked that day- surprise ruined. Told the phone operator I couldn’t speak at that minute. Someone called back the next day and told me the holiday had gone up by £60 each- had no choice but to carry on with booking as partner knows now! Not once did the first person I spoke to on the phone mention that by not speaking to him the holiday wasn’t booked. I don’t understand why it wasn’t booked straight away when I gave my card details to you online. Very disappointed”

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Posted 4 years ago

This appears to be an online order and there are no special requests on the order to indicate that this was a surprise. Whilst we sincerely apologise if the message took that element away from the surprise but our staff could not have known without previous advice. No payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We do trust that despite these issues you will have a wonderful holiday.

Posted 4 years ago

“Geraldine is a great girl she just helped me with All my holiday needs too Thank you very much Pamela”

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Posted 4 years ago

We are delighted that Geraldine was able to resolve any issue raised. Thank you for your positive comments, Pamela

Posted 4 years ago

“Friendly professional service, great price Highly recommended”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Best customer service person I've ever spoken to”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Easy to use Web site and cheap prices”

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Posted 4 years ago

Thank you Andrew - we do try to keep the booking process as easy as possible, together with great prices.

Posted 4 years ago

“Geraldine has done our booking and has been very professional during the whole booking from start to the payment thank you so much look forward to booking with geraldine again”

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Posted 4 years ago

Thank you for taking the time to post such a positive review, David. It would seem that you are already in the holiday spirit! Enjoy every moment and we look forward to helping you plan many more holidays.

Posted 4 years ago

“Booked for Dubai next year, very smooth process with great communication. Very helpful and reassuring.”

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Posted 4 years ago

Thank you for your positive feedback, Martin. The team always appreciate it.

Posted 4 years ago

“Filling in the form to put your holiday down on paper was great (5 out of 5). Clear & well thought out but after trying to pay after rechecking everything 3 times, it woouldnt work! We were saved by a call from Geraldine (customer helpline). She spent a lot of time fixing everything for me & got everything sorted out to how I wanted them. Thank you Geraldine.”

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Posted 4 years ago

We sincerely apologise for any issues experienced when entering payment details. This will be highlighted to our IT team. Weare delighted that Geraldine was able to assist and provide a resolution. We are sure that you will have an amazing holiday.

Posted 4 years ago

“I Recently Booked a Holiday and Realised that I'd Booked the Wrong Dates,But Luckily I Phoned up and Spoke to Finn and the Problem Was Solved Very Swiftly.Great Service.”

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Posted 4 years ago

Our agents will always go the extra mile to resolve any issue. Thank you for sharing your positive comments which we know Finn will appreciate.

Posted 4 years ago

“Great attitude and fantastic price”

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Posted 4 years ago

We are delighted that the service and costs exceeded your expectations, William. We always strive to give the best possible options and service. Thank you for taking the time to post your positive comments.

Posted 4 years ago

“I was dealt in friendly and efficient manner”

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Posted 4 years ago

We are delighted that the service was as expected, Keneth. We thank you for you positive feedback.

Posted 4 years ago

“Great experience booking with Holiday Gems and lovely to be able to speak to someone on the phone thank you”

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Posted 4 years ago

Our sales staff are always available to assist you and ensure the best possible options are offered. Thank you for sharing your positive comments, Dawn

Posted 4 years ago

“Found the company very easy to book with All went very smoothly”

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Posted 4 years ago

We do try and make the booking experience as easy and enjoyable as possible. Thank you for your positive feedback, Tracey.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews