Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samantha is amazing she went over and above to make sure I got the holiday I wanted thank you”

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Posted 4 years ago

Thank you for taking the time to post your positive comments which are always appreciated. Have a great New Year, Sharon

Posted 3 years ago

“Holiday gems made it so easy to book, Sam and Andy were really helpful”

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Posted 4 years ago

Thank you for such positive feedback and we wish you a very happy New Year

Posted 3 years ago

“The travel advisor Geraldine Roberts who looked after me was excellent from start to finish, thoroughly recommend using holiday gems”

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Posted 4 years ago

“Easy to book and navigate, although wasn't prepared for a £40 + price hike between booking and receiving a phone call with confirmation 5 minutes after booking. Was sent all the documentation through quickly but nothing to prove I paid the further money. The email with queries went unanswered.”

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Posted 4 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. According to our notes on the booking, this was discussed prior to confirmation and additionally, the receipt is showing as 2 payments and no outstanding balance to be paid. We trust that this clarifies the issue.

Posted 4 years ago

“Absolutely amazing”

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Posted 4 years ago

We are delighted that our service exceeded your expectations. Thank you for taking the time to post your positive review.

Posted 4 years ago

“HolidayGems found me a good deal and the transaction went smoothly with no hiccups. Later, I spoke to a member of staff, Kathleen, who was warm and friendly, knowledgeable and efficient- absolutely lovely and a real ‘Gem’! This company deserves your attention and interest in my opinion and I wouldn’t hesitate to use it again and would definitely recommend. Thank you so much.”

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Posted 4 years ago

Thank you so much, Paula, for taking the time to post your experience and recommendation. We look forward to helping you plan many more holidays.

Posted 4 years ago

“Aiden was very helpful sorting out our holiday and travel. Very friendly & polite, will definitely tell our family & friends about Holiday Gems”

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Posted 4 years ago

Thank you for taking the time to post such positive comments. Our team always appreciate it.

Posted 4 years ago

“Everything was going great, I booked and paid for the holiday and then waited for someone to call back and go through everything with me. When someone did call me back everything was great but then was told the price had increased by £88. After spending days looking for a holiday I really couldn't be bothered arguing. So be aware when booking from this company that the price you book your holiday for isn't necessarily the price you will pay.”

Helpful Report

Posted 4 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs or options. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and we are sure that you will have a wonderful holiday.

Posted 4 years ago

“Steven was very good”

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Posted 4 years ago

Thank you for the time taken to post your positive comments. It is appreciated

Posted 4 years ago

“So this is I think the 4th time I have used Holiday Gems and and I can honestly say I have never had a bad experience. We booked this time on Sunday night very last minute to leave on Monday and I was deal with by Finn,who was lovely. She sorted everything out on the phone and even checked me in for my flights. Thanks again.”

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Posted 4 years ago

It is always appreciated when a return client takes the time to post such positive comments. Thank you, Mark. We do hope that we will be able to help you plan many more holidays and that our service will always meet your expectations.

Posted 4 years ago

“Excellent service by JM”

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Posted 4 years ago

Jordan will always provide excellent service, Brian, and we are delighted that it exceeded your expectations. Thank you for your positive feedback.

Posted 4 years ago

“very efficient excellent service many thanks”

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Posted 4 years ago

Thank you for your positive feedback, Victoria. The team always appreciates the time taken to share your experience

Posted 4 years ago

“Very easy, friendly and professional service, booking was simple and at great prices Thanks Geraldine”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Follow up call from staff regarding cancellation of my holiday and reassurance that full refund will be made after flight company cancelled my flight .Staff are interested and customer service excellent wouldn’t hesitate to book again with this company very soon .”

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Posted 4 years ago

We know that our team will always be available to help you plan many more holidays. Thank you for your positive feedback, Paul - it is appreciated.

Posted 4 years ago

“Easy and great communication to confirm from the team”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Easy to book with staff are very helpful and friendly would definitely use again”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Booked holiday online and paid straight away the full price. Shortly after we received a call from agent saying the room we booked is no longer available and we need to pay more to secure the place we wanted. We refused extra payment as it was ridicilious request to pay extra for something we already paid and received confirmation. Literally 3 mins after that we received another phone call from the agent saying that everything is sorted and the room we originally booked is reserved for us. We were left with very mixed feelings about our holiday in Feb 2022.”

Helpful Report

Posted 4 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. It would appear that our agent was able to obtain authority to discount the costs to enable the holiday to be booked at the order price. We are sure that you will have a wonderful holiday.

Posted 4 years ago

“Easy booking process”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

“Good prices, easy to book on line. However after pressing button to book based on the prices shown, received phone call next day to say price had increased due to ‘live’ prices. Accepted change as booking with other people and places were going very quickly. Annoyed over this, as accepted total price as shown on site. Not clearly shown that this price could increase as it’s only a ‘request’ booking.”

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Posted 4 years ago

“Quick and easy to book the holiday.”

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Posted 4 years ago

Thanks for taking the time to leave a review, we really appreciate it.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews