Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Geraldine was extremely helpful and friendly . This is the level of service that everyone should be measured by”

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Posted 4 years ago

“Was helped very well before holiday September 2021 ie changing airport which worked out £180 cheaper and would get it back. Been emailing several times for my refund since October 2021.after care from holiday gems very poor”

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Posted 4 years ago

Our sincere apologies for any delay in the refund. We have requested an immediate investigation and a response to your correspondence.

Posted 4 years ago

“We dealt with Martin and he really went above and behond to help us.”

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Posted 4 years ago

“Very helpful, however still awaiting a confirmation email and phone call after being told it would be 40 minutes I have been waiting nearly 2 hours”

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Posted 4 years ago

“So great and helpful Geraldine”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“2nd time using holidayGems great value and good customer care, thanks again Martin at holidayGems much appreciated!”

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Posted 4 years ago

“I Mohammad can honestly say my experience with Holiday Gems was excellent as I had no trouble arranging my dates and accommodation to fly out to Marrakesh Finn was superb with the customer service and understood all my needs which I required for the Holiday and answered all the questions and ticked all boxes. Please keep up the excellent work Finn God bless you and all the team Thank you.”

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Posted 4 years ago

“Very polite on the phone great customer service really good at helping with enquiries!”

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Posted 4 years ago

“Excellent service particularly from your rep. Geraldine. Nothing was too much trouble and when I needed to change a flight, she organised it and kept me fully in touch. Happy to recommend your company.”

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Posted 4 years ago

We are delighted that the service exceeded your expectations. Thank you for sharing your positive experience.

Posted 4 years ago

“Thankyou Sam for helping with a complicated situation. You put me at ease and sorted it calmly and efficiently.”

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Posted 4 years ago

Sam will always endeavour to ensure a great resolution to any issue. Thank you for your positive feedback.

Posted 4 years ago

“Lovely chatting with you, great package deal, exactly what I was after and great price, thanks”

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Posted 4 years ago

“Call handler was very helpful and explained everything. The actual fact that we booked a holiday paid for it and then had to pay more was not acceptable and needs to be clearer before booking.”

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Posted 4 years ago

“Fantastic service Geraldine was exceptional very patient and helpful couldn't ask for more what diamond 10 out of 10”

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Posted 4 years ago

“service very good holiday paid for was expecting a phone call on monday 10th jan money has gone out of the account still havent had any confirmatuon”

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Posted 4 years ago

“Thank you geraldine roberts for very informative and knowledgeable information for my holiday thank you so much”

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Posted 4 years ago

“The lady I spoke to was very helpful indeed Thank you :)”

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Posted 4 years ago

“So far so go easy to book”

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Posted 4 years ago

“Gereladine our Advisor was first class very helpful and friendly really pleased”

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Posted 4 years ago

“NICE AND EASY TO BOOK ON LINE GOT ALL DOCS NEEDED FOR MY HOILDAY STRAIGHT AWAY.”

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Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,797 reviews