Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices advertised but they change whilst you are booking. Whilst trying to book a holiday the website would not allow me to pay, then that and another holiday vanished from the site.”

Helpful Report

Posted 3 years ago

Thank you for your comments and informative feedback. Unfortunately, our suppliers and/or airlines feed our website directly and we are sure that you will appreciate that the availability and/or costs can change rapidly. Whilst we do all possible to avoid these issues, they are a matter over which we have no control. We thank you for booking with us and trust that you will enjoy a perfect holiday.

Posted 3 years ago

“This is the first time I have booked with holiday gems but the agent that help me Paul Warrington was very helpful find as exactly what we needed and I would not hesitate to use your company again”

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Posted 3 years ago

“The same day that we booked someone from your office rang me and put the price up by£75!Not very impressed with that at all.We were put on the spot and agreed but would have preferred the option of upgrading our accomodation for the extra money.”

Helpful Report

Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for accepting the increase and proceeding with the booking and we trust that you will have a great holiday.

Posted 3 years ago

“Very easy to deal with I’ve got all the stuff that deals with our family holiday for July we don’t want all the hoopla that goes with all inclusive a plain self catering do what we want when we want holiday which was provided by holiday gems thank you.”

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Posted 3 years ago

“Excellent service from Geraldine. Phoned me back promptly and was able to answer any questions. Very friendly and professional.”

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Posted 3 years ago

“I have booked holiday was dealing with a man sorting our holiday rang back numerous times but the last thing he said was I ring you back shortly and still no phone call. Plus I don't have any paper work of holiday etc we booked. I find this not good service”

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Posted 3 years ago

“Telephone representative was very helpful and friendly just wish price online was the price to pay added amount after was very off-putting”

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Posted 3 years ago

“The best!!!!!!”

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Posted 3 years ago

“stumbled on this site, but fantastic service, already told 5 people about it”

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Posted 3 years ago

“Person on the phone(Jordan) was extremely helpful and nothing was too much trouble,really happy and chatty.”

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Posted 3 years ago

“Very helpful, changed name and flights as I made a mistake. 5*”

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Posted 3 years ago

“Iv been with holiday gems a number of years and never found a problem staff are very helpful so Iv recommend them to numerous people which have also booked with them got 2 holidays booked this year thanks holiday gems”

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Posted 3 years ago

“not very satisfied”

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Posted 3 years ago

If you would please clarify any issues we will request the correct department to address any issues raised. However, we note that the matter has been resolved to your satisfaction

Posted 3 years ago

“Booked with Holiday Gems with Jordan he was initially very helpful until he took my money phoned and asked to speak with him twice since and hasn't got back to me . Haven't received confirmation yet of my Holiday so awaiting that still .”

Helpful Report

Posted 3 years ago

Thank you for the comments posted. The documents were emailed to the address given on the day of confirmation. However, we have resent these and ask that you check your spam/junk folder for any filters. For any other issues, please contact our customersevices@holidaygems.co.uk for resolution.

Posted 3 years ago

“Hello very good conversation and very helpful, deserves a pay rise”

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Posted 3 years ago

“Finn is very knowledgeable, professional and friendly. She really went above and beyond to assist me with my booking. Thank you for all your help. Best wishes, David”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Just booked Barbados , Samantha Riley couldn't have been more helpful addressing our concerns over Covid and kept us fully informed as our booking went through , thanks again Sam”

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Posted 3 years ago

“Geraldine was extremely helpful and friendly . This is the level of service that everyone should be measured by”

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Posted 3 years ago

“Was helped very well before holiday September 2021 ie changing airport which worked out £180 cheaper and would get it back. Been emailing several times for my refund since October 2021.after care from holiday gems very poor”

Helpful Report

Posted 3 years ago

Our sincere apologies for any delay in the refund. We have requested an immediate investigation and a response to your correspondence.

Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews