Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After an issue with payment I spoke to Jordan mizra who was helpful snd friendly and a credit to your company .”

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Posted 3 years ago

“Really easy to book only downside is I’m still waiting for quote on car hire”

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Posted 3 years ago

“Always use HG and helpful and efficient service but just found my latest booking very annoying as the price was a lot more then quoted and booked online once it’s confirmed and the difference has to be paid! Makes a big difference as to whether I’ll use again in the future.”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We do regret that after many positive bookings that this issue has impacted on any future consideration.

Posted 3 years ago

“Used HolidayGems many times,never had any issues with my holidays and will continue to book with them.”

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Posted 3 years ago

It is always a pleasure when a return client takes the time to share their experience. Thank you, Robert.

Posted 3 years ago

“Easy search, low price compare to others. Will recommend friend and family.”

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Posted 3 years ago

We will appreciate your recommendations and thank you for sharing your positive comments.

Posted 3 years ago

“Excellent helpful service by Aiden , I would definitely used them again”

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Posted 3 years ago

“The website was very easy to use to make our booking. Had a few issues with incorrect information on our final confirmation documents when received. After a few phone calls with customer services, everything was sorted, a little bit frustrating having to make these calls to highlight silly administration errors”

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Posted 3 years ago

“Very good service and friendly”

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Posted 3 years ago

“I booked online, received summary of the booking and a phone from a lovely lady Fin. to make sure all details were correct and I was happy 😊 . Definitely recommend to family and friends”

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Posted 3 years ago

“Finn was very nice”

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Posted 3 years ago

“Well helpful”

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Posted 3 years ago

“Easy to use website, although information regarding luggage could be made clearer. Finn was efficient, helpful and thorough.”

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Posted 3 years ago

We do regret that the baggage information was not clear and we will highlight this to our team for attention. Thank you for proceeding with the booking and your really positive feedback which we know will be appreciated by Finn.

Posted 3 years ago

“Finn was very helpful and efficient”

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Posted 3 years ago

Thank you for taking the time to post your review which we know will be appreciated

Posted 3 years ago

“Geraldine was very helpful to me from the first call to the last call. Helping me find the right destination for our family. Also go out if her way to arrange disability transport for the airport.10 out of 10.”

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Posted 3 years ago

Geraldine will always go the extra mile to ensure a perfect result. Thank you for taking the time to share your positive experience.

Posted 3 years ago

“Amazing customer service”

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Posted 3 years ago

Thank you for the positive comments and rating. Our team will appreciate the comments made

Posted 3 years ago

“Helped all the way, especially Emma thank you. Booked to go with them again”

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Posted 3 years ago

We are delighted that you have booked with us again and thank you for your loyalty. We are sure that with Emma's assistance you will have an amazing holiday.

Posted 3 years ago

“Holiday paid for in full, no confirmation sent, following day telephone call telling me holiday was 120 dearer! As soon as I refused to pay it price dropped by 60 quid. Company don't seem to like honouring bookings..... if I could give no stars I would”

Helpful Report

Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Our sales manager has endeavoured to contact you to discuss the process but has had no reply. We thank you for proceeding with the booking and are sure that you will have a great holiday.

Posted 3 years ago

“It ended up a slightly convoluted process booking with holiday gems as they struggled to book the agreed flights so there were quite a few back and forth phonecalls. Having said that, the operator was polite and very helpful and did get the issue sorted after a few hours so, although it took a little more liaison than expected, I’m happy with the process overall.”

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Posted 3 years ago

We do regret that the process was not as expected, Laura, but do thank you for taking the time to post your feedback and the positive comments regarding our sales agent.

Posted 3 years ago

“Friendly and easy to contact.”

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Posted 3 years ago

Thank you for such positive feedback, Ian. We know that our agents will appreciate it

Posted 3 years ago

“After you book your holiday they take forever to answer the phone, don't resolve your issues I paid for reserved seat's for Ryan Air flight only to find that Ryan Air had no such bookings.”

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Posted 3 years ago

Thank you for your feedback, Stuart. If you have a post-travel issue which incurred any extra costs, please email customerliaison@holidaygems.co.uk together with any receipts and they will endeavour to resolve the issue on your behalf.

Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews