Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The holiday was easy to book but the whole experience was marred by a pho e call saying the price had gone up although I had paid in full”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and trust that you will have an amazing holiday.

Posted 3 years ago

“Very friendly and helpful”

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Posted 3 years ago

“Geraldine was very friendly, helpful and informative. Never had I heard of Holiday Gems before. Very competitive prices!! Offered back up support if I need it, re: tickets etc. Jo Wylde”

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Posted 3 years ago

“still awaiting my paperwork ??????”

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Posted 3 years ago

Thank you for your positive review. According to our records, the documents have been emailed on 16 January 2022 to the address given. We have now resent these and ask that you check your spam/junk folder for any filters. If you continue to experience issues please email custonerservices@holidaygems.co.uk

Posted 3 years ago

“Really understanding”

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Posted 3 years ago

“A easy experience, just a shame had to contact flight provider direct to book hold baggage and extra leg room seats.”

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Posted 3 years ago

“Geraldine was an exception she made us feel comfortable in booking and was a very lovely person to talk to.. You should be very proud to have her in your company xx thankyou Geraldine”

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Posted 3 years ago

“I would like to tell you that Nicola Kendrick was fantastic helping book aholiday after your website would not accept dates of birth 10 out 10”

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Posted 3 years ago

“Thankyou so much for still being here for us to book a holiday. Special thanks to Geraldine for you kind help. Looking forward to my holiday 😁”

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Posted 3 years ago

“Very 👍 good”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Easy to book questions answered ,looking forward to holiday,thanks”

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Posted 3 years ago

“We approached holiday gems after being told that there were no holidays available from Bournemouth to Spain, Holiday Gems pulled out all the stops and sorted us out a package holiday to exactly where we wanted to go, thank you again. We would recommend them to anyone and we will use them again.”

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Posted 3 years ago

Thank you for such a great review. We will always be available to help n planning many more holidays.

Posted 3 years ago

“Excellent service and price”

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Posted 3 years ago

We are delighted that all your needs were met, Ian

Posted 3 years ago

“Really happy. Holiday Gems very courteous and phone you back at a drop of a hat unlike other travel firms who are unable to contact. The only problem I had after booking was after we submitted the booking the price increased which resulted in myself having to pay the remaining balance.”

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Posted 3 years ago

Thank you for your positive comments, Pamela. We do regret that the online costs could not be honoured but we d try and make the process as transparent as possible as costs and availability change so rapidly. We do hope that this will not detract from enjoying a perfect holiday.

Posted 3 years ago

“Have booked many times with holiday gems had no problems at all Jordan was a great help .”

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Posted 3 years ago

“Very organised ,friendly and helpful staff.”

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Posted 3 years ago

“Professional and friendly service provided by Stephen resulting in holiday booking to my satisfaction. Highly recommended.”

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Posted 3 years ago

“Lilly was very good and understanding with our needs for what we wanted”

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Posted 3 years ago

“Everything has gone very well through the booking process. A better review will be available after the holiday is completed”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews