Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paul was so helpful and really nice and friendly too”

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Posted 3 years ago

“Great range of holidays at bargain prices with unusually flexible flight options. Sadly unable to amend a holiday purchased in error (wrong year!) except at hugely increased costs due to airline policies ... but decided to cut potential losses by booking for 2022 AND 2023.”

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Posted 3 years ago

“I made, what i thought was a holiday booking? After booking and paying in full, less than 12 hours later i had a missed call asking me to phone them back urgently? I suspected this was holidaygems asking for more money? so i decided to do some research into my rights before calling back... Hidden in their terms and conditions.... You are NOT actually booking a holiday at the price you see displayed on their website? But you are requesting if the company can provide this advertised holiday at the displayed price? Even though i paid in full at the point of booking it turns out its just a provisional price booking? Should you disagree with the, almost guaranteed higher price they come back to you with? You are then liable to pay a £75 "Admin fee" for this company looking to book your holiday?? This really should be CLEARLY stated on each holiday listing at the point of booking NOT buried in complicated terms and conditions! This admin charge! THIS DOES FEEL LIKE YOUR BEING HELD TO AN UNFAIR RANSOM? Either pay the "so called" overnight mysterious price increase? Or be punished with a £75 fine? Anyway! I decided to take a look in to my rights with these circumstances that seemed somewhat unfair as id only booked less than 12 hours ago apparently the price had gone up overnight? To my surprise i read information stating this was legal if various prices had increased dare in this booking period to a maximum allowed amount of no more than 8% If the company ask for above a 8% increase in price you have a right to full refund without any charges added. I also read that if your holiday booking price suddenly goes down in price you also have a legal right to ask for a part refund? I had no idea about this but decided to review the holiday booking price before calling them back to confirm my fears. less than 16 hours later the holiday price on their website had changed (updated live price) But this was showing a total of £6 less than what i paid (last night) So assuming the "REAL" price had been updated by holidaygems since last night? I decided to make the call back to them, Where i was quickly informed, the inbound flight price had crept up in price "since last night" total increase £70? When i had read other customer reviews most of the reviews mentioned this £70+ increase in booking price? Seems odd that almost all of the advertised booking prices are wrong and always more, never less? I stated this in the phone call, & it was explained to me, advertised prices are not always live and can take up to 72 hours to reflect the actual prices?? So i asked if he was able to provide any proof that the flight price had increased by around 6.5% overnight. (Almost to the legal allowed limit of 8%) He couldn’t but repeatedly spoke about live prices and website updating etc etc? So i decided to ask about the change in booking price that was currently being offered? I explained it had come down by £6 in total to book (right now) & asked how it was possible to increase in price by £70 in less than 12 hours of booking but then be reduced by £76 two hours later? He replied this was impossible? I offered to send screenshots of the live price change that i had refreshed several times while speaking with "PAUL" on the phone? At this stage PAUL seemed lost for words? I decided to put him out of his misery & said let’s just agree to keep the price at what i have already paid? Paul instantly replied YES OK! THANK YOU! Then hung up! I sent him and emailing saying i feel a little disappointed at him hanging up on me! & asked when my holiday booking would be confirmed and emailed to me? He quickly rang back, apologised and emailed my booking information. My conclusion of the booking experience.. I do have to question the integrity & honesty of this so called overnight price increase of £70 that came down by £76 a few hours later? With no reasonable answer & the fact that seems to happen with almost all holidaygems bookings? And then there’s the nasty hidden £75 admin charge if you refuse to be held to ransom? When i booking details arrived i closely inspected them for the "£70 flight price increase" I could not find any additional price increase in the booking details for the £70 in question, nor any extras discount applied to cover this increase? Um? Suspicious? Well after by first experience with Holidaygems i am a little apprehensive as to how smoothly my holiday experience will go being my fist booking with Holidaygems.”

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Posted 3 years ago

Hi Michael, we are disappointed to hear about this. Our Manager on duty will be taking a look into the points you have raised. We know, due to the demand that has come onto the market, prices are continually fluctuating which may have been the issue here, and over which we have no control, be it with our accommodation or airline provider. However, we will certainly look into this and revert to you privately.

Posted 3 years ago

“Booked sunday morning, checked an hour afterwards and the price had dropped by £60, so phoned up to cancell and rebook and was told i couldnt but they made a note and said they would get a manager to call me back, still waiting for that call”

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Posted 3 years ago

“Hi the lady I booked with on the phone very helpful then got email and phone call saying price had increased by £82 went to pay on line but had gone up £102 ???”

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Posted 3 years ago

“We found it so easy and so much cheaper to book through this company won't be the last time”

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Posted 3 years ago

“Not necessarily the cheapest, but the customer service is excellent Good prices compared to most. The follow up phonecall to confirm booking details is an added bonus.”

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Posted 3 years ago

“Very helpful & website so easy to use would recommend”

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Posted 3 years ago

“We've used holidaygem a few times and have always been very happy with their response to any queries. Steven on this occasion was very professional sorting out our payment that had been 'declined'. Good job done👍”

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Posted 3 years ago

“Easy and hassle free to book. Great service from their agent steve jones, a very helpful and friendly chap”

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Posted 3 years ago

“Very helpful - emailed us the locator forms and fully explained a small price increase”

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Posted 3 years ago

“Was not happy that the price changed to what it was online”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for proceeding with the booking and we trust that you will have an amazing holiday.

Posted 3 years ago

“Paul thanks for your help with my holiday ❣️”

Holiday Gems 4 star review on 25th January 2022

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Posted 3 years ago

We are so pleased that everyone enjoyed the holiday. What a lovely photo !

Posted 3 years ago

“This is my first booking with holiday gems. Nick was great explained everything and was very pleasant.”

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Posted 3 years ago

“Very good but when you first book look for the 1.3 day flexible dates you normally have to tick a box but not here going next week so could tell you more when I come back 👍”

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Posted 3 years ago

“Ok been trying to get a receipt of my holiday but not getting no reply”

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Posted 3 years ago

We do regret that you have not received the confirmation documents and receipt. According to our records, these have been sent twice and we would ask that you check your spam/junk folder for any filters.

Posted 3 years ago

“I have booked twice through this company before. Both times were smooth and professional. Easy to use service, good information sent and the cheapest on the internet. Will certainly be using on most future holidays, if not all :-)”

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Posted 3 years ago

“Booked a summer holiday through HolidayGems, the service was good and a big thank you to Paul”

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Posted 3 years ago

“was a pleasure booking with holiday Gems. I don't normally write a review but the guy on the phone who dealt with my me. went the extra mile to make sure I got the holiday I was looking for. thanks Paul Warrington. il use yous again 💯”

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Posted 3 years ago

“Booking was easy but unfortunately the next day I had a phone call to say the cost of the holiday had gone up by £139 although I had paid in full the day before. Not happy”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews