Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Geraldine is a star, she really went the extra mile and provided an level of customer excellent service. Professional, friendly and efficient. Very happy customer! Highly recommend”

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Posted 3 years ago

“Quick answer over the phone, Samantha was very helpful and knowledgeable and keen to help. Made the booking easy. Will recommend Holiday Gems to others.”

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Posted 3 years ago

“I'm not accustomed to leaving reviews but I thought this would help others. My experience with holiday gems was fairly straightforward but has left me a little untrusting. Holiday Gems were cheaper than other holiday providers but I would advise that you call them rather than book online. Also, ask the phone operator to talk you through all the costs before making your booking. I booked a family holiday for May 2022 by doing this online. The day after booking the holiday I received a call from a friendly young man telling me my order didn't go through so he had to do it for me. He checked through our holiday details and they appeared to be correct. Firstly he booked our flights, telling me before he placed my order that they were non-refundable. After he booked our flights he then told me that since making my online booking the hotel prices had gone up by £10 each, I feel this was a bit naughty as he had just booked the non-refundable flights. If you are a family of four with 2 young children and you are happy not to sit near each don't pre-book seats as each adult will be sat with one child. I paid £7 each. again this was a bit naughty. I would suggest you book your luggage through holiday gems as this is much cheaper than adding it at a later date”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price due to fluctuations in availability or cost due to 'cross over' between submission and confirmation, we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. The airline booked has ounitive regulations regarding seats, check in and the legal requirements of seating with children. Unfortunately, this is a matter over which we have no control. Thank you for proceeding with the booking and we are sure that you will have a great holiday.

Posted 3 years ago

“Just booked with Geraldine who was very organized and friendly hope hidays as good rhankyou”

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Posted 3 years ago

Thank you for such positive comments - it is always appreciated.

Posted 3 years ago

“(Finn) Excellent service would highly recommend to friends and family”

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Posted 3 years ago

Thank you for taking the time to post your positive comments, Konrad. We know that the whole team would give the same great service to your friends and family.

Posted 3 years ago

“Thank You Very Much Samantha, For Your Help / Guidance And Very Polite Manner In Arranging Our Holiday, Much Appreciated”

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Posted 3 years ago

Thank you for taking the time to post your positive comments, Andrew. Our team always appreciate the feedback

Posted 3 years ago

“Finn was absolutely brilliant with advice and tips for helping me book a group family holiday. She is very helpful, friendly and understanding to any concerns or questions I wanted to address. I have always booked with holiday gems due to the reps are very helpful.”

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Posted 3 years ago

It is always appreciated when a repeat client takes the time to post such positive comments. Thank you, Karishma, we do appreciate your loyalty.

Posted 3 years ago

“everything confirmed within 6hrs...and cheapest deal given”

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Posted 3 years ago

We appreciate your positive feedback, Louise - thank you

Posted 3 years ago

“Geraldine 221 was unbelievable! I’ve not experienced customer service like that when booking a holiday EVER! Nothing was too big or too small, she’s amazing at her job. Such a lovely person too. Will definitely book again!”

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Posted 3 years ago

We will be sure to let Geraldine your fantastic feedback, Sam. Thank you for taking the time to post your review.

Posted 3 years ago

“Excellent service provided,very friendly staff who are more than happy to help you with excellent customer care at all times”

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Posted 3 years ago

Thank you for taking the time to post such a positive review. It is always appreciated

Posted 3 years ago

“Finn is best person I spoke after very long time thank Finn for everything.”

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Posted 3 years ago

Finn is one of our senior agents and a great asset to the team. She will appreciate your feedback, Aftab.

Posted 3 years ago

“I couldn’t be more pleased with the friendly efficient service I had from Sam and Paul. Excellent!”

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Posted 3 years ago

Both Sam and Paul ensure that they give the best possible service and advice. They will appreciate such positive feedback.

Posted 3 years ago

“Really friendly and very helpful lady”

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Posted 3 years ago

Thank you for taking the time to post your positive comments, Carly

Posted 3 years ago

“I contacted HolidayGems once again after going with this company on our last holiday. I explained to Sam, who was dealing with our holiday enquiry, that I was on a budget, (as most of us are), and that I was treating my 4 girls and partners to a family holiday and that I had a disabled daughter so all I wanted was for us all to have a lovely time and memories to look back on. I explained that we had found several hotels in Tenerife but really needed advice on the best area to go to with young adults. Sam gave us several areas that would suit us more and we eventually booked our 8 night stay in Tenerife. Sam has been very patient with us over the last few days finding us the best price and once again being the cheapest on the market.”

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Posted 3 years ago

Thank you for taking the time to post your positive comments. Sam's experience and expertise will, we are sure, ensure the best possible options. We trust that you and the family will have another amazing holiday.

Posted 3 years ago

“Really easy to use website and booked without too much trouble apart from booking the sister hotel instead of chosen one. Both looked nice so didn’t worry. Call the day after from Finn who couldn’t of been more helpful. Changed my booking to the hotel I wanted and gave loads of useful information about the destination. Good professional and friendly service.”

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Posted 3 years ago

“All found to have good customer service, also go out of there way to help :)”

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Posted 3 years ago

“Really positive experience with agent. Explained situation and next steps.”

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Posted 3 years ago

“Geraldine was very helpful”

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Posted 3 years ago

“I booked this holiday with the help from a lady called Geraldinel..I was not quite sure what to do with all the paperwork and test results we needed to go in holiday but she sorted everything out and made it so easy for us and even give me a number to call if we got into any problems…I’m definitely going to book with holidaygens from now on thank you Geraldinel.”

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Posted 3 years ago

“The lady I just spoke to- to amend the booking was brilliant, professional and competent. She was so clear and precise. A+++++”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews