Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with the prompt no nonsense way my holiday was dealt with”

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Posted 4 years ago

“Daniel Pickering who we booked with was very friendly, patient and polite and made me understand it nice and slowly and repeated everything several times as I wanted, thank you.”

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Posted 4 years ago

“all ok got a phone call”

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Posted 4 years ago

“We spoke to Mark and he was extremely helpful and friendly service he really put himself out for us would definitely recommend your company brilliant well done 🤠”

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Posted 4 years ago

“I dealt with a Fin Gresty who I found very friendly and efficient”

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Posted 4 years ago

“Good and very helpful I recommend to everyone”

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Posted 4 years ago

“Very let down that it's not shown that there are extra charges after you've booked ie, my holiday was £751 . Then when I recieved my email there was no baggage.This should be stated before you take a person's money for the booking because who books an holiday for a week with no bag. POOR INFORMATION .”

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Posted 4 years ago

We sincerely regret any confusion regarding the addition of checked bags. Unfortunately, the airline used has various fare options and not all include checked bags or the option to add them prior to confirmation. However, the service has not been added or charged and our customer service team can add these at the applicable charge. This should not attract any additional admin fees to the costs other than the actual airline fee which would have been charged at the time of confirmation.

Posted 4 years ago

“Called up spoke to a very helpful guy who talked me through it well sorted my payment options put for my paydays I req very good service qnd was quick and simple got the paperwork confirming same day”

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Posted 4 years ago

“Great service, would thoroughly recommend!”

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Posted 4 years ago

“Have been using Holiday Gems for the past 7 years and every year they have never been beaten on price. Booking is easy online and call back to confirm booking/price came with half an hour. Operators are alway cheerful and helpful and any further enquiries sent by email are replied to swiftly. Highly recommended.”

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Posted 4 years ago

“Holiday Gem is ideally the best holiday provider I have experienced to-date. They truly aim to make sure your holiday is packaged to suit all your needs. Giving excellent communication throughout the whole transaction.”

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Posted 4 years ago

“Excellent service so far. FINN was very professional and helpful on the telephone today although there was an increase in charges to address it was great to speak to someone who thoroughly checked that the online booking I had completed was all correct.”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“Really easy to navigate website and excellent follow up and customer service. Thank you Finn Gresty.”

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Posted 4 years ago

“very good advice”

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Posted 4 years ago

“Brilliant service, fast and efficient. FINN”

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Posted 4 years ago

“No hassle. No fuss. Extremely helpful staff made the booking of our holiday very easy. Would definitely use again.”

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Posted 4 years ago

“Excellent site and low price compared to others, highly recommend.”

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Posted 4 years ago

“Finn has been fantastic and has helped me throughout the process and pick whats right for us as family holiday. Very easy and freindly and accommodating. Thank you”

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Posted 4 years ago

“Promised a call back 5 times no one called. Only wanted to rebook a holiday that was cancelled, disappointed, the only colleague which helped with previous bookings and the only reason why I wanted to book through holiday jems is because of Geraldine.”

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Posted 4 years ago

We sincerely apologise in you have not received the promised call backs. We note that you were refunded in full on 27 January 2022. We shall request a call back as soon as possible and thank you for your patience and co-operation.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,797 reviews