Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful when I made a mistake with my booking. It was sorted out asap.”

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Posted 4 years ago

Thank you for taking the time to post such a positive review, Tasulla. We are delighted that the team was able to assist in resolving the issue.

Posted 4 years ago

“Recently discovered, pleasantly surprised, staff are great and helpful. I had booked and they rang me up without prompting to see if I'd like better flights, very thoughtful. Thanks.”

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Posted 4 years ago

Our team will always endeavour to offer the best possible options for your needs, Roderick. We are so pleased that there was a great outcome for you.

Posted 4 years ago

“The man that booked our holiday was so pleasant, he helped me with everything I needed to know”

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Posted 4 years ago

We are so pleased, Mark, that the service exceeded your expectations. Thank you for sharing your experience.

Posted 4 years ago

“Staff are so helpful and I can understand what they are talking about.”

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Posted 4 years ago

Thank you for your positive feedback. It is always appreciated, James.

Posted 4 years ago

“I booked this holiday on line and paid in full,I then get a phone call the next evening telling me he was going to confirm my booking,he seemed quite surprised my flights were booked but then proceeded to tell me my room rate had gone up,I was disgusted he then said I could cancel but it would take 21 days to get e refund,this was so upsetting he new my distress and spoke to a supervisor who decided to let me have the rooms at original price, iam a 75 year old lady I have always booked my holidays on line and never had this happen, on top of this iam phoned the next day and again was told my holiday needed to be confirmed,I then told her it had been and I had printed out all my documents,is this normal procedure,I do hope not,I will not be dealing with you in the future. Mrs harrington”

Helpful Report

Posted 4 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We are pleased that the manager was able to offer a discount to honour the cost and we will be sorry not to be able to assist in planning your next holiday.

Posted 4 years ago

“Paul was really helpful and communicated well. Pleased he could link our booking to our friends going at same time. Thanks 😊”

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Posted 4 years ago

Paul will always endeavour to resolve any issues and we thank you for taking the time to post your positive review.

Posted 4 years ago

“Absolutely fantastic service so far. I have nerve damage they explained thought that and want I need to have. Plus refund about coivd. How to book per coivd check list. Payment plan offered”

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Posted 4 years ago

We are so pleased that our service has exceeded your expectations. Than you for your positive comments.

Posted 4 years ago

“No problem booking very easy all straight forward”

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Posted 4 years ago

We are delighted that you found the whole process easy. Thank you for taking the time to share your positive feedback.

Posted 4 years ago

“Friendly service and a quick helpfull responce”

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Posted 4 years ago

“Very pleased with excellent customer service. Would use Holiday Gems again and recommend them to my friends and family.”

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Posted 4 years ago

“booking our holiday and the subsequent call back from Holiday Gems was easy and problem free”

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Posted 4 years ago

“Excellent service. Very professional .”

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Posted 4 years ago

“Very pleased with my booking and price of holiday.”

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Posted 4 years ago

“Very hard to speak to someone even to pay of the holiday”

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Posted 4 years ago

We do apologise if you have been unable to contact our offices by phone. Due to a surge in new bookings the customer service lines have been very busy and we do know that we may exceed the wait times, for which we apologise. You may also email the team if the matter is not urgent or access the FAQs online which are comprehensive. Payment must be made online on the following link - https://www.holidaygems.co.uk/mybooking/manage We trust that this will resolve matters but our staff will always do all possible to assist if necessary.

Posted 4 years ago

“Just arrived back from a great holiday booked through HolidayGems, it was easy to book online, then received a phone call the following day confirming everything, they saved me money and would definately book with them again.”

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Posted 4 years ago

We are absolutely delighted that you had a great holiday, Julie, and that we were able to make the whole booking experience easy and enjoyable. Thank you for such positive feedback!

Posted 4 years ago

“Really helpful lovely member of staff - thanks for all your help xx”

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Posted 4 years ago

Thank you for taking the time to post your positive feedback, Holly. It is always appreciated.

Posted 4 years ago

“On arrival at the Blue Sea Costa Bastian it was discovered that my son's rucksack had been left on the coach which contained all our euros and chargers for our mobiles. Numerous phone calls during Saturday and Sunday did not resolve this issue on any of the emergency numbers and on contacting Holiday Gems a very arrogant Manager said it was my problem as he had no responsibility to contact the transfer company. This ruined my short break as a result I will not use Holiday Gems again.”

Helpful Report

Posted 4 years ago

We sincerely regret any issues which impacted on your holiday. Unfortunately, incidents such as these are outside of our remit but we will always do all possible to assist. We can find no record of your call to our offices and would appreciate a formal complaint with a call log to our customer liaison team who will investigate the issue.

Posted 4 years ago

“Very professional in all aspects nothing was too much trouble definitely will use them again”

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Posted 4 years ago

Thank you for your positive post, Roger. We look forward to assisting in your next holiday plans.

Posted 4 years ago

“Easy and straight forward booking.Jordan was very helpful and polite.All our needs met.”

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Posted 4 years ago

We are delighted that the booking process was so easy and that Jordan gave his normal exceptional service. Thank you the positive feedback, Barbara

Posted 4 years ago

“Excellent service from FINNG gave me lots of great information about Dominican Republic and has said if I need anything else regarding my holiday to just contact her”

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Posted 4 years ago

Finn has a wealth of experience and is an appreciated member of the team. Thank you for your feedback, Andrew, which we know Finn will appreciate.

Posted 4 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews