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Holiday Gems Reviews

4.6 Rating 2,790 Reviews
91 %
of reviewers recommend Holiday Gems
4.6
Based on 2,790 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Holiday Gems Reviews
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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Daniel Pickering who we booked with was very friendly, patient and polite and made me understand it nice and slowly and repeated everything several times as I wanted, thank you.
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Posted 3 years ago
We spoke to Mark and he was extremely helpful and friendly service he really put himself out for us would definitely recommend your company brilliant well done 🤠
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Posted 3 years ago
I dealt with a Fin Gresty who I found very friendly and efficient
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Posted 3 years ago
Good and very helpful I recommend to everyone
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Posted 3 years ago
Called up spoke to a very helpful guy who talked me through it well sorted my payment options put for my paydays I req very good service qnd was quick and simple got the paperwork confirming same day
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Posted 3 years ago
Great service, would thoroughly recommend!
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Posted 3 years ago
Have been using Holiday Gems for the past 7 years and every year they have never been beaten on price. Booking is easy online and call back to confirm booking/price came with half an hour. Operators are alway cheerful and helpful and any further enquiries sent by email are replied to swiftly. Highly recommended.
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Posted 3 years ago
Holiday Gem is ideally the best holiday provider I have experienced to-date. They truly aim to make sure your holiday is packaged to suit all your needs. Giving excellent communication throughout the whole transaction.
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Posted 3 years ago
Excellent service so far. FINN was very professional and helpful on the telephone today although there was an increase in charges to address it was great to speak to someone who thoroughly checked that the online booking I had completed was all correct.
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Posted 3 years ago
Really easy to navigate website and excellent follow up and customer service. Thank you Finn Gresty.
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Posted 3 years ago
very good advice
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Posted 3 years ago
No hassle. No fuss. Extremely helpful staff made the booking of our holiday very easy. Would definitely use again.
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Posted 3 years ago
Excellent site and low price compared to others, highly recommend.
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Posted 3 years ago
Finn has been fantastic and has helped me throughout the process and pick whats right for us as family holiday. Very easy and freindly and accommodating. Thank you
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Posted 3 years ago
Finn Was Great 🙂 A caring Helpful Person.
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Posted 3 years ago
I have always found Finn the lady I talk to at Holiday Gems, helpful and very professional. It’s always lovely to hear Finns friendly voice, and know she is giving me the best service. I have booked many times with Hiliday Gems, and would recommend the company to all my friends and family.
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Posted 3 years ago
Very good customer service fast to support when needed
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Posted 3 years ago
Fantastic experience with Holiday Gems, in particluar I must mention Nathan Buckley, who dealt with my technical issue promptly, made sure to contact me to follow up & put me at ease that he could help me recieve/find my documents. Also great that you can actually 'speak' to someone & it isnt all done via a virtual robot! Great first experience using HolidayGems & will certainly reccomend to friends & family. Plus the cheapest deal I could find - Happy customer :)
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Posted 3 years ago
Very helpful
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Posted 3 years ago
Excellent service talk me through the booking will be using again
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Posted 3 years ago
Holiday Gems is rated 4.6 based on 2,790 reviews