Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“everything confirmed within 6hrs...and cheapest deal given”

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Posted 3 years ago

We appreciate your positive feedback, Louise - thank you

Posted 3 years ago

“Geraldine 221 was unbelievable! I’ve not experienced customer service like that when booking a holiday EVER! Nothing was too big or too small, she’s amazing at her job. Such a lovely person too. Will definitely book again!”

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Posted 3 years ago

We will be sure to let Geraldine your fantastic feedback, Sam. Thank you for taking the time to post your review.

Posted 3 years ago

“Excellent service provided,very friendly staff who are more than happy to help you with excellent customer care at all times”

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Posted 3 years ago

Thank you for taking the time to post such a positive review. It is always appreciated

Posted 3 years ago

“Finn is best person I spoke after very long time thank Finn for everything.”

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Posted 3 years ago

Finn is one of our senior agents and a great asset to the team. She will appreciate your feedback, Aftab.

Posted 3 years ago

“I couldn’t be more pleased with the friendly efficient service I had from Sam and Paul. Excellent!”

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Posted 3 years ago

Both Sam and Paul ensure that they give the best possible service and advice. They will appreciate such positive feedback.

Posted 3 years ago

“Really friendly and very helpful lady”

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Posted 3 years ago

Thank you for taking the time to post your positive comments, Carly

Posted 3 years ago

“I contacted HolidayGems once again after going with this company on our last holiday. I explained to Sam, who was dealing with our holiday enquiry, that I was on a budget, (as most of us are), and that I was treating my 4 girls and partners to a family holiday and that I had a disabled daughter so all I wanted was for us all to have a lovely time and memories to look back on. I explained that we had found several hotels in Tenerife but really needed advice on the best area to go to with young adults. Sam gave us several areas that would suit us more and we eventually booked our 8 night stay in Tenerife. Sam has been very patient with us over the last few days finding us the best price and once again being the cheapest on the market.”

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Posted 3 years ago

Thank you for taking the time to post your positive comments. Sam's experience and expertise will, we are sure, ensure the best possible options. We trust that you and the family will have another amazing holiday.

Posted 3 years ago

“Really easy to use website and booked without too much trouble apart from booking the sister hotel instead of chosen one. Both looked nice so didn’t worry. Call the day after from Finn who couldn’t of been more helpful. Changed my booking to the hotel I wanted and gave loads of useful information about the destination. Good professional and friendly service.”

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Posted 3 years ago

“Really positive experience with agent. Explained situation and next steps.”

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Posted 3 years ago

“Geraldine was very helpful”

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Posted 3 years ago

“I booked this holiday with the help from a lady called Geraldinel..I was not quite sure what to do with all the paperwork and test results we needed to go in holiday but she sorted everything out and made it so easy for us and even give me a number to call if we got into any problems…I’m definitely going to book with holidaygens from now on thank you Geraldinel.”

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Posted 3 years ago

“The lady I just spoke to- to amend the booking was brilliant, professional and competent. She was so clear and precise. A+++++”

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Posted 3 years ago

“Great Service”

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Posted 3 years ago

“really quick and easy to book didn't take long at all”

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Posted 3 years ago

“HI been dealing with Finn Gresty over the last couple of days and would like to thank her for sorting out a few issues with the rooms upon booking confirmation received all the paperwork through this morning and the service we have received has been excellent lets hope we get the suite upgrade we have requested once again many thanks for your efforts”

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Posted 3 years ago

“Finn was super helpful, put my mind at ease about everything and was lovely to chat to. Definitely 5 star service. Thanks Finn!”

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Posted 3 years ago

“Excellent service from Finn !!”

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Posted 3 years ago

“Such a helpful service. I got the holiday I wanted and more. Lots of options to choose from. I would recommend their service.”

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Posted 3 years ago

“Phoned spoke to staurt very polite, helped us all way through to book holiday”

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Posted 3 years ago

“I was very happy with the customer service the lovely lady was called Geraldine she gave me great advice and sorted my holiday right out 🤩🌟🌟 we had a chat abit random but was nice”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews