Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time of booking with this company I am so impressed will use again for sure .I got a great deal And excellent customer service a lot of holiday companies could learn from them”

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Posted 3 years ago

“Very easy and quick to book holiday”

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Posted 3 years ago

“The service was excellent very efficient and would book with you again and again. A real classy act”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“I booked a last minute holiday to turkey late at night. I got an email saying it will be 72 hours before an email. Then I get a call from a lovely chap Nathan who assured me he will book it as we speak for same price. I was relieved at the work ethic working the jubilee holiday how great he was handling my holiday. Holiday gems are lucky to have a great asset and member of staff in Nathan. I will defitnely book another holiday with holiday gems because of Nathan. Thank you Shahbaz a happy customer.”

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Posted 3 years ago

“Booked a holiday to Rhodes for my partner and I. The booking process over the phone was straight forward and simple. Finn was extremely polite and friendly and genuinely cared about our interests. Would highly recommend HolidayGems!”

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Posted 3 years ago

“Very helpful, far better than I was expected”

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Posted 3 years ago

“Easy to secure the holiday that we wanted at the cheapest price by far”

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Posted 3 years ago

“Richard was very helpful”

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Posted 3 years ago

“Darren was Very helpful on the phone and patient”

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Posted 3 years ago

“Nathan was very helpful and where really happy with the service”

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Posted 3 years ago

“Dry good service”

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Posted 3 years ago

“I’ve had the BEST experience with booking my holiday and it’s all down to Nathan’s customer service! Polite, patient and friendly throughout the whole process. I feel he went above and beyond, making endless searches and nothing was ever too much. I will recommend this company and Nathan, moving forward I will only be booking through Holiday Gems and I hope Nathan will be at the end of the phone! Thank you so much.”

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Posted 3 years ago

“Very helpful and knowledgeable advice to find the best value for money holiday that meets our needs”

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Posted 3 years ago

“Always go the extra mile”

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Posted 3 years ago

“Perfect! This word says it all!”

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Posted 3 years ago

“Pleasant service provided by Richard. Booked a holiday. He was pleasant and professional. And provided us with all details and took extra time to help us with our requests. Thank you Richard.”

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Posted 3 years ago

“Nathan was great, he went above and beyond to get us a great deal in a top hotel in a good location, we cant thank him enough. He was patient, friendly and gave good advice. We will be calling on him for all our holidays in the future :)”

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Posted 3 years ago

“Really good costumer service from finn”

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Posted 3 years ago

“Today I booked our 3rd holiday with you. With help from the brilliant Geraldine we enjoyed a fantastic holiday in Malta during the early part of January . Last week we decided we would like to return so I we called up to book againg, this time Lily took the best care to make sure everything was right for us and made the whole experiance of booking as easy as it was last time. Today we decided we could possibly have another sneeky week away and had a peep at what would be possible, so there I was this morning chatting to Matt, who guided me through and now we have a super week in Crete to look forward to. These agents have been superb, answered all my silly questions, and made sure I was happy with everything , Holiday Gems is my first choice and my place to go for all future holidays.”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews