Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for holiday quotes online, had to pay a further £220 for flights, 2 weeks later price still Incorrect on website, changed but still around the same price as what I paid before I had to pay more. You lure people in to purchase by putting fake prices on your website, this must be illegal”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We do endeavour to make the process as transparent as possible and regret that you have found otherwise.

Posted 3 years ago

“Great very easy to search and book wat your looking for”

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Posted 3 years ago

“Great holiday transfers bang on Tui though we’re great until our return flight got cancelled .. no problem with the flight being cancelled it happens but the lack of info from Tui was shocking leaving us all in limbo”

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Posted 3 years ago

“I saved a few £s compared to some other holiday companies but I have to say there are a lot of ways they claw the money back. Eg to pay a low balance, then an additional balance in a few weeks then the final balance you end up paying £13.50 in transaction charges. Credit card charges by the back door.”

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Posted 3 years ago

The low deposit process is clearly stated on the website and by our sales team during any telephone conversation. You will appreciate that any deferred payment agreement incurs extra administration attention and therefore costs. We do not charge any fees for credit card payments.

Posted 3 years ago

“This is the first time we have used holiday Gems and couldn't be more pleased with the service provided by Nathan. He was very helpful and informative, we couldn't have asked for better and would highly recommend him.”

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Posted 3 years ago

“Richard the advisor was amazing. Guided me through the booking process and chatted really nicely. Thanks Richard. Excellent service.”

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Posted 3 years ago

“I received a rude email on the day my balance was due. Detailed below, with no further reply. To whom it may concern, Please consider the tone of your emails. My payment was not overdue, and there had been no previous correspondence. Your emails are your only customer interface, reading below I found your dealings to be rude and disrespectful. If your company were a high street store and someone had spoken to me like that I would have walked out. I have paid my balance, due today. Kind regards M J Webb ------ Original Message ------ From: "HolidayGems" To: Mikeandbatty@btinternet.com Sent: Saturday, 25 Jun, 22 At 08:01 Subject: Balance Overdue for 113688 to Kerkyra Dear Mr Webb, Please find attached your Booking Confirmation for folder number 113688. We regret to note that despite our previous correspondence regarding your outstanding　balance　for the above-mentioned holiday arrangements, we now acknowledge that your　balance　is now　overdue. Please make contact with our office or make this payment immediately on our　online payment system on the My Booking tab　 https://www.holidaygems.co.uk/mybooking/manage Important – To confirm the amount which is payable, please open the attached document, titled "booking confirmation".　　 The amount to be paid is shown at the bottom of this document. It is important to pay your balance immediately to ensure you do not lose any monies paid so far. Should you fail to make payment and in line with our legal obligation to our suppliers, we may have no alternative but to cancel all services being held on your behalf. Where any additional charges and fees are levied as a consequence of this action, these will be passed to you. We are unable to accept cheque payments at this stage and we ask that you use our Customer Services address for all postal correspondence. We thank you in advance for promptly taking care of this matter. Best Regards, Holidaygems.co.uk Email:　Customerservices@holidaygems.co.uk Telephone: 0330 124 0424 Address: Customer Services, 1st Floor, Dale House, Tiviot Dale, Stockport. SK1 6LT”

Helpful Report

Posted 3 years ago

We do apologise if our service has not met our expectations. That said, we do note that the booking was amended and the letter that you have posted above is system generated. We note that you have included your own personal email address and would recommend that you remove this from the public domain as soon as possible.

Posted 3 years ago

“Dear Holiday Gems, I just wanted to leave a review to say how amazing Nathan Buckley’s service was. He was very helpful in terms of holiday offers and services. 5 star from me!!”

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Posted 3 years ago

“Very helpful sales advisor. All explained very well. Very happy with the service.”

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Posted 3 years ago

“Easiest holiday I’ve ever booked , great customer service from Nathan, went out of his way to help make booking as easy as possible. If anyone wants a good experience booking a holiday then Nathan is man to see. Can’t recommend him enough”

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Posted 3 years ago

“Only thing I would say is the price went up when it was finalised.”

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Posted 3 years ago

“Hi I’m not reviewing yet I’ve used your company in the past and everything was great but I’m still waiting for someone to contact me about changing my holiday been wait 3 days now”

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Posted 3 years ago

“Lilly was amazing. She’s a credit to the company sorted my holiday out no problems”

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Posted 3 years ago

“Geraldine the comsultant was very very helpful”

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Posted 3 years ago

“Wouldn’t use this site again very dissatisfied.”

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Posted 3 years ago

We are disappointed that you have been dissatosfied. Unfortunately, as there is no content we are unable to address the issue,

Posted 3 years ago

“Very fast and professional service”

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Posted 3 years ago

“Excellent service. Changed hotel twice with no problems. Very helpful and easy to deal with. 5☆”

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Posted 3 years ago

“I did not travel yet, the booking process was good and easy to do, received the confirmation quickly. Hope the holiday and the hotel will be good as well”

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Posted 3 years ago

“Very helpfull customer service. I dealt with a very pleasant and helpful young lady called Finn, I felt very comfortable and not rushed and found me alternative room at a competitive price. Thank you Finn. HolidayGems 👍🏽”

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Posted 3 years ago

“Dealt with me quickly and proper”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,794 reviews