Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and friendly customer service 👌”

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Posted 3 years ago

“Richard and customer support have been very helpful”

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Posted 3 years ago

“Flexible helpful and attentive”

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Posted 3 years ago

“Prices jumping up before my eyes. Very helpful customer services thanks Nathan.”

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Posted 3 years ago

“Could be a little more easier website”

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Posted 3 years ago

“We are very impressed with the service and help we have received from Nathan today. After being let down by another travel company my husband telephoned Holiday Gems and spoke to Nathan about booking another holiday. He gave us his direct phone number to call him back to continue with the booking later in the day once my husband and I had had time to discuss the price and details. We did phone back and Nathan was extremely helpful, professional and patient throughout. He made sure several times that the details were correct before booking. We liked that we could speak to a human being which made the process much less stressful and we didn't get any 'hard sell' at all! We're really happy with the whole process thanks.”

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Posted 3 years ago

“I called holiday gems with a query and Nathan was very helpful, polite and couldn't more for me to resolve my query.”

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Posted 3 years ago

“Nathan was absolutely outstanding”

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Posted 3 years ago

“I recently booked an all inclusive holiday to turkey online and had to wait for confirmation. I got a call back from an agent to go over some details but I was busy so the agent said that they would give me a call back as soon as I'm free. I never got that call, so I called back but the agent that was dealing with my query was busy on another call and that they will call back. Time was ticking so I called back and by then the office was closed. by this time I wasn't happy. So I then I got a call from a guy called Nathan, when I 'received his call I was at work and couldn't speak. So I told him to give me a call when I've finished work...To cut a long story short. This man delt with all my questions/ problems with my booking and he also apologised for the other agent that never gave me a call back.. All I can say this man was a very nice man who made me feel at ease. All I want to say to Nathan is, Thank you and well done because I wasn't happy at all. keep up the good work Nathan and thanks again.”

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Posted 3 years ago

“It’s the first time We have used them”

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Posted 3 years ago

“I spoke with a lady advisor and she was very polite and took her time with my enquiry. I was looking to change my hotel in December, but at the moment the price's are too high, so was advised to come back in a month or two.”

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Posted 3 years ago

“Nathan was the most helpful person, he was so great with information,”

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Posted 3 years ago

“Fantastic service from Nathan. I am especially grateful to him for going the extra mile and sorting out an error I had made on the original booking. 10 out of 10 for him.”

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Posted 3 years ago

“Just booked a lovely first holiday for me and my boyfriend for his birthday to playa de las americas. So happy with the service i got on the phone booking my holiday. I spoke to a lovely gentleman called nathan who absolutely went out of his way for me to make sure everything was perfect i carnt thank him enough so happy definitely book through this service again 5*”

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Posted 3 years ago

“The best service i have had in a very longtime finn the customer advisor she was really helpful and manged to sort out my package deal for my birthday thanks again guys cant wait for my holiday now! ✌️”

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Posted 3 years ago

“Good communication very nice lady”

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Posted 3 years ago

“It is a horrible experience to book holidays with HolidayGems. After you book and pay on the website you get a call the next day to find out that you have to pay an additional charge for language and that there is a surcharge that they can not explain per person too. Everything is not explained on the website at all and such practice is as well against the law in the UK. We would not be using them again after experiencing being in 5 star resort in Turkey which runs an as well a money-saving concept. So many basic things you should simply expect for a 5 star holiday were not included in the amount you paid. And most miss leading the holiday was sold and advertised on the website as ULTRA ALL INCLUSIVE. But you paid for WiFI, No Mini Bar just cheap water bottles in the room. Cantine food no 5-star food. Air-Con had to be repaired 2 times, sower had to be repaired 2 times. Because the rooms that Holiday Gems is booking are outdated and have not been upgraded years ago. Never seen such a greedy resort. And we make holidays in Turkey every year. Been suing Holiday gems for the first and surely last time. We do NOT recommend using them at all.”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. This is an acceptable and widespread legal practice. Our hotel confirmations are based on the information received from the supplier and booked in good faith. All-inclusive inclusions can change and are at the discretion of the hotel. The inclusions do not have to include specific services. We would recommend that you use the complaints procedure available to address any issues you may have as it is impossible to resolve them in this format.

Posted 3 years ago

“Nathan could not have been more helpful. Answered all my questions with patience and was very efficient.”

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Posted 3 years ago

“Very polite and was very helpful with my booking and looked after my needs and questions. I always use this company too as the service from Nathan.”

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Posted 3 years ago

“Nathan was very helpful with my booking.”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,794 reviews