Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site easy tou use.Good choice of holidays at competitive prices”

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Posted 3 years ago

“Booked a family holiday online to lanzarote for a week was phoned the next morning from nathan that the holiday had went up 29 pounds a person due to the flight seats going up when they went to book it I accepted that as nathan said they weren't a live site I duly paid the difference because of the quick phone call the next day nathan was very good at taking my booking and sending my confirmation email the only down side I emailed nathan at holiday gems on a other matter about the holiday but got no reply 😢 but on the whole so far do good”

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Posted 3 years ago

“Good selection of holidays to choose from at a great price.”

Holiday Gems 5 star review on 5th July 2022

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Posted 3 years ago

“booked a holiday for 3 at 275pp then got a call the following day advising that the price was increased by £120”

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Posted 3 years ago

“Very easy using website, communication is very good email wise. Had to ring customer service who where very helpful and pleasant, will be using Holiday Gems again and again, thanks ChriS”

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Posted 3 years ago

“Very quick and efficient.”

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Posted 3 years ago

“Very easy booking online great price thank you”

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Posted 3 years ago

“So far so good, booked my holiday very easily in the website and am happy with all so far.”

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Posted 3 years ago

“Nathan was very helpful and provided good information”

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Posted 3 years ago

“We had no problems with our flights everything went smoothly, the hotel was in a great location in the old town, The views from the restaurant were amazing but the restaurant was a bit expensive for meals due to its absolutely wonderful setting, the rooms were not the best although adequate and basic in decor, all that aside we would stay here again”

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Posted 3 years ago

“I booked this on 3/6/22 with no problem and a good price.On 1/7/22 I get an email that says my balance is overdue and they had contacted me several times about this which was untrue as I had only had the confirmation email so I paid £105 which they said I had to pay.When I checked my bank on 30/06/22 they had been paid £305 I didn't request this so I have paid my holiday in full in the space of a month!”

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Posted 3 years ago

“Very good and easy to understand and they get in touch with you straight away”

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Posted 3 years ago

“Easy online process. Nathan great over the phone, no hassle. Hopefully use you again in the future.”

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Posted 3 years ago

“Slight problem with payment but all in all everything was fine.”

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Posted 3 years ago

“After our holiday got cancelled with loveholidays after a 4 hour delay with Wizz Martin at Holiday Gems helped us rebook our holiday with easy jet. Very happy thanks”

Holiday Gems 5 star review on 30th June 2022

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Posted 3 years ago

“Good service and easy going advisor top man nathan so helpful and down to earth”

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Posted 3 years ago

“So easy to book all documents sent within 2hrs Brilliant 👏”

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Posted 3 years ago

“Perfect customer service! Really helpful and professional”

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Posted 3 years ago

“Nathan A-T holidaygems is a great asset, gonit extra Milea FOR the Customers”

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Posted 3 years ago

“Worst company for being able to contact. Phones never answered and the documents are not able to download.”

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Posted 3 years ago

We note that our staff have been in contact and advised that your screenshots show that you have been emailing a no-reply address hence why you have had no response. Our phone lines have been operational and we are unsure why you have had difficulty. Your ticket documents were sent out 07/06/22 (the day of booking) at 15.23 and have been resent by our Customer Service team. Please check your spam folder for any ffilters

Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,794 reviews