Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say! We had the most fantastic holiday booked through holiday gems. Service by martin K was personalised so he checked our room would be available and flights etc. Wont be going with any other agent in the future!!!”

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Posted 3 years ago

“The lady I dealt with was Geraldine, she was very helpful and professional. She even went above and beyond to let me know all about the hotel facilities and covid restrictions because I haven’t been jabbed. I feel soo happy and very excited for my holiday with my boys and my Missis. I can’t wait to see there smiling faces. Thanks for everything you’ve done for my family Geraldine x”

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Posted 3 years ago

“A nice and easy transaction to book a cheap holiday.”

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Posted 3 years ago

“Booking easy on the website but disappointed when Richard contacted us to say the holiday was dearer than advertised so had to pay extra as I had already paid the full amount as requested .”

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Posted 3 years ago

“The only issue I have is that the price booked online is not the final price, don't know why.”

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Posted 3 years ago

“Easy and fast to book your perfect holiday 🥳”

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Posted 3 years ago

“Good service. Had a call from Nathan the following day to advise that the booked accommodation was not available. A little disappointed but these things can happen.”

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Posted 3 years ago

“Good service on the telephone. Easy to book online.”

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Posted 3 years ago

“Easy to book would defently recommend”

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Posted 3 years ago

“I was a bit worried about sending an online form to request to amend our holiday, but I needn’t have been. Finn, who then contacted us, couldn’t have been more helpful and accommodating. She went above and beyond to help. It is really refreshing to receive such amazing customer service and I’m really grateful for her help. Thank you!”

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Posted 3 years ago

“Great response from Nathan and matter was sorted instantaneously, great customer service from him”

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Posted 3 years ago

“Good service thank you. Your representative Nathan was very helpful and understanding. I would recommend him for his help.”

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Posted 3 years ago

“No hassle good service very helpful”

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Posted 3 years ago

“Your customer service rep Finn was very helpful.”

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Posted 3 years ago

“FINN as handled my query very well and was most helpful , couldn’t have been better”

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Posted 3 years ago

“Really quick and easy process and got a great deal on my last minute trip Spoke with Nathan on the phone very helpful in getting me what I wanted very pleased with the customer service I received”

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Posted 3 years ago

“All very easy online quick conformation email & a phone call the next day. Great coms 👍”

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Posted 3 years ago

“Recently booked holiday to Cyprus, procedure was very easy! Liked the fact that all extras came up visible and booked Seats on Aircraft with ease. Would definitely use again”

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Posted 3 years ago

“I book my holiday online Sunday evening & paid in full , I never received confirmation but I did receive a phone call the next day explaining to me that I couldn’t have it at the price I was offered so had to pay an xtra £65 which I did pay as I didn’t want any hassle , i then received another call 10 minutes later to say the flights had gone up £70 per person so would need to pay 140 which I refused, I was then told I would have to go on an earlier flight of 7am which I told them I didn’t want otherwise I would just cancel my holiday , the guy seemed annoyed with me but told me ‘I’ll sort it ‘ I then received confirmation of my holiday within minutes. My 5 night holiday was correct but my return flight was booked for Friday instead of the Wednesday which I had already paid for, I made a phone call to let them know what had happened and was told someone would call me back which they never did .the next morning I received an email saying I owed £85 so I rang first thing in the morning when they was open and a lovely lady called Debbie rectified my holiday for me , she was an absolute god send .”

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Posted 3 years ago

Wed sincerely apologise if our service did not meet your expectations but we do thank you for your positive comments regarding our customer care agent, which we will, of course, pass on.

Posted 3 years ago

“Booked a holiday to benidorm. Was easy to use website, I had a bit of a problem which was my fault, emailed customer service who got back to me promptly and sorted the problem out”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,794 reviews